Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
4003 Views
0 replies
9 likes
Security

4003 Views
0 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
2 weeks ago
chiccawith2cs
Visitor
460990 Views
974 replies
110 likes
Account

460990 Views
974 replies
110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1204405 Views
119 replies
117 likes
Account

1204405 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-10-08 9:00:30 AM
Maria
Moderator
112410 Views
72 replies
12 likes
Account
Login
Premium

112410 Views
72 replies
12 likes

Solved!! Upgrad para conta família

eu e minha namorada temos a conta premium, mas eu vou fazer o upgrade para conta família. Eu não sei se antes eu preciso cancelar a assinatura dela.

Celocarvalho
Casual Listener
eu e minha namorada temos a conta premium, mas eu vou fazer o upgrade para conta família. Eu não sei se antes eu preciso cancelar a assinatura dela.
2016-03-22 4:33:16 PM
2016-03-22 7:59:16 PM
Celocarvalho
Casual Listener
369 Views
2 replies
0 likes
Account

369 Views
2 replies
0 likes

Solved!! Switching from Premium to student discount

I've had spotify for about a year or 2 now and I've been perfectly happy with paying the Premium payment because I love the service. But i recently got in to a unversity that provided me with a .edu email and I wanted to know if it was possible to sw...

michaellopez96
Newbie
I've had spotify for about a year or 2 now and I've been perfectly happy with paying the Premium payment because I love the service. But i recently got in to a unversity that provided me with a .edu ...
2016-03-22 5:56:53 PM
2016-03-22 7:08:25 PM
JoeThomas
Community Legend
929 Views
1 replies
2 likes
Account
Premium
Subscription

929 Views
1 replies
2 likes

Devices I've never seen in my life appearing under "Devices available". Possibly hacked?

So recently someone managed to connect to my private, home Wifi network, as well as my spotify account. I've noticed that the "Devices available" icon would show up more often, lately it was there pretty much 24/7, I always thought that it's probably...

Quad32
Casual Listener
So recently someone managed to connect to my private, home Wifi network, as well as my spotify account. I've noticed that the "Devices available" icon would show up more often, lately ...
2016-03-22 5:09:20 AM
2016-03-22 5:43:49 PM
Quad32
Casual Listener
328 Views
1 replies
0 likes
Account

328 Views
1 replies
0 likes

Lost my playlists/Got some playlists that are not mine

Today nearly all my playlists were gone. There was someplaylists on my account that are not mine. I deleted them. I can restore only some of my playlists via your link. In that link there is some playlists that are not mine (I can recover them to my ...

jere_99
Regular
Today nearly all my playlists were gone. There was someplaylists on my account that are not mine. I deleted them. I can restore only some of my playlists via your link. In that link there is...
2016-03-22 5:06:26 PM
2016-03-22 5:15:02 PM
jere_99
Regular
226 Views
2 replies
0 likes
Account

226 Views
2 replies
0 likes

Cannot sign into Spotify account

I am looking for a fix because I cannot sign into spotify on my phone or computer. I tried numerous times and nothing worked. I then tried to change the password, but apparently there was no email to it. I tried all 4 of my emails and nothing has wor...

morganmiranda
Casual Listener
I am looking for a fix because I cannot sign into spotify on my phone or computer. I tried numerous times and nothing worked. I then tried to change the password, but apparently there was no email to...
2016-03-22 3:04:53 PM
2016-03-22 5:08:52 PM
Dreadlord
Community Legend
499 Views
4 replies
0 likes
Account

499 Views
4 replies
0 likes

Solved!! I've lost all my playlists !

Hello,I have lost all my playlists overnight ! I am very upset... Has anyone lived it ? Thank you all

arno3375
Casual Listener
Hello, I have lost all my playlists overnight ! I am very upset... Has anyone lived it ? Thank you all
2016-03-22 11:18:21 AM
2016-03-22 5:00:21 PM
jere_99
Regular
854 Views
8 replies
0 likes
Premium

854 Views
8 replies
0 likes

Solved!! Spotify claims gift cards are invalid

i have two spotify gift cards that for some reason is unvalid?and its quite a lot of money that i dont get anything out of...

