Charged two different amounts pending on account.

[musicman0150]

I re-activated my subscription but have been charged two different levels. I first started to go with the student plan but when they said you needed to put in a school name, I decided to back out and go with the regular premium plan, which I did. After looking at my transaction, I now have two charges on my account, one for each of the levels of subscription(s) paid for, however, I only got a confirmation receipt for the regular premium level and not for the student level which is the correct receipt. How do I get the lower rate charge refunded back onto my account being that it was mistake and changed quickly to the premium level preferred?

[Jacob]

Hey @musicman0150, welcome to the Spotify Community!

If you received an email receipt for only one of the two charges, then the other charge should only be listed as a "pending" transaction, and it will be canceled soon. Here's some more information on the transaction: https://support.spotify.com/account_payment_help/managing_payments/pending-charges/

If both charges are still listed on your account in a few days, please let me know and I will help you contact Spotify support and get a refund! Happy listening 🙂