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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • MatanOshri
  • Visitor
  • 258091 Views
  • 483 replies
  • 32 likes
  • Account
    Free
  • 258091 Views
  • 483 replies
  • 32 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12904 Views
  • 6 replies
  • 11 likes
  • Security
  • 12904 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 528432 Views
  • 989 replies
  • 113 likes
  • Account
  • 528432 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127883 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127883 Views
  • 74 replies
  • 12 likes

My spotify account won't let me change country from USA to UK - can you help?

Hi I have a spotify account which I haven't used for a long time. For some reason the country is USA. When I try to change it to UK (where I am based), there is no option to do that - the only country I can select is USA. Can anyone help? Thanks! Mar...

  • Newbie
  • Hi   I have a spotify account which I haven't used for a long time.  For some reason the country is USA.  When I try to change it to UK (where I am based), there is no option to do t...
  • Maxim
  • Spotify Star
  • 341 Views
  • 1 replies
  • 0 likes
  • Account
  • 341 Views
  • 1 replies
  • 0 likes

Cancel subscription, when does it end?

Hello, I forgot to cancel my subscription in time (after three months trial) so I will have premium a month longer which is fine. But after that month, I don't want it any more. Can I cancel it now, and then still use it this month? Or do I have to d...

  • Visitor
  • Hello,   I forgot to cancel my subscription in time (after three months trial) so I will have premium a month longer which is fine.  But after that month, I don't want it any more. ...
  • Jojo8080
  • Newbie
  • 291 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 291 Views
  • 2 replies
  • 0 likes

Got registered for this fourm

I was automatically registered for this forum which is wierd. What is this? I checked the notifications and saw the following, check the dates:You earned the Registered for one week badge! 56 seconds agoYou earned the Registered for one day badge! ye...

  • Newbie
  • I was automatically registered for this forum which is wierd. What is this?   I checked the notifications and saw the following, check the dates: You earned the Registered for one week badg...
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 182 Views
  • 1 replies
  • 0 likes

Solved!! Can't get logged in but password is working on web

I recently got a new computer (Lenovo Thinkpad) and am able to log in just fine using the web platform but not the Spotify application I downloaded to my computer. I keep getting error code 3 and even changed my password and the same thing is still h...

  • Casual Listener
  • I recently got a new computer (Lenovo Thinkpad) and am able  to log in just fine using the web platform but not the Spotify application I downloaded to my computer. I keep getting error code 3 a...
  • Nico
  • Community Legend
  • 437 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 437 Views
  • 3 replies
  • 0 likes

Solved!! PaySafeCard

Bonjour/Bonsoir, Mon anglais étant pas très bon je vais éviter de parler en anglais. Voilà alors j'aimerais changer mon moyen de paiement pour utiliser PaySafeCard, problème, ce moyen de paiement n'est pas affiché, nul part ou alors je suis aveugle. ...

322241 302242
  • Casual Listener
  • Bonjour/Bonsoir,   Mon anglais étant pas très bon je vais éviter de parler en anglais. Voilà alors j'aimerais changer mon moyen de paiement pour utiliser PaySafeCard, problème, ce moyen de pai...
  • osornios
  • Spotify Star
  • 9002 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 9002 Views
  • 5 replies
  • 0 likes

Wrong amount charged

Hi, i signed up last night for the Premium for $0.99 for 3 months. However, i was charged $9.90 for one month. I am a new user. Please help to reinstate to 3 months for $0.99. Thank you.

  • Casual Listener
  • Hi, i signed up last night for the Premium for $0.99 for 3 months. However, i was charged $9.90 for one month. I am a new user. Please help to reinstate to 3 months for $0.99. Thank you.
  • whiteboard180
  • Casual Listener
  • 283 Views
  • 4 replies
  • 0 likes
  • Premium
  • 283 Views
  • 4 replies
  • 0 likes

DOUBLE PAYMENT IN ONE MONTH ON ONE ACCOUNT

I received my bank statement from Feb. Looking through it, I've noticed a first payment was taken on Feb. 2 and Feb. 12th, also, I just have 1 account. Question?? Reading through the comments, I'm not the only person this has happened to. And why is ...

  • Casual Listener
  • I received my bank statement from Feb. Looking through it, I've noticed a first payment was taken on Feb. 2 and Feb. 12th, also, I just have 1 account. Question?? Reading through the comments, I'm no...
  • Maxim
  • Spotify Star
  • 297 Views
  • 3 replies
  • 0 likes
  • Account
  • 297 Views
  • 3 replies
  • 0 likes

Cancelled my payment..

Hii!I cancelled accidentally my payment for this month. How can i cancel the cancelled payment? I would love some help! Gr,Bodile

  • Casual Listener
  • Hii! I cancelled accidentally my payment for this month. How can i cancel the cancelled payment? 🙂   I would love some help!    Gr, Bodile 
  • bodile94
  • Casual Listener
  • 229 Views
  • 2 replies
  • 0 likes
  • Premium
  • 229 Views
  • 2 replies
  • 0 likes

Payment Question

I want to get premium Spotify if I sign up now will it with drawl from my account tonight or will it do it at the end of April?

  • Newbie
  • I want to get premium Spotify if I sign up now will it with drawl from my account tonight or will it do it at the end of April?
  • OviiiOne
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 177 Views
  • 1 replies
  • 0 likes

I can't log onto my account.

I cannot believe a company as big as Spotify is, wanting to be bigger, cannot solve an issue where their customers cannot log in... Moreover, there is no way to get a hold of them directly and get any type of customer service. They are hiding behind ...

