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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

285883 Views

529 replies

34 likes

Account
Free
  • 285883 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13596 Views

6 replies

11 likes

Security
  • 13596 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539673 Views

990 replies

114 likes

Account
  • 539673 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129552 Views

74 replies

12 likes

Account
Login
Premium
  • 129552 Views
  • 74 replies
  • 12 likes

Family premium help

I just downloaded and got all family members on family premium but how do I cancel the premium subscription prior to starting the family package or does it automatically stop the premium package I had just for myself seeing that I am the one who subs...

Newbie

I just downloaded and got all family members on family premium but how do I cancel the premium subscription prior to starting the family package or does it automatically stop the premium package I ha...

Maxim

Spotify Star

152 Views

1 replies

0 likes

Subscription
  • 152 Views
  • 1 replies
  • 0 likes

Solved!! Lost premium and play list. .dont wamt to be bulled

I bought a 3 month trial for 99p and expected to be charged after this time (sept). My phone upgraded and I've now lost all my play lists and my premium. My status shows as "free" . What has happened and how do I ensure I'm not charged in Sept?

Newbie

I bought a 3 month trial for 99p and expected to be charged after this time (sept). My phone upgraded and I've now lost all my play lists and my premium. My status shows as "free" . What has happened...

Maxim

Spotify Star

252 Views

1 replies

0 likes

Subscription
  • 252 Views
  • 1 replies
  • 0 likes

Solved!! Same facebook change spotify account

I used my Facebook to make a Spotify account a while a go. Now I made a new Spotify and wanna link it to my old facebook. It says that I can't bcs my Facebook is already connected to a Spotify. But I've already deleted the app in my Facebook account ...

Newbie

I used my Facebook to make a Spotify account a while a go. Now I made a new Spotify and wanna link it to my old facebook. It says that I can't bcs my Facebook is already connected to a Spotify. But I...

Maxim

Spotify Star

340 Views

1 replies

0 likes

Account
  • 340 Views
  • 1 replies
  • 0 likes

can't listen to music after returning to Hong Kong

I am a Hong Kong based Spotify user who spent three weeks in Oz. I am awared that I can't use Spotify after 2 weeks of my arrival due to the foreign restriction things. But then, I have returned to Hong Kong for like 3 days, but I still have no acces...

Newbie

I am a Hong Kong based Spotify user who spent three weeks in Oz. I am awared that I can't use Spotify after 2 weeks of my arrival due to the foreign restriction things. But then, I have returned to H...

icheung2

Newbie

1136 Views

3 replies

0 likes

Account
Login
Other
  • 1136 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't agree invitation for family premium

Hi guys! I Need your help.my son has a Premium Family Account and send me an invitation.i Registered for a New spotify free Account and Try to agree the invitation, but it doesn't work. Can you help me? Every Time I get the Same Answer, that i have t...

Newbie

Hi guys! I Need your help. my son has a Premium Family Account and send me an invitation. i Registered for a New spotify free Account and Try to agree the invitation, but it doesn't work. Can you h...

Laura

Roadie

245 Views

1 replies

0 likes

Premium
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Back to premium. 3 months for 11.400 COP

I had premium account in the past year. In this month ( july), spotify said me "back to premium, 3 months for 11.400COP". I did, i pay to back premium account for 3 months. Now, when i see my card, i paid July and i will pay august normaly, no promot...

Newbie

I had premium account in the past year. In this month ( july), spotify said me "back to premium, 3 months for 11.400COP". I did, i pay to back premium account for 3 months. Now, when i see my card, i...

Laura

Roadie

156 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution My NUS card is running out. I want to add my new one to my spotify account. How?

Hi, My NUS card is about to run out, and I want to add my new one to my spotify, in order to recieve the 50% discount. I have tried various links, but it keeps saying that all my details are up to date. I can't find anywhere to change my NUS details,...

Newbie

Hi,   My NUS card is about to run out, and I want to add my new one to my spotify, in order to recieve the 50% discount. I have tried various links, but it keeps saying that all my details are...

Laura

Roadie

155 Views

1 replies

0 likes

Account
Premium
Subscription
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Login problem facebook and email

Hi,I deactivated my facebook account that I used to login on Spotify with. When I try to register with a new email, i am told that my account is currently registered in another country? Not sure what the issue is here

Newbie

Hi, I deactivated my facebook account that I used to login on Spotify with. When I try to register with a new email, i am told that my account is currently registered in another country? Not sure ...

Laura

Roadie

212 Views

1 replies

0 likes

Account
  • 212 Views
  • 1 replies
  • 0 likes

Solved!! Help please!

So i have an lg k7 phone. I downloaded the spotify app, i had to delete my apps and start over. When i went to re-login after redownloading spotify it keeps telling me "unable to login due to wrong password" so i hit the forgot my password option, re...

Casual Listener

So i have an lg k7 phone. I downloaded the spotify app, i had to delete my apps and start over. When i went to re-login after redownloading spotify it keeps telling me "unable to login due to wrong p...

