Charging me more

[_mollyrosexo]

I paid 99p for about 3 months free Spotify premium but never agreed to pay more after that was up. You have taken £9.99 out of my account when I haven't agreed to pay that

[Maxim]

Hey @_mollyrosexo,

Please take a look at the Terms and Conditions of the Introductory Trial Offer: https://www.spotify.com/legal/intro-offer-terms-and-conditions/ 🙂

Also, you can cancel your subscription by following the instructions fromn this support article: https://support.spotify.com/account_payment_help/managing_payments/how-to-cancel-your-subscription/

[_mollyrosexo]

Yeah thanks, that didn't help at all. What I'm trying to get across if I've been charged however I cancelled my subscription. So what I now want is to get refunded and I don't want to use Spotify again

[Maxim]

Please reach out to Spotify Support so they can look into this:

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.