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Avatar of SHAUNN
Casual Listener
2016-06-01 07:17 PM

I do not have premium but have been charged £9.99 anyone know why this could be?

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Avatar of Maxim
Spotify Star
Spotify Star
2016-06-01 07:47 PM

 

Hey @SHAUNN,

 

Have you received a receipt of your purchase via Email?

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Avatar of SHAUNN
Casual Listener
2016-06-02 11:03 PM

No i just seen payment on my bank statement,i have rung bank and thier  fraud team now dealing with it. I sent a message to spotify but just keep getting told to sort it 0ut on forum.there does not seem to be a phone number for spotify so i cannot speak to anyone

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Avatar of Maxim
Spotify Star
Spotify Star
2016-06-03 07:33 AM

If you got an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

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