SofusSenpai
Casual Listener
i have two spotify gift cards that for some reason is unvalid? and its quite a lot of money that i dont get anything out of...
2016-03-19 3:37:44 AM
2016-03-22 4:38:49 PM
OviiiOne
Community Legend
1575 Views
5 replies
0 likes
Account
Premium
Subscription

1575 Views
5 replies
0 likes

Error on Premium.

I recently bought a gift card for 10 dollars Spotify at Target and I redemeed it online and I chose 1 month of Spotify Premium. On my Mac, I could now listen to music offline, which mean it worked! However, when I went on my Android, it said I had no...

muffintopz01
Regular
I recently bought a gift card for 10 dollars Spotify at Target and I redemeed it online and I chose 1 month of Spotify Premium. On my Mac, I could now listen to music offline, which mean it worked! H...
2012-10-28 7:59:28 PM
2016-03-22 3:29:24 PM
robyneslepko
Newbie
271 Views
2 replies
0 likes

271 Views
2 replies
0 likes

Upgrading to a student premium account

I already have a premium account but want to apply the student discount. It appears I need to re-eneter my card details to do this?Do I need to delete my premium account first?Will I be charged for two accounts?

laurenfarleyy11
Casual Listener
I already have a premium account but want to apply the student discount. It appears I need to re-eneter my card details to do this? Do I need to delete my premium account first? Will I be c...
2016-03-22 1:51:19 PM
2016-03-22 3:22:28 PM
Dreadlord
Community Legend
267 Views
3 replies
0 likes
Account
Premium
Subscription

267 Views
3 replies
0 likes

I think my account was hacked?

Ok, last night i tried to log into my account, using my usual username and password, it didn't work. So i tried to send a reset password link to my email address, and i never got it. It said that the email address is not associated with a spotify acc...

thelazysage
Casual Listener
Ok, last night i tried to log into my account, using my usual username and password, it didn't work. So i tried to send a reset password link to my email address, and i never got it. It said that the...
2016-03-21 2:09:28 PM
2016-03-22 2:42:11 PM
thelazysage
Casual Listener
378 Views
5 replies
0 likes
Login

378 Views
5 replies
0 likes

Solved!! Suddenly can't log into Spotify with facebook account (incorrect username/password)

I've been using Spotify with my Facebook account daily. All of the sudden today I could not log in. I'm logged into my facebook account but when I click on "log into Spotify" on play.spotify.com the button vibrates and then it says "incorrect usernam...

heartx3jess
Casual Listener
I've been using Spotify with my Facebook account daily. All of the sudden today I could not log in. I'm logged into my facebook account but when I click on "log into Spotify" on play.spotify.com the ...
2016-03-22 1:14:12 PM
2016-03-22 2:36:46 PM
Dreadlord
Community Legend
4227 Views
5 replies
0 likes
Account
Login

4227 Views
5 replies
0 likes

Spotify won't play on my PC

Web version of Spotify won't play on my PC, I can only play using My iPad app.It keeps refreshing and the play bar stays white,is there anything I can do? thanks

Jabarrable
Newbie
Web version of Spotify won't play on my PC, I can only play using My iPad app. It keeps refreshing and the play bar stays white, is there anything I can do? thanks
2015-08-24 3:07:29 PM
2016-03-22 1:37:29 PM
joshmc900
Newbie
345 Views
2 replies
0 likes
Premium

345 Views
2 replies
0 likes

I have cancelled my premium account but still being charged!!!

Hi Guys, I was trying to look for contact us link, get in touch linked but wasn't successfull. Tried using the contact form but it keeps on looping in the same screen everytime. I have tried different devices and computers but still getting result. A...

joeleanain
Newbie
Hi Guys, I was trying to look for contact us link, get in touch linked but wasn't successfull. Tried using the contact form but it keeps on looping in the same screen everytime. I have tried...
2016-03-22 11:27:53 AM
2016-03-22 11:38:55 AM
jean3601
Community Legend
202 Views
1 replies
0 likes
Subscription

202 Views
1 replies
0 likes

Account has been hacked

My premium account has been hacked. Email has been changed and if I reset the password it goes to this new account. Checked my email and ultrabook1975@hotmail.fr changed the email associated with the account on 20th March 2015. I noticed when I logge...

