Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1779 Views
  • 0 replies
  • 8 likes
  • Security
  • 1779 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 448240 Views
  • 970 replies
  • 108 likes
  • Account
  • 448240 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199487 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199487 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108605 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108605 Views
  • 72 replies
  • 11 likes

Spotify keeps logging me out of my Account

I used to never be logged out of my Spotify Account, so I rarely ever log-in. So why does Spotify, as of recently, log me out of my account then leaving me screwed because how am I supposed to remember my log-in details if the last time used them was...

  • Casual Listener
  • I used to never be logged out of my Spotify Account, so I rarely ever log-in. So why does Spotify, as of recently, log me out of my account then leaving me screwed because how am I supposed to rememb...
  • osornios
  • Spotify Star
  • 2622 Views
  • 1 replies
  • 1 likes
  • Login
    Subscription
  • 2622 Views
  • 1 replies
  • 1 likes

Searching by username

I am typing a friend's username correctly and it is saying "no results found." They definitely exist on Spotify and again, I am definitely typing their username correctly-so what could be the issue then?

  • Newbie
  • I am typing a friend's username correctly and it is saying "no results found." They definitely exist on Spotify and again, I am definitely typing their username correctly-so what could be the issue t...
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • Account
  • 150 Views
  • 1 replies
  • 0 likes

Charge on my card but no subscription

I tried to change my subscription to Spotify Family, but when I submitted my card information, the page said that the payment wasn't successful, and I should try later, that they wouldn't charge me anything. The only thing is that I recieved a notifi...

  • Casual Listener
  • I tried to change my subscription to Spotify Family, but when I submitted my card information, the page said that the payment wasn't successful, and I should try later, that they wouldn't charge me a...
  • osornios
  • Spotify Star
  • 243 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 243 Views
  • 3 replies
  • 0 likes

Solved!! Problem between countries in Family

Hi, We are experiencing a problem with the Family account. My cousin "piru46" sent me an invitation and when I: "thesirarratoiak" try to accept the invitation it says: "No hemos podido añadirte a Premium for Family, ya que para ello es necesario que ...

  • Casual Listener
  • Hi,   We are experiencing a problem with the Family account. My cousin "piru46" sent me an invitation and when I: "thesirarratoiak" try to accept the invitation it says: "No hemos podido añadi...
  • osornios
  • Spotify Star
  • 393 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 393 Views
  • 4 replies
  • 0 likes

Login

Suddenly I can't login anymore. What should I do?

  • Casual Listener
  • Suddenly I can't login anymore. What should I do?
  • deresbcr2
  • Newbie
  • 247 Views
  • 4 replies
  • 0 likes
  • Login
  • 247 Views
  • 4 replies
  • 0 likes

Payments for 1 account being taken from 2 bank accounts

I have joined the student plan of £4.99 a month which ended in January 2016, since then the full amount of £9.99 has been charged which is understandable. My phone is registered with EE and in my Fathers name and his bank account, how has Spotify bee...

  • Casual Listener
  • I have joined the student plan of £4.99 a month which ended in January 2016, since then the full amount of £9.99 has been charged which is understandable. My phone is registered with EE and in my Fat...
  • cbiddlecombe
  • Casual Listener
  • 266 Views
  • 4 replies
  • 0 likes
  • Account
    Subscription
  • 266 Views
  • 4 replies
  • 0 likes

30 day trial not working

I recently used a 7 day free trial. I got an email telling me that if I enjoyed my 7 day trial that I should try the 30 day trial. I put it all the information and then it said I can't use the trial because I've already had premium. The email made it...

  • Newbie
  • I recently used a 7 day free trial. I got an email telling me that if I enjoyed my 7 day trial  that I should try the 30 day trial. I put it all the information and then it said I can't use the ...
  • 117 Views
  • 0 replies
  • 0 likes
  • Premium
  • 117 Views
  • 0 replies
  • 0 likes

Password problem

Non riesco ad accedere a spotify in quando ho dimenticato la password e non riesco a reimpostare la password in quanto non ho accesso all'indirizzo email del mio account.Come posso fare?

  • Newbie
  • Non riesco ad accedere a spotify in quando ho dimenticato la password e non riesco a reimpostare la password in quanto non ho accesso all'indirizzo email del mio account. Come posso fare?
  • 182 Views
  • 0 replies
  • 0 likes
  • Account
  • 182 Views
  • 0 replies
  • 0 likes

College Discount on Premium

I am currently trying to make my free spotify account into a Premium Student Subscription but I am not being granted access because it says that I am currently not enrolled in the college/university listed. I am currently here for summer classes and ...

  • Newbie
  • I am currently trying to make my free spotify account into a Premium Student Subscription but I am not being granted access because it says that I am currently not enrolled in the college/university ...
  • LordRollin
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 176 Views
  • 1 replies
  • 0 likes

Had premium, it logged me out and now I don't have it.

I had Spotify premium for a year using student discount. I then got an email in March this year saying the year was coming to an end and I needed to extend it if I wanted to carry on premium with student discount. I did and have been using it fine. T...

