Confusing family log in

[clairerabouttow]

Evening all. I have a family account. I am trying to add my partner. The email address link gets sent through. Go through all the confirm address part etc. Then it signs into a completely different email address which we don't know the password for and the link for the forgot password repeatedly doesn't work.
We are both on android. Am I missing something? Why is it going to a completely different email address on Internet Explorer. It won't let us sign in with the app as we don't know the password.
It really is a conundrum 😄
Thanks for the help in advance, if you can help!

[EthanS1]

Hey @clairerabouttow!

Could you reach out to the Cares team so we can get your partners account traced and added 🙂

Please reach out through any of these ways:

Contact Spotify (via Email): https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares-227973660732160/
Twitter: https://twitter.com/spotifycares - Drop a DM 🙂

It would be fab if you can add your partners email and Spotify Username so they can track him down that would be super helpful!

Thanks 

Ethan

Let me know how it goes! 

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