Ren_loves_you
Casual Listener
My premium account has been hacked. Email has been changed and if I reset the password it goes to this new account. Checked my email and ultrabook1975@hotmail.fr changed the email associated wit...
2016-03-22 11:31:14 AM
2016-03-22 11:37:08 AM
jean3601
Community Legend
185 Views
1 replies
0 likes
Account
Login
Premium
Security

185 Views
1 replies
0 likes

Spotify charge me for premium service but I didnt receive it

So for the current offer for 3month premium, I try to subscribed and I found out Spotify had charged me in my bank but I don't even receive premium status in my account.During halfway of transaction (after being charged) Spotify claimed that I missed...

jovixtee
Casual Listener
So for the current offer for 3month premium, I try to subscribed and I found out Spotify had charged me in my bank but I don't even receive premium status in my account. During halfway of transact...
2016-03-22 5:49:14 AM
2016-03-22 11:06:23 AM
jovixtee
Casual Listener
161 Views
1 replies
0 likes
Account
Security
Subscription

161 Views
1 replies
0 likes

Solved!! Ecouter la musique d'un autre pays

Bonjours, je souhaiterai écouter certaine playliste qui sont sur spotify italia mais impossible car elles sont bloquées pour l'italie je crois et n'apparaissent pas sur la playliste de l'artiste. Je souhaiter savoir comment faire pour les avoir? Merc...

rocca02040
Casual Listener
Bonjours, je souhaiterai écouter certaine playliste qui sont sur spotify italia mais impossible car elles sont bloquées pour l'italie je crois et n'apparaissent pas sur la playliste de l'artiste. &n...
2016-03-18 2:35:58 PM
2016-03-22 9:39:40 AM
rocca02040
Casual Listener
1403 Views
2 replies
0 likes
Premium

1403 Views
2 replies
0 likes

overcharged me

Never startedvservice have no number to call but a government number to report u thanks and charged me three times im notba student and u said was a problem not that u were robbing me but not starting service I was tring to pay for now I want all mon...

nicty253
Newbie
Never startedvservice have no number to call but a government number to report u thanks and charged me three times im notba student and u said was a problem not that u were robbing me but not startin...
2016-03-22 1:27:58 AM
2016-03-22 9:19:24 AM
jean3601
Community Legend
205 Views
1 replies
0 likes
Other
Premium

205 Views
1 replies
0 likes

Can't loggin to acct!

So basically I forgot the password to my account and when I went to create another one using the email address I used to register I was unable to because the domain for my email crashed so I cant receive the instructions to a new password.I put a lot...

kdevs
Newbie
So basically I forgot the password to my account and when I went to create another one using the email address I used to register I was unable to because the domain for my email crashed so I cant rec...
2016-03-22 2:33:12 AM
2016-03-22 9:17:43 AM
jean3601
Community Legend
169 Views
1 replies
0 likes
Login

169 Views
1 replies
0 likes

Refund

Hello,I've was charged 9.99 after I canceled my premium. I went and tried to cancel it again today and I think it work. I have been trying to find out if I can get a refund. I have been clicking links for an hour now. Can someone tell me where to go ...

Meriamelawad
Newbie
Hello, I've was charged 9.99 after I canceled my premium. I went and tried to cancel it again today and I think it work. I have been trying to find out if I can get a refund. I have been clicking li...
2016-03-22 3:02:15 AM
2016-03-22 9:16:52 AM
jean3601
Community Legend
138 Views
1 replies
0 likes
Premium
Subscription

138 Views
1 replies
0 likes

Spotify Premium not working.

HiIm currently using a cell phone plan with Fido which includes spotify premium. Ive been using it for 2 months now and and its been working perfectly. But today, when i went on spotify, it told me to go premium. I see my playlists but none of my son...

Neerukin2
Newbie
Hi Im currently using a cell phone plan with Fido which includes spotify premium. Ive been using it for 2 months now and and its been working perfectly. But today, when i went on spotify, it told ...
2016-03-22 4:07:33 AM
2016-03-22 9:15:44 AM
jean3601
Community Legend
152 Views
1 replies
0 likes
Premium
Subscription

152 Views
1 replies
0 likes

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