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Couldn't upgrade my account

Couldn't upgrade my account

Hi there,

I had a premium account but I have been downgraded to free. I am unable to upgrade again. I get an error message that it is not possible to upgrade and that I should cancel my account and register again.

My payment details had expired but I then entered my new credit card number.

Can somebody from the Spotify team help me here? I have tried to contact them via the contact form but didn't receive a reply.

1 Reply

Hi @mariafervap thanks for posting in the Spotify Community! 


If you get an automated reply from the contact form email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.


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