Couldn't log in from Facebook

[emilycai104]

Since last week when I updated spotify, it couldn't allow me to log in. 

I used my facebook account as my spotify account, but whenever I clicked log in from facebook, it directed me to facebook login page.

I had no problem logged in my facebook, but the spotify app shows up the username and password is incorrect.

I tried to changed my facebook password after I got the automatic reply from spotify help, but it stil didn't work.

WHAT SHOULD I DO!!

[atom1989]

Hello and welcome to community.

Have you tried to manually enter login details intead of "Login from Facebook" button?

[emilycai104]

YES I TRIED, but it still doesn't work

[atom1989]

I suggest you to contact customer support,

https://www.spotify.com/lv/about-us/contact/contact-spotify-anonymous/
or Twitter @SpotifyCares

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

[emilycai104]

yes I replied the no-reply address, and no one replied me ever since

[atom1989]

What time ago you did that? If more than 48 hours please contact support again or use twitter.

[emilycai104]

Last week....

[atom1989]

Please contact customer support again.

https://www.spotify.com/lv/about-us/contact/contact-spotify-anonymous/
or Twitter @SpotifyCares

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.