  • Gig Goer
  • I cannot believe a company as big as Spotify is, wanting to be bigger, cannot solve an issue where their customers cannot log in... Moreover, there is no way to get a hold of them directly and get an...
  • Samson-91
  • Gig Goer
  • 457 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 457 Views
  • 4 replies
  • 0 likes

Solved!! Activation code,

Hello,Can somebody tell me where I can activate the activation code on Spotify.GreetingsStefan

  • Newbie
  • Hello, Can somebody tell me where I can activate the activation code on Spotify. Greetings Stefan
  • Maxim
  • Spotify Star
  • 42059 Views
  • 1 replies
  • 0 likes
  • Account
  • 42059 Views
  • 1 replies
  • 0 likes

Solved!! Facebook named changed, but not in Spotify!

I changed my Facebook name but Spotify hasn't seen the changes... I refreshed many times but it still hasn't changed yet! Help!

  • Newbie
  • I changed my Facebook name but Spotify hasn't seen the changes... I refreshed many times but it still hasn't changed yet! Help!
  • Maxim
  • Spotify Star
  • 317 Views
  • 1 replies
  • 0 likes
  • Account
  • 317 Views
  • 1 replies
  • 0 likes

My premium subscription appears to be impossible to cancel. HELP PLEASE.

I want to cancel my spotify premium subscription.HOWEVER. When I log in from facebook it says I am on Spotify free.AND There is no option to for me cancel my subscription in the Spotify app.AND, when I go to the App STore/iTunes in the settings on my...

  • Casual Listener
  • I want to cancel my spotify premium subscription. HOWEVER. When I log in from facebook it says I am on Spotify free. AND There is no option to for me cancel my subscription in the Spotify app. A...
  • MaryS
  • Roadie
  • 290 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 290 Views
  • 3 replies
  • 0 likes

Solved!! Being charged $9.99 instead of $4.99

My 3 months for $1 was about to expire so I signed up for the student version of Spotify premium ($4.99) but still got charged $9.99. Under my account info it says I'm subscribed to the $4.99 student discount, so I shouldn't be being charged the full...

  • Casual Listener
  • My 3 months for $1 was about to expire so I signed up for the student version of Spotify premium ($4.99) but still got charged $9.99. Under my account info it says I'm subscribed to the $4.99 student...
  • MaryS
  • Roadie
  • 607 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 607 Views
  • 3 replies
  • 0 likes

Email address already being used

So, I tried to register with my main email account but I received an error that the email address already being used. No problem, I might had registered in the past and forgot about it. I can always reset the old password and reclaim my old account. ...

  • Newbie
  • So, I tried to register with my main email account but I received an error that the email address already being used. No problem, I might had registered in the past and forgot about it. I can always ...
  • Maxim
  • Spotify Star
  • 514 Views
  • 1 replies
  • 0 likes
  • Account
  • 514 Views
  • 1 replies
  • 0 likes

Paying member now in agony with service

Im a paid member, your service doesn't work after my s5 upgrade. No customer service spotify sucks. Prob gonna cancel after 2 years. Shame on Spotify for such horrible service...

  • Newbie
  • Im a paid member, your service doesn't work after my s5 upgrade. No customer service spotify sucks. Prob gonna cancel after 2 years. Shame on Spotify for such horrible service...
  • MaryS
  • Roadie
  • 215 Views
  • 1 replies
  • 0 likes
  • Premium
  • 215 Views
  • 1 replies
  • 0 likes

Somehow I can't use my actual email for Spotify.

My Spotify account is linked with my Facebook, but the email Spotify has on file is incorrect. Therefore, I didnt receive an email that my trial was going to end. I got a new .99 cent premium trial in my actual email and tried to use it, but I still ...

  • Newbie
  • My Spotify account is linked with my Facebook, but the email Spotify has on file is incorrect. Therefore, I didnt receive an email that my trial was going to end. I got a new .99 cent premium trial i...
  • Maxim
  • Spotify Star
  • 341 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 341 Views
  • 2 replies
  • 0 likes

Account Removal

Hello,I have been trying to delete my account today with little success. I sent a message to the customer service contact form three times with no response. It could be my email acting funny. I would like to delete the account because it is linked to...

  • Newbie
  • Hello, I have been trying to delete my account today with little success. I sent a message to the customer service contact form three times with no response. It could be my email acting funny. I wou...
  • Maxim
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • Account
  • 233 Views
  • 1 replies
  • 0 likes

Premium account

I have had premium forever now. I love it and use it daily. I recently upgraded my phone but cant access my playlists or my premium. It just keeps saying to input my card info to get premium. My payments are automatic. I dont want to be cahrged again...

  • Casual Listener
  • I have had premium forever now. I love it and use it daily. I recently upgraded my phone but cant access my playlists or my premium. It just keeps saying to input my card info to get premium. My paym...
  • R40rules
  • Casual Listener
  • 274 Views
  • 2 replies
  • 0 likes
  • Premium
  • 274 Views
  • 2 replies
  • 0 likes

can't get student discount premium membership

I already have Spotify Premium membership, but I would like to take advantage of the U.S. student discount program to reduce my monthly charges by half. Can anyone help me to make this adjustment on my account? Thanks!

  • Casual Listener
  • I already have Spotify Premium membership, but I would like to take advantage of the U.S. student discount program to reduce my monthly charges by half. Can anyone help me to make this adjustment on ...
  • MaryS
  • Roadie
  • 291 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 291 Views
  • 3 replies
  • 0 likes