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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14919 Views

7 replies

11 likes

Security
  • 14919 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554953 Views

991 replies

116 likes

Account
  • 554953 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131282 Views

74 replies

12 likes

Account
Login
Premium
  • 131282 Views
  • 74 replies
  • 12 likes

Cannot Login to Spotify with Facebook

Hi I have had a number of trials with spotify and other email addresses, but I finally signed up as a premium account and wanted to connect with my facebook. I have removed the app from facebook, tried to connet facebook via online and app on my ipho...

Newbie

Hi   I have had a number of trials with spotify and other email addresses, but I finally signed up as a premium account and wanted to connect with my facebook.   I have removed the app ...

Maxim

Spotify Star

227 Views

1 replies

0 likes

Account
  • 227 Views
  • 1 replies
  • 0 likes

Cant login with Facebook

So, to first i hope i become quick help I tried to login with Facebook like every day and what a wonder it doesnt work. Error code 3. I have try to reset my password. I never become a E-mail from Spotify after 3 days. Nothing. Then i have delete Spot...

Newbie

So, to first i hope i become quick help 🙂 I tried to login with Facebook like every day and what a wonder it doesnt work. Error code 3. I have try to reset my password. I never become a E-mail from...

Maxim

Spotify Star

174 Views

1 replies

0 likes

Account
Other
Premium
  • 174 Views
  • 1 replies
  • 0 likes

My contract

I have Spotify which I believe is now cancelled and affective on 14th April. Now have a new package with Vodafone which includes it but can't get access?Kim

Newbie

I have Spotify which I believe is now cancelled and affective on 14th April. Now have a new package with Vodafone which includes it but can't get access? Kim

MaryS

Roadie

185 Views

1 replies

0 likes

Free
  • 185 Views
  • 1 replies
  • 0 likes

Solved!! Logged into my spotify account this morning - All playlists are gone and my saved songs

Hello!So I just logged into my spotify account which I am using frequently. But this morning was completly different. Every single playlist of mine was gone, and a new playlist was created with random songs.And all of my 2000+ saved songs was also go...

Casual Listener

Hello! So I just logged into my spotify account which I am using frequently. But this morning was completly different. Every single playlist of mine was gone, and a new playlist was created with r...

Maxim

Spotify Star

484 Views

3 replies

0 likes

Account
Security
  • 484 Views
  • 3 replies
  • 0 likes

Solved!! Stopped working

I get a message saying Spotify has stopped working .... yesterday and today in my mobile.

Casual Listener

I get a message saying Spotify has stopped working .... yesterday and today in my mobile.

MaryS

Roadie

274 Views

1 replies

0 likes

Other
  • 274 Views
  • 1 replies
  • 0 likes

Did not subscribe but get charged monthly

Hi, my credit card has been charged for a very long time but my account shows that I am not using premium. I can provide my card details but wish to do via email. Please advise asap.

Newbie

Hi, my credit card has been charged for a very long time but my account shows that I am not using premium. I can provide my card details but wish to do via email. Please advise asap.

MaryS

Roadie

149 Views

1 replies

0 likes

Subscription
  • 149 Views
  • 1 replies
  • 0 likes

NEED HELP ACCOUNT COMPROMISED

Hey! So my Account Komle4 (spotify name) got a new email, all playlist deleted, and im still paying for it,it changed to this email jiawuchu@wegwerfemail.de and to a new password, i can still log into it with my facebook, but not letting me change em...

Newbie

Hey!   So my Account Komle4 (spotify name) got a new email, all playlist deleted, and im still paying for it, it changed to this email jiawuchu@wegwerfemail.de and to a new password, i can st...

MaryS

Roadie

206 Views

1 replies

0 likes

Account
  • 206 Views
  • 1 replies
  • 0 likes

Money taken off of card... School was not verified... I need my coins back NOW!!!

I proceeded to get the student discount and my card was charged immediately with no school verification. I understand that the upgrade is not available because the verification is not complete but Spotify needs to figure out a way to not charge that ...

Newbie

I proceeded to get the student discount and my card was charged immediately with no school verification. I understand that the upgrade is not available because the verification is not complete but Sp...

MaryS

Roadie

209 Views

1 replies

0 likes

Other
Premium
Subscription
Unlimited
  • 209 Views
  • 1 replies
  • 0 likes

How can I change my login method from Facebook to username/password?

Hi, How can I disassociate my Facebook profile from Spotify and login just using username and password? Thanks.

Visitor

Hi,   How can I disassociate my Facebook profile from Spotify and login just using username and password?   Thanks.

Maxim

Spotify Star

2105 Views

1 replies

2 likes

Account
Login
  • 2105 Views
  • 1 replies
  • 2 likes

Importing Last FM Library

Is there anyway of importing my Last FM library so I can play the same artists on my Spotify account?