Zbroszczyk

Casual Listener

469 Views

2 replies

0 likes

Account
  • 469 Views
  • 2 replies
  • 0 likes

Lost premium subscription

I have a gift card that lasts 6 months, however my premium subscription has already gone after just a month of using it

Newbie

I have a gift card that lasts 6 months, however my premium subscription has already gone after just a month of using it

Bittencourt

Spotify Star

255 Views

1 replies

0 likes

Subscription
  • 255 Views
  • 1 replies
  • 0 likes

Solved!! Username

Casual Listener

Danadanuska08

Casual Listener

351 Views

4 replies

0 likes

Premium
  • 351 Views
  • 4 replies
  • 0 likes

Forgotten password and wrong email

I have forgotten my password and my email is incorrect (gmal instead of gmail). How can i log in??

Newbie

I have forgotten my password and my email is incorrect (gmal instead of gmail). How can i log in??

natbruce71

Newbie

191 Views

1 replies

0 likes

Account
  • 191 Views
  • 1 replies
  • 0 likes

Solved!! HELP

Hey, I bought 3 months premium for 0.99€. this offer renews at the end and costs 9.99€, which i dont want. "Your subscription will automatically renew on 9/28/16and you'll be charged 9,99 €" BUT: If I click unsubscribe now will I still have my 3 mont...

Casual Listener

Hey,   I bought 3 months premium for 0.99€. this offer renews at the end and costs 9.99€, which i dont want.   "Your subscription will automatically renew on 9/28/16and you'll be charge...

OviiiOne

Community Legend

252 Views

1 replies

0 likes

Account
Premium
Subscription
  • 252 Views
  • 1 replies
  • 0 likes

my country is not available

hi,my country is not available. i´ve had only one country to select "Germany" my Country is Luxembourg Greets

Newbie

hi, my country is not available. i´ve had only one country to select "Germany" my Country is Luxembourg   Greets

Maxim

Spotify Star

310 Views

1 replies

0 likes

Account
  • 310 Views
  • 1 replies
  • 0 likes

Password reset but can't log-in

I am being told I have an incorrect username or password. I can successfully log-in to an account management page, and change my password, but when i try to login to the Spotify player it tells me I have an incorrect username or password. I have sign...

Newbie

I am being told I have an incorrect username or password.   I can successfully log-in to an account management page, and change my password, but when i try to login to the Spotify player it tell...

brunofranceweb

Newbie

5330 Views

2 replies

3 likes

Login
  • 5330 Views
  • 2 replies
  • 3 likes

Premium

I have spotify premium but do not get the features on my account. On my account it says I have spotify free yet you guys still charged me for spotify premium today

Newbie

I have spotify premium but do not get the features on my account. On my account it says I have spotify free yet you guys still charged me for spotify premium today

Maxim

Spotify Star

213 Views

1 replies

0 likes

Account
Free
Premium
  • 213 Views
  • 1 replies
  • 0 likes

Contact Spotify Support?

When I email spotify they just send me an email back telling me to go to the help boards or go on Twitter. It doesn't actually help. Is there a way to get ahold of a real person? Someone is charging my bank on their account. I cant cancel it because ...

Newbie

When I email spotify they just send me an email back telling me to go to the help boards or go on Twitter. It doesn't actually help. Is there a way to get ahold of a real person? Someone is charging ...

Maxim

Spotify Star

238 Views

1 replies

0 likes

Subscription
  • 238 Views
  • 1 replies
  • 0 likes

Can I unlink my Facebook from Spotify?

Hi, I checked that if I create a new account, it would be possible to transfer all my playlists and Premium from my actual account to the new one. The probelm is that I'd like to keep the new one with my current e-mail, but when I create a new accoun...

Visitor

Hi, I checked that if I create a new account, it would be possible to transfer all my playlists and Premium from my actual account to the new one. The probelm is that I'd like to keep the new one wit...

anjieeeeeeeeee

Roadie

188 Views

1 replies

0 likes

Account
Other
Premium
  • 188 Views
  • 1 replies
  • 0 likes

Accidental unsubscription from the 3 months for 99¢

Hey is it possible for me to resubscribe to that same place? I had a whole month left and didn't know it. If possible please and thank you:)!! I would really like to subscribe to the same 3 for 99¢ plan.

Newbie

Hey is it possible for me to resubscribe to that same place? I had a whole month left and didn't know it. If possible please and thank you:)!! I would really like to subscribe to the same 3 for 99¢ p...

anjieeeeeeeeee

Roadie

153 Views

1 replies

0 likes

Premium
Subscription
  • 153 Views
  • 1 replies
  • 0 likes

Family sharing

Is there a family plan I can subscribe to?

Newbie

Is there a family plan I can subscribe to?

tjones17

Gig Goer

180 Views

1 replies

0 likes

Account
Premium
Subscription
  • 180 Views
  • 1 replies
  • 0 likes