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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14842 Views

7 replies

11 likes

Security
  • 14842 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554243 Views

991 replies

116 likes

Account
  • 554243 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131217 Views

74 replies

12 likes

Account
Login
Premium
  • 131217 Views
  • 74 replies
  • 12 likes

Cancelling Spotify subscription

So I am tryig to cancel my family subscription all together or at least change it to the regular but there is not an option for me to cancel it in payment details. Please help!

Newbie

So I am tryig to cancel my family subscription all together or at least change it to the regular but there is not an option for me to cancel it in payment details. Please help!

Maxim

Spotify Star

277 Views

1 replies

0 likes

Other
Subscription
  • 277 Views
  • 1 replies
  • 0 likes

my playlist have all been deleted

HELP I've logged on to my account and all of my playlists have gone hundreds of songs. I have not done anything to it they have all just vanished. Hope someone can help me.

Newbie

HELP I've logged on to my account and all of my playlists have gone hundreds of songs. I have not done anything to it they have all just vanished. Hope someone can help me.

Maxim

Spotify Star

227 Views

1 replies

0 likes

Account
  • 227 Views
  • 1 replies
  • 0 likes

HELP! Deleted all songs from library

Like an idiot I accidentally deleted all the saved songs I had in my library. I've been building this library for over a year and I would greatly appreciate it if there was some way for me to get the songs back T_T

Casual Listener

Like an idiot I accidentally deleted all the saved songs I had in my library. I've been building this library for over a year and I would greatly appreciate it if there was some way for me to get the...

truevagabond465

Casual Listener

291 Views

1 replies

0 likes

Account
Other
Premium
  • 291 Views
  • 1 replies
  • 0 likes

Vodafone + spotify premium

hi, I activated the promotion your X 5GB vodafone(portugal) with spotify free for one year; I followed the activation process; Vodafone claims that the promotion is active; on spotify it is not active. I spoke with many operators Vodafone to fix it b...

Casual Listener

hi, I activated the promotion your X 5GB vodafone(portugal) with spotify free for one year; I followed the activation process; Vodafone claims that the promotion is active; on spotify it is not ...

rikfru

Casual Listener

613 Views

2 replies

0 likes

Account
Premium
Subscription
  • 613 Views
  • 2 replies
  • 0 likes

Solved!! Charged for premium, but no receipt or upgrade

I've had spotify for a few months and when I heard about the student discount I switched it over to save money. I have proof on my bank statement that I got charged (I actually ended up getting charged an overdraft fee as well since they charge with ...

Regular

I've had spotify for a few months and when I heard about the student discount I switched it over to save money. I have proof on my bank statement that I got charged (I actually ended up getting charg...

modernart

Regular

2700 Views

10 replies

1 likes

  • 2700 Views
  • 10 replies
  • 1 likes

Cambiaron mi cuenta de correo

Buenos días, Ayer por la tarde recibi un mail de Spotify en el que decian que habian cambiado mi cuenta de correo.Yo no la cambie.Me gustaría recuperar mi anterior direccion de correo (no tengo otra).Ademas no puedo acceder a Spotify.Gracias.

Newbie

Buenos días,   Ayer por la tarde recibi un mail de Spotify en el que decian que habian cambiado mi cuenta de correo. Yo no la cambie. Me gustaría recuperar mi anterior direccion de correo (n...

Bruccehilton

Newbie

815 Views

1 replies

0 likes

Account
  • 815 Views
  • 1 replies
  • 0 likes

Double charges

I had two individual Premium accounts. When Spotify came out with the Family PlanI converted one of my account to a Family Plan. Now I am being charged for the same account both for the individual and the Family Plan $9.99 and $14.99 respectively.The...

Casual Listener

I had two individual Premium accounts. When Spotify came out with the Family Plan I converted one of my account to a Family Plan. Now I am being charged for the same account both for the individual ...

osornios

Spotify Star

348 Views

2 replies

0 likes

Account
  • 348 Views
  • 2 replies
  • 0 likes

No se activa mi cuenta

Me dice que por el momento no se proceso, y el banco me manda un msj de que ya se realizo el pago

Visitor

Me dice que por el momento no se proceso, y el banco me manda un msj de que ya se realizo el pago

osornios

Spotify Star

190 Views

1 replies

0 likes

Premium
Subscription
  • 190 Views
  • 1 replies
  • 0 likes

Problemas para iniciar sesión

Eliminé mi cuenta de Facebook que era la que tenía asociada a Spotify. Tengo una suscripción premium que claro está, ahora no puedo ni siquiera cancelar. No quiero hacerlo. Lo que quiero es que mi suscripción pase a mi nueva cuenta que acabo de crear...

