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I bought a premium present for someone and I Never received the confirmation and of course I have been charged.. I have NO answer from Spotify. What a poor customer service !
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3 Replies

Hi. How long ago did you submit the contact form? You should have received at least an automated response pretty quickly. Have you checked you spam mail?

Is the email address definitely correct on your online account?
https://www.spotify.com/account/profile/

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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I checked spams and my email address is correct

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