Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
553779 Views
991 replies
116 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
131180 Views
74 replies
12 likes
This has been an ongoing issue that has never been fixed. I see grievances in the forums, but none of the Spotify employees are able to fix the glitch. Any help would be greatly appreciated!All I want to do is connect my account to Facebook. I have a...
This has been an ongoing issue that has never been fixed. I see grievances in the forums, but none of the Spotify employees are able to fix the glitch. Any help would be greatly appreciated! All I...
Casual Listener
307 Views
2 replies
0 likes
So i recently switched to new debit card but forgot to register it as a payment option and now the 9.99 plan doesnt exist anymore which i have been paying a month for almost a year how can i get that back?
So i recently switched to new debit card but forgot to register it as a payment option and now the 9.99 plan doesnt exist anymore which i have been paying a month for almost a year how can i get that...
Spotify Star
215 Views
1 replies
0 likes
I have a pending transaction for the student discount but I didn't sign up for itAnd my Spotify account is still on freeWhat should I do?I don't want to be charged, and if I am I want I refund
I have a pending transaction for the student discount but I didn't sign up for it And my Spotify account is still on free What should I do? I don't want to be charged, and if I am I want I refund
Spotify Star
154 Views
1 replies
0 likes
How do i contact spotify?? what is their email? They charg d me when i signed up for a free trial. not happy.
How do i contact spotify?? what is their email? They charg d me when i signed up for a free trial. not happy.
Spotify Star
171 Views
1 replies
0 likes
I wanted to delet my old account cause it was connected via facebook but i didnt recognized that i was loged in into my new account so i deleted this one 10 minutes ago but until now nothing happend i sent a mail that they will not delet it what can ...
I wanted to delet my old account cause it was connected via facebook but i didnt recognized that i was loged in into my new account so i deleted this one 10 minutes ago but until now nothing happend ...
Community Legend
179 Views
1 replies
0 likes
When I signed up for Spotify, it automatically chose a country for me. However, that was not the country I was actually in. Now, 14 days are over and I can't log back in. It tells me to change my country, but when I edit my account, I was only given ...
When I signed up for Spotify, it automatically chose a country for me. However, that was not the country I was actually in. Now, 14 days are over and I can't log back in. It tells me to change my cou...
Spotify Star
219 Views
1 replies
0 likes
My subscription says that I am using the free service when in fact I am paying for Premium. My credit card has been debited on the 8th of the month, the last debit being on 8th March 2016. Why can I not get the premium service that I am paying for?
My subscription says that I am using the free service when in fact I am paying for Premium. My credit card has been debited on the 8th of the month, the last debit being on 8th March 2016. Why can I ...
Spotify Star
228 Views
1 replies
0 likes
I have just got a new I phone 5s I installed the app it say I only have free account. It also logged my daughter out as she shares my account of her phone and all play lists have gone
I have just got a new I phone 5s I installed the app it say I only have free account. It also logged my daughter out as she shares my account of her phone and all play lists have gone
Spotify Star
184 Views
1 replies
0 likes
I'm being charged like three times a month and don't know why. Anyone else having this problem or know what to do?
I'm being charged like three times a month and don't know why. Anyone else having this problem or know what to do?
Spotify Star
417 Views
4 replies
0 likes
I've tried to connect my facebook to spotify several times but it says that my facebook already is connected to another spotify account.I've checked atleast 100 times and my facebook isn't connected to any spotify account.I also have tried to reinsta...
I've tried to connect my facebook to spotify several times but it says that my facebook already is connected to another spotify account. I've checked atleast 100 times and my facebook isn't connecte...
Spotify Star
874 Views
1 replies
0 likes
I had a different username since I had premium then it was logged out I don't know how to getvthe username
I had a different username since I had premium then it was logged out I don't know how to getvthe username
Spotify Star
206 Views
1 replies
0 likes
I had my student account and I was paying monthly, however out of nowhere my account was switched to the free membership. I lost my playlist and now I have ads. Why I want is to go pay to my student membership since I am still a student as well.
I had my student account and I was paying monthly, however out of nowhere my account was switched to the free membership. I lost my playlist and now I have ads. Why I want is to go pay to my student ...
Spotify Star
201 Views
1 replies
0 likes
Hi Spotify my name is Mathies Jerup Nielsen and i just wanted to ask Why am i being billed 2 when i only have 1 account please help me it have Been Like this well over1 year = over 1000dkr
Hi Spotify my name is Mathies Jerup Nielsen and i just wanted to ask Why am i being billed 2 when i only have 1 account please help me it have Been Like this well over1 year = over 1000dkr
Spotify Star
586 Views
3 replies
0 likes
Hola, ojalá alguien me pueda ayudar. Soy estudiantes en Londres y normalmente resido allí por lo que mi pais de residencia en mi perfil es Reino Unido, pero actualmete estoy de vacaciones en españa. Al llevar aqui mas de 14 dias me dispongo a cambiar...
Hola, ojalá alguien me pueda ayudar. Soy estudiantes en Londres y normalmente resido allí por lo que mi pais de residencia en mi perfil es Reino Unido, pero actualmete estoy de vacaciones en...
Spotify Star
535 Views
4 replies
0 likes
Hi I have had a number of trials with spotify and other email addresses, but I finally signed up as a premium account and wanted to connect with my facebook. I have removed the app from facebook, tried to connet facebook via online and app on my ipho...
Hi I have had a number of trials with spotify and other email addresses, but I finally signed up as a premium account and wanted to connect with my facebook. I have removed the app ...
Spotify Star
226 Views
1 replies
0 likes
So, to first i hope i become quick help I tried to login with Facebook like every day and what a wonder it doesnt work. Error code 3. I have try to reset my password. I never become a E-mail from Spotify after 3 days. Nothing. Then i have delete Spot...
So, to first i hope i become quick help 🙂 I tried to login with Facebook like every day and what a wonder it doesnt work. Error code 3. I have try to reset my password. I never become a E-mail from...
Spotify Star
174 Views
1 replies
0 likes
I have Spotify which I believe is now cancelled and affective on 14th April. Now have a new package with Vodafone which includes it but can't get access?Kim
I have Spotify which I believe is now cancelled and affective on 14th April. Now have a new package with Vodafone which includes it but can't get access? Kim
Roadie
185 Views
1 replies
0 likes
Hello!So I just logged into my spotify account which I am using frequently. But this morning was completly different. Every single playlist of mine was gone, and a new playlist was created with random songs.And all of my 2000+ saved songs was also go...
Hello! So I just logged into my spotify account which I am using frequently. But this morning was completly different. Every single playlist of mine was gone, and a new playlist was created with r...
Spotify Star
478 Views
3 replies
0 likes
I get a message saying Spotify has stopped working .... yesterday and today in my mobile.
I get a message saying Spotify has stopped working .... yesterday and today in my mobile.
Roadie
269 Views
1 replies
0 likes