Casual Listener

Is there anyway of importing my Last FM library so I can play the same artists on my Spotify account?

sepehrlajevardi

Casual Listener

12358 Views

2 replies

1 likes

  • 12358 Views
  • 2 replies
  • 1 likes

Electronic gift code to use in another country - not working

I live in the US, bought an electronic gift card (code) at https://www.spotify.com/us/get-spotify/e-card/ which was delivered by email to the recipient, who lives in Mexico. However, when trying to use the code, it says it can't be used there. Why? T...

Regular

I live in the US, bought an electronic gift card (code) at https://www.spotify.com/us/get-spotify/e-card/ which was delivered by email to the recipient, who lives in Mexico. However, when trying to u...

fawlty

Regular

391 Views

2 replies

0 likes

Account
Other
Premium
Subscription
  • 391 Views
  • 2 replies
  • 0 likes

Problems logging in

Hello my name is tianna and recently I got in contact with Spotify due to being charged twice in one month . Their reasoning for charge me twice because they didn't charge me for February which has nothing to do with me but you as a company.Now that ...

Regular

Hello my name is tianna and recently I got in contact with Spotify due to being charged twice in one month . Their reasoning for charge me twice because they didn't charge me for February which has n...

Tiannaporter

Regular

558 Views

8 replies

0 likes

Account
Login
Subscription
  • 558 Views
  • 8 replies
  • 0 likes

Family plan

HiI recently upgraded to the family plan which allows 1 extra listener but it won't let us play a song at the same time, I just get prompted with a pop up which asks to either continue listening on my device or the 9tuer device that was playing the s...

Newbie

Hi I recently upgraded to the family plan which allows 1 extra listener but it won't let us play a song at the same time, I just get prompted with a pop up which asks to either continue listening ...

Maxim

Spotify Star

233 Views

1 replies

0 likes

Premium
  • 233 Views
  • 1 replies
  • 0 likes

Problems login - Spotify have changed my access to facebook login

When did Spotify decide to change login to only beeing posiable to do with facebook login ?? - without notifying there Paying users ?

Regular

When did Spotify decide to change login to only beeing posiable to do with facebook login ?? - without notifying there Paying users ?

MustaToner

Regular

429 Views

8 replies

0 likes

Account
Premium
Subscription
  • 429 Views
  • 8 replies
  • 0 likes

My Saved songs have gone

I have Premium, have only downloaded like 600 songs and it had always worked when I'm not on wifi. I accidentially turned the Offline mode tab off and half of my Musics gone. I keep turning the tab back on put the musics not even coming up anymore. I...

Casual Listener

I have Premium, have only downloaded like 600 songs and it had always worked when I'm not on wifi. I accidentially turned the Offline mode tab off and half of my Musics gone. I keep turning the tab b...

Steph_B

Roadie

292 Views

5 replies

0 likes

Premium
  • 292 Views
  • 5 replies
  • 0 likes

Problem with multiple devices on Spotify Family

my wife and i have a spotify premium family account yet we are being kicked off the stream for multiple devices. I am listening on a Iphone at work and she is listening via the sonos at home.

Casual Listener

my wife and i have a spotify premium family account yet we are being kicked off the stream for multiple devices. I am listening on a Iphone at work and she is listening via the sonos at home. 

Maxim

Spotify Star

402 Views

1 replies

0 likes

Premium
Subscription
  • 402 Views
  • 1 replies
  • 0 likes

My new cell phone

I recently purchased a new cell phone. My previously saved Spotify playlists and songs are not or haven't transfered from my last cell to my current new one. Thoughts?

Visitor

I recently purchased a new cell phone. My previously saved Spotify playlists and songs are not or haven't transfered from my last cell to my current new one. Thoughts?

osornios

Spotify Star

250 Views

1 replies

0 likes

Account
Premium
Subscription
  • 250 Views
  • 1 replies
  • 0 likes

Account hacked!!

I am trying to figure out whats going on with my account. Two weeks ago I noticed all of my playlists were gone and someone else had added music and removed all of my music on my account. I have tried to change the password, but the email has been ch...

Newbie

I am trying to figure out whats going on with my account.  Two weeks ago I noticed all of my playlists were gone and someone else had added music and removed all of my music on my account. &nbsp...

osornios

Spotify Star

300 Views

1 replies

0 likes

Account
Login
Security
  • 300 Views
  • 1 replies
  • 0 likes

Im hacked

Hello yesterday night at 00:34 igot a message on my mail that my email had been changed. But no one had logged into my email so how does this work?I can still connect thru facebook but i cant change email or password =/ Please help me, the hackers em...

Casual Listener

Hello yesterday night at 00:34 igot a message on my mail that my email had been changed. But no one had logged into my email so how does this work? I can still connect thru facebook but i cant chang...

Maxim

Spotify Star

436 Views

3 replies

0 likes

Account
Premium
  • 436 Views
  • 3 replies
  • 0 likes

Payment Issues

My card was charged 5 times during the time I signed up for the student premium. Help? How do I get my money back?

Newbie

My card was charged 5 times during the time I signed up for the student premium. Help? How do I get my money back?

Maxim

Spotify Star

524 Views

7 replies

0 likes

Account
  • 524 Views
  • 7 replies
  • 0 likes