  • Casual Listener
  • I had Spotify premium for a year using student discount. I then got an email in March this year saying the year was coming to an end and I needed to extend it if I wanted to carry on premium with stu...
  • Hollypack1
  • Casual Listener
  • 1887 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 1887 Views
  • 4 replies
  • 0 likes

Forgotten password, not getting the reset email

Hi, Can someone please help me.I have Spotify premium, I registered it on my phone and only use it on my phone, but I can't remember the password.Earlier today I was kicked off Spotify for some reason but without the password obviously I couldn't log...

  • Visitor
  • Hi,   Can someone please help me. I have Spotify premium, I registered it on my phone and only use it on my phone, but I can't remember the password. Earlier today I was kicked off Spotify f...
  • Astame
  • Community Legend
  • 289 Views
  • 3 replies
  • 0 likes
  • Login
  • 289 Views
  • 3 replies
  • 0 likes

Changing password

I want to upgrade to Premium but I've forgot my password, so I logged in with Facebook. I can't change my password as Spotify won't send me an email to change it because I've logged in with Facebook and for some stupid reason I they won't let me rese...

  • Casual Listener
  • I want to upgrade to Premium but I've forgot my password, so I logged in with Facebook. I can't change my password as Spotify won't send me an email to change it because I've logged in with Facebook ...
  • Maxim
  • Spotify Star
  • 271 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
  • 271 Views
  • 5 replies
  • 0 likes

Facebook login problems

I signed up with Facebook but now I cant login because it says I don't have a Facebook linked to an account but if I try to create a new account I'm told that my Facebook is linked to an account.Please help me!!

  • Newbie
  • I signed up with Facebook but now I cant login because it says I don't have a Facebook linked to an account but if I try to create a new account I'm told that my Facebook is linked to an account. Pl...
  • timmieschaap
  • Composer
  • 175 Views
  • 1 replies
  • 0 likes
  • Login
  • 175 Views
  • 1 replies
  • 0 likes

Double Charged in July

Hello, I was just double charged for the first time ever in the month of July. The transactions were for the same amount one day apart. Why did this occur. It is the first an only time.

  • Newbie
  • Hello,  I was just double charged for the first time ever in the month of July.  The transactions were for the same amount one day apart.  Why did this occur.  It is the first an ...
  • LordRollin
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 169 Views
  • 1 replies
  • 0 likes

Fake account

I recently made a second account for the free 3 month trial for €0,99. But i forgot the username and password immediatly. So i never used that account, but now €9,99 has been taken from my bank account, probably for this account but im not 100% sure....

  • Newbie
  • I recently made a second account for the free 3 month trial for €0,99. But i forgot the username and password immediatly. So i never used that account, but now €9,99 has been taken from my bank accou...
  • Maxim
  • Spotify Star
  • 792 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 792 Views
  • 1 replies
  • 0 likes

Student Discount with Previous Account

I have had a spotify subscription for over a year now and want to activate my student discount. I have my student email but my account was created with a personal email. Is there a way to put in my student email and keep all my 1000 plus songs and th...

  • Casual Listener
  • I have had a spotify subscription for over a year now and want to activate my student discount. I have my student email but my account was created with a personal email. Is there a way to put in my s...
  • Maxim
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 130 Views
  • 1 replies
  • 0 likes

Registering for Premium

I want to register for Spotify Premium. Spotify offered premium for 99 Cents for the first three months only if registering before the 30th of June.Is it possible to ask for such an offer today as well?

  • Newbie
  • I want to register for Spotify Premium. Spotify offered premium for 99 Cents for the first three months only if registering before the 30th of June. Is it possible to ask for such an offer today a...
  • Maxim
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 113 Views
  • 1 replies
  • 0 likes

Company's document

Hello Guys!Can we use a company's document to enter spotify Premium? Here in Brazil we have an id per person and another number for company and we Can't use this number because is bigger than a "id per person"

  • Newbie
  • Hello Guys!Can we use a company's document to enter spotify Premium?  Here in Brazil we have an id per person and another number for company and we Can't use this number because is bigger than ...
  • 104 Views
  • 0 replies
  • 0 likes
  • Account
  • 104 Views
  • 0 replies
  • 0 likes

Please, help me............

My 14 year old son has a single premium account. The app is really good, so my husband decided to buy a family account for my son, himself and me (mom). For the subscription, he entered our email addresses, and the app said that we will all get a pas...

  • Newbie
  • My 14 year old son has a single premium account. The app is really good, so my husband decided to buy a family account for my son, himself and me (mom). For the subscription, he entered our email add...
  • Astame
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 166 Views
  • 1 replies
  • 0 likes

Solved!! I already subscribe my account to premium 4 days ago but today its turn to free

I already subscribe my account to premium 4 days ago but today its turn to free.my sub page also said im on free,but i already paidhelp me

  • Casual Listener
  • I already subscribe my account to premium 4 days ago but today its turn to free. my sub page also said im on free,but i already paid help me
  • Royalred123
  • Casual Listener
  • 303 Views
  • 3 replies
  • 0 likes
  • Premium
  • 303 Views
  • 3 replies
  • 0 likes