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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

82356 Views

9 replies

2 likes

Account
Login
  • 82356 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

658017 Views

13 replies

4 likes

Account
  • 658017 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

739430 Views

18 replies

29 likes

  • 739430 Views
  • 18 replies
  • 29 likes

Premium subscription

I signed up for 3 months of Spotify for only $ .99 and it's only been a week and my subscription has ended.Please help. I don't know why it has ended

Newbie

I signed up for 3 months of Spotify for only $ .99 and it's only been a week and my subscription has ended. Please help. I don't know why it has ended

Astame

Community Legend

201 Views

1 replies

0 likes

Premium
  • 201 Views
  • 1 replies
  • 0 likes

Reset Account

Hi Guys, Is there a way we can have our accounts completley reset just like a new account ?want to start everything fresh. Thanks in advance.

Newbie

Hi Guys,   Is there a way we can have our accounts completley reset just like a new account ? want to start everything fresh.   Thanks in advance.

Algee

Roadie

501 Views

3 replies

0 likes

Account
Other
  • 501 Views
  • 3 replies
  • 0 likes

Offline to Online on Premium

I have premium. I have had it for awhile. Recently i have not been able to play any songs. I dont use data on my phone and had no problem playing the songs before but all of a sudden I cant. I can only play the songs when im connected to wifi. Can so...

Casual Listener

I have premium. I have had it for awhile. Recently i have not been able to play any songs. I dont use data on my phone and had no problem playing the songs before but all of a sudden I cant. I can on...

Astame

Community Legend

217 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 217 Views
  • 1 replies
  • 0 likes

premium not showing up on iphone

I just signed up to premium and its showing up on my computer but if i log on using my iphone the app says i only have the trIal not the 3 months i just paid for. I have deleted the app and reinstalled but has made not difference. Not very impressed ...

Newbie

I just signed up to premium and its showing up on my computer but if i log on using my iphone the app says i only have the trIal not the 3 months i just paid for. I have deleted the app and reinstall...

Astame

Community Legend

337 Views

1 replies

0 likes

Premium
  • 337 Views
  • 1 replies
  • 0 likes

Hacked account

So I've had spotify since quite a while, but since about 6 months back, somebody/somebot has been able to take over my account. I have no clue how, since I login via my facebook account, but theres always somebody who finds a way I suppose... Anyway,...

Newbie

So I've had spotify since quite a while, but since about 6 months back, somebody/somebot has been able to take over my account.    I have no clue how, since I login via my facebook accoun...

367 Views

0 replies

0 likes

  • 367 Views
  • 0 replies
  • 0 likes

Payment amounts

Hi i upgraded to premium and got the month free.It states the costs are $11.99 per month but i have been charged $17.99.Can someone please let me know why

Casual Listener

Hi i upgraded to premium and got the month free. It states the costs are $11.99 per month but i have been charged $17.99. Can someone please let me know why

Astame

Community Legend

361 Views

4 replies

0 likes

Premium
  • 361 Views
  • 4 replies
  • 0 likes

like to remove my spotify account

like to remove my spotify account greatings Rob langeveld,like immediately !!

Visitor

like to remove my spotify account greatings Rob langeveld,like immediately !!    

Astame

Community Legend

281 Views

1 replies

0 likes

Account
  • 281 Views
  • 1 replies
  • 0 likes

Solved!! Cancellation of Premium

If I still have my premium now,but let's say if I cancel my subsciption because I don't want it to auto renew my premium every month.Will my current premium be cancel as well?

Newbie

If I still have my premium now,but let's say if I cancel my subsciption because I don't want it to auto renew my premium every month.Will my current premium be cancel as well? 

Astame

Community Legend

354 Views

1 replies

0 likes

Account
Premium
Subscription
  • 354 Views
  • 1 replies
  • 0 likes

Changing unidays

My unidays ran out a few days ago so I was charged the full Spotify rate of £9.99. I've just updated my unidays so it works again but when I go to add student discount to my Spotify it says 'Unfortunately, there is no support at the moment to make th...

Newbie

My unidays ran out a few days ago so I was charged the full Spotify rate of £9.99. I've just updated my unidays so it works again but when I go to add student discount to my Spotify it says 'Unfortun...

189 Views

0 replies

0 likes

Account
  • 189 Views
  • 0 replies
  • 0 likes

Family account dissapeared, no response spotify

Me and my family had a family account for 14.99 euro every month. We paid in full and got transfered to the family account. So far so good. Then my daughters bankaccount was charged for 9.99 euro while we had just paid 14.99 euro. She refunded the mo...

Casual Listener

Me and my family had a family account for 14.99 euro every month. We paid in full and got transfered to the family account. So far so good.  Then my daughters bankaccount was charged for 9.99 e...

162 Views

0 replies

0 likes

Account
  • 162 Views
  • 0 replies
  • 0 likes

Family subscription - can't add family members

Hello,I subscribed today for Spotify family and each time I try to add a family member I get the message "Something went wrong. Please try again". All the family members I tried to add are already Spotify free users. Can you help me?Thanks,Paulo Mati...

