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Creating a new password

Creating a new password

I can't change my password on my account nor can I relog into my account on my new phone. When I got premium a few months later I got a new phone and don't remember the password.. But when I click forgot password it won't do anything.. It's not working
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1 Reply

Hey @Kamrynboulton11, and welcome to the Spotify Community! 

 

I suggest that you try to reset your password on your computer instead of your new phone.

 

 

ryanmedia | Rising Star & Twitter Expert | Spotify RSP

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