Newbie

Eliminé mi cuenta de Facebook que era la que tenía asociada a Spotify. Tengo una suscripción premium que claro está, ahora no puedo ni siquiera cancelar. No quiero hacerlo. Lo que quiero es que mi su...

osornios

Spotify Star

297 Views

2 replies

0 likes

Account
Premium
Subscription
  • 297 Views
  • 2 replies
  • 0 likes

Wrong country error on Premium

Hi Iam trying to add my daughetrs account to our premium subscription but its keeps bringing up the wrong country message I've reset her ipad,ip all that, etc and no luck We all reside in Dublin Ireland at the same adress Help Please

Casual Listener

Hi Iam trying to add my daughetrs account to our premium subscription but its keeps bringing up the wrong country message   I've reset her ipad,ip all that, etc and no luck   We all res...

osornios

Spotify Star

355 Views

1 replies

0 likes

Premium
  • 355 Views
  • 1 replies
  • 0 likes

Solved!! Premium ended before time.

I bought spotify premium using that 0,99EUR deal for 3 months. Purchase was made on May 23, 2016 so my premium should have ended around August 23, 2016 and as far as I know from that date it only pasted about 60 days. Right now I am missing my 30 day...

Regular

I bought spotify premium using that 0,99EUR deal for 3 months. Purchase was made on May 23, 2016 so my premium should have ended around August 23, 2016 and as far as I know from that d...

Whooopsy1

Regular

457 Views

2 replies

0 likes

Premium
Subscription
  • 457 Views
  • 2 replies
  • 0 likes

i can't cancel my premium account

i canceled but still billing me and im not using it anymore, need help

Newbie

i canceled but still billing me and im not using it anymore, need help

Maxim

Spotify Star

208 Views

1 replies

0 likes

Account
Premium
Subscription
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account

I got the facebook account, entered on it while spotify on once and changed my name/password (on fb), spotify gone out and can't enter with fb now. So I have no account.

Casual Listener

I got the facebook account, entered on it while spotify on once and changed my name/password (on fb), spotify gone out and can't enter with fb now. So I have no account.

Blacklock

Casual Listener

370 Views

2 replies

0 likes

Account
Login
Other
  • 370 Views
  • 2 replies
  • 0 likes

Solved!! Having trouble with getting student discount

I am trying to purchase Spotify premium (for the first time) on my NUS student discount. I click the 'Spotify Student Discount' link on the NUS website which takes me to the 'Sign up now' page. Clicking the sign up now link takes me to a page where I...

Regular

I am trying to purchase Spotify premium (for the first time) on my NUS student discount. I click the 'Spotify Student Discount' link on the NUS website which takes me to the 'Sign up now' page. Click...

Gabperez98

Newbie

7594 Views

47 replies

0 likes

Premium
Subscription
  • 7594 Views
  • 47 replies
  • 0 likes

Solved!! SPOTIFY **bleep**: Curse of the inaccessible email account

My Spotify Brothers and Sisters, I need help with a VERY frustrating problem that should be MUCH easier to fix. Please read all the way through before giving me a seemingly easy answer that won’t work:Scenario:I have an old email address tied to my a...

Casual Listener

My Spotify Brothers and Sisters, I need help with a VERY frustrating problem that should be MUCH easier to fix.  Please read all the way through before giving me a seemingly easy answer that won...

LordRollin

Community Legend

859 Views

3 replies

0 likes

Account
Login
Premium
Subscription
  • 859 Views
  • 3 replies
  • 0 likes

I m a premium user and for private things I want to dissociate my account from facebook and log

I m a premium user and for private things I want to dissociate my account from facebook and login with my email o username .How can I do that ? , to dont loose my playlist and to still have premium account . thanks a lot

Visitor

I m a premium user and for private things I want to dissociate my account from facebook and login with my email o username .How can I do that ? , to dont loose my playlist and to still have premium a...

Maxim

Spotify Star

239 Views

1 replies

0 likes

Account
  • 239 Views
  • 1 replies
  • 0 likes

Log in

I have entered my email address and you say it is already registered. I now remember that I signed up but never used it. I entered my password but it was not recognised so I reset it. I still cannot access the site. Thank you for your help. Susanne

Casual Listener

I have entered my email address and you say it is already registered. I now remember that I signed up but never used it. I entered my password but it was not recognised so I reset it. I still cannot ...

Maxim

Spotify Star

296 Views

3 replies

0 likes

Login
  • 296 Views
  • 3 replies
  • 0 likes

Solved!! Search Facebook Friends

How can I add facebook friend to my following list?

Casual Listener

How can I add facebook friend to my following list?

marimaca

Casual Listener

982 Views

2 replies

0 likes

Account
  • 982 Views
  • 2 replies
  • 0 likes

How do I delete my Spotify account?

How do I delete my Spotify account?

Visitor

How do I delete my Spotify account?

Maxim

Spotify Star

211 Views

1 replies

0 likes

Account
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why Can't I Share Music with Facebook Users?

I'm not a Facebook user and I can't share my music with Facebook users I've followed that also follow me. Why is this? How do we fix this? I'd really like to share some jams with like minded individuals!

Casual Listener

I'm not a Facebook user and I can't share my music with Facebook users I've followed that also follow me.  Why is this?  How do we fix this?  I'd really like to share some jams with li...

Laura

Roadie

189 Views

1 replies

0 likes

Other
  • 189 Views
  • 1 replies
  • 0 likes