Charges for Account I Don't Have

[user-removed]

I was declined at the store the other day because an unknown spotify charge occured on my card that i never signed up for. When trying to follow the steps online i am not finding any solution.  the website is not giving me any options under subscripton page on my account so i cant tell if ive accidentally signed up for premuim or not but i did not intend to and am not using it so i would like to know what to do so that i dont get charged again. 

[Maxim]

Hey @user-removed,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails--that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

[user-removed]

I tried that, i only have two emails and neither of them are showing premium on my account yet i was charged $11.29 from spotify

[Maxim]

Okay. Please get in touch with Spotify Support so they can investigate.

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.