Newbie

Hello, I subscribed today for Spotify family and each time I try to add a family member I get the message "Something went wrong. Please try again". All the family members I tried to add are alread...

kemberm24

Newbie

45311 Views

48 replies

20 likes

Account
  • 45311 Views
  • 48 replies
  • 20 likes

Validity after canceling premium 3 month trial

Hi,I bought the 3 month premium $0.99 offer last week. I want to cancel it so that I don't get charged after the 3 months. Will my account remain premium until the three month end date even if i cancel the premium subscription now? Thanks,

Newbie

Hi, I bought the 3 month premium $0.99 offer last week. I want to cancel it so that I don't get charged after the 3 months. Will my account remain premium until the three month end date even if i ca...

269 Views

0 replies

1 likes

Other
Premium
Subscription
  • 269 Views
  • 0 replies
  • 1 likes

Spotify will not delete my account

Hi there, I have contacted Spotify support 4 times now asking to close my accound.The first time yeilded a response requesting security information. Upon supplying this I have heard nothing back nearly a week later.The other 3 emails I have sent have...

Visitor

Hi there,   I have contacted Spotify support 4 times now asking to close my accound. The first time yeilded a response requesting security information. Upon supplying this I have heard nothin...

jonasherdegen

Community Legend

480 Views

1 replies

0 likes

Account
Security
  • 480 Views
  • 1 replies
  • 0 likes

Can't log in because I'm "in a different country".

Whenever I try to log in it says that I appear to be in another country. I am in the USA, haven't left the USA for over 3 years, and my profile says USA. However, the other day, I was getting a bunch of German music suggestions, which struck me as od...

Newbie

Whenever I try to log in it says that I appear to be in another country. I am in the USA, haven't left the USA for over 3 years, and my profile says USA. However, the other day, I was getting a bunch...

PJEC

Roadie

270 Views

1 replies

0 likes

Account
Login
  • 270 Views
  • 1 replies
  • 0 likes

daily badges

I've been on here posting for 4 perhaps 5 days and have not yet unlocked a daily log in badge.

Roadie

I've been on here posting for 4 perhaps 5 days and have not yet unlocked a daily log in badge.

asciiM0

Roadie

530 Views

2 replies

1 likes

Other
  • 530 Views
  • 2 replies
  • 1 likes

Bought Premium but No Receipt and Still Free

I bought Spotify Premium for a month through renewing an expired Spotify subscription under Manage Subscriptions in View my Apple ID. I payed $13.99 for the subscriptions with an iTunes card and I was not emailed a receipt and my account still says F...

Newbie

I bought Spotify Premium for a month through renewing an expired Spotify subscription under Manage Subscriptions in View my Apple ID. I payed $13.99 for the subscriptions with an iTunes card and...

user-removed

Not applicable

1349 Views

8 replies

1 likes

Premium
Subscription
  • 1349 Views
  • 8 replies
  • 1 likes

Pague 2 veces por PREMIUM, NO puedo usar el servicio / NO me mandaron recibo/correo

Buenas Tardes, en la manana de hoy estaba intentando pagar por medio de una tarjeta de un banco Colombiano la subscripcion a premium. La primera vez me dijo que no se podia y que lo intentara luego. Efectivamente lo intente un rato despues y me sale ...

Casual Listener

Buenas Tardes, en la manana de hoy estaba intentando pagar por medio de una tarjeta de un banco Colombiano la subscripcion a premium. La primera vez me dijo que no se podia y que lo intentara luego. ...

audiomichael79

Casual Listener

1129 Views

8 replies

0 likes

Account
Free
Premium
Subscription
  • 1129 Views
  • 8 replies
  • 0 likes

Solved!! me cobraron 2 veces y sigo en free

ayer por la tarde intente actualizar a premium por la promocion de los 3 meses a precio de uno y mi sorpresa fue que al poner los datos de mi tarjeta en la aplicacion de spotify en mi pc al intentar pagar me sale un mensaje que dice que mi banco no a...

Casual Listener

ayer por la tarde intente actualizar a premium por la promocion de los 3 meses a precio de uno y mi sorpresa fue que al poner los datos de mi tarjeta en la aplicacion de spotify en mi pc al intentar ...

Rodrigo771

Newbie

1744 Views

6 replies

7 likes

Account
Free
Subscription
  • 1744 Views
  • 6 replies
  • 7 likes

Unlink Facebook from spotify

By mistake I created a second acount with mi facebook page... now I have a premium account eirh a different user and since my facebook is linked to the other account I cannot link with the one I use.How can I Unlink my facebook page to the wrong spot...

Newbie

By mistake I created a second acount with mi facebook page... now I have a premium account eirh a different user and since my facebook is linked to the other account I cannot link with the one I use....

anjieeeeeeeeee

Roadie

274 Views

1 replies

0 likes

Account
  • 274 Views
  • 1 replies
  • 0 likes