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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83667 Views

29 replies

0 likes

  • 83667 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

105036 Views

10 replies

3 likes

Account
Login
  • 105036 Views
  • 10 replies
  • 3 likes

Cant seem to get premium in any way

Ive been trying to get the premium account for the last 4 daysIm traveling at the moment in central americaChanged the country in my spotify profileTrying to pay with a credit card i get a msg saying it cant accept payments from this countryUsing my ...

Casual Listener

Ive been trying to get the premium account for the last 4 days Im traveling at the moment in central america Changed the country in my spotify profile Trying to pay with a credit card i get a msg ...

osornios

Spotify Star

365 Views

1 replies

0 likes

Account
Premium
Subscription
  • 365 Views
  • 1 replies
  • 0 likes

Using Vodafone's premium offer when you already have Premium.

This has probably been asked before. I've currently paid for Premium for a year up front, next payment due in Oct 2016. I want to switch to Vodafone's offer of 12 months free Premium and it says I need to cancel my account to do this. Is this just ca...

Casual Listener

This has probably been asked before. I've currently paid for Premium for a year up front, next payment due in Oct 2016. I want to switch to Vodafone's offer of 12 months free Premium and it says I ne...

user-removed

Not applicable

530 Views

3 replies

0 likes

Account
Premium
Subscription
  • 530 Views
  • 3 replies
  • 0 likes

Solved!! canceling of my subscription

HI i wish to cancel my subscription but i was having a wake can i cant canecl my subcription in time before spotify auto bill me again by 1 day. so if i cancel my subcription now will i can get my money back?

Casual Listener

HI i wish to cancel my subscription but i was having a wake can i cant canecl my subcription in time before spotify auto bill me again by 1 day. so if i cancel my subcription now will i can get my mo...

11172638295

Casual Listener

632 Views

2 replies

0 likes

Subscription
  • 632 Views
  • 2 replies
  • 0 likes

Reset password email not being sent

Hi.I'm spotify premium user and I want to reset my password because I forgot it. The username of my spotify account is cyrilbenson47 and the associated email I used there is cyrilbenson47@gmail.com but it keeps on telling me that the email is not ass...

Casual Listener

Hi. I'm spotify premium user and I want to reset my password because I forgot it. The username of my spotify account is cyrilbenson47 and the associated email I used there is cyrilbenson47@gmail.c...

cyrilbenson47

Casual Listener

276 Views

1 replies

0 likes

Account
  • 276 Views
  • 1 replies
  • 0 likes

Never received voucher for chromecast

Hello. I bought 3 months of spotify on February 27th 2016. There was a promotion that said if you bought 3 months of spotify by February 28th you will receive a voucher for a free chromecast in email within a week and I never did. I have receipts for...

Visitor

Hello. I bought 3 months of spotify on February 27th 2016. There was a promotion that said if you bought 3 months of spotify by February 28th you will receive a voucher for a free chromecast in email...

user-removed

Not applicable

360 Views

2 replies

0 likes

  • 360 Views
  • 2 replies
  • 0 likes

Can't Log in on new phone, playlist missing

I replaced my phone and now I can't log in to Spotify. Tried uninstalling, reinstalling, clearing the cache, resetting the password etc. and although it pulls up my account info and cc # for my account, and tells me when my subscription expiires, I c...

Casual Listener

I replaced my phone and now I can't log in to Spotify. Tried uninstalling, reinstalling, clearing the cache, resetting the password etc. and although it pulls up my account info and cc # for my accou...

pvd18

Casual Listener

423 Views

3 replies

0 likes

Account
Login
Premium
  • 423 Views
  • 3 replies
  • 0 likes

Solved!! Offline

So I wanted to know while I have my music made "available offline" does it use my data while playing these songs?

Visitor

So I wanted to know while I have my music made "available offline" does it use my data while playing these songs?

user-removed

Not applicable

456 Views

2 replies

0 likes

Premium
  • 456 Views
  • 2 replies
  • 0 likes

Can't book Premium due to Java Problem

When I'm trying to get the Premium (the 99 Cent offer) the page tells me I need to activate my JavaScript for the booking process. The problem: JavaScript is activated and there is nothing else I can switch on. What to do? Thanks

Newbie

When I'm trying to get the Premium (the 99 Cent offer) the page tells me I need to activate my JavaScript for the booking process. The problem: JavaScript is activated and there is nothing else I can...

user-removed

Not applicable

1114 Views

5 replies

4 likes

Other
Premium
Subscription
  • 1114 Views
  • 5 replies
  • 4 likes

Spotify Gift Card Refund

Hello, I bought a gift card a while ago. On the same day, I refunded it. The Spotify Costumer said I get my Money in 3-5 working days back. I got his reply on the 9th Oct. Now we have almost November and I still didnt got the money on my bank account...

Regular

Hello,   I bought a gift card a while ago. On the same day, I refunded it.   The Spotify Costumer said I get my Money in 3-5 working days back.   I got his reply on the 9th...

teddybarreto

Newbie

1718 Views

14 replies

0 likes

Account
Other
Premium
  • 1718 Views
  • 14 replies
  • 0 likes

Subscription Cancelled

I cancelled my premium subscription and my bank was still charged. Who do i need to contact to get this resolved?

Newbie

I cancelled my premium subscription and my bank was still charged. Who do i need to contact to get this resolved?

osornios

Spotify Star

236 Views

1 replies

0 likes

Subscription
  • 236 Views
  • 1 replies
  • 0 likes

DESCONECTAR DE FACEBOOK

Buenos días,No puedo desconectar mi cuenta Spotify de Facebook. Tengo dos perfiles y me gustaría desconectar de uno y conectar el otro pero no me deja. Es como si estuviera bloqueado solo para uno de los perfiles. Ya he intentado de todo, pero no fun...

Regular

Buenos días, No puedo desconectar mi cuenta Spotify de Facebook. Tengo dos perfiles y me gustaría desconectar de uno y conectar el otro pero no me deja. Es como si estuviera bloqueado solo para un...

osornios

Spotify Star

537 Views

1 replies

0 likes

Account
Login
  • 537 Views
  • 1 replies
  • 0 likes

Unfollow

How can i unfollow everyone fast? Im following 1k people.

Newbie

How can i unfollow everyone fast? Im following 1k people.

osornios

Spotify Star

4644 Views

1 replies

3 likes

Account
Other
Subscription
  • 4644 Views
  • 1 replies
  • 3 likes

HELP !

if I upgrade to premium for 9.99 will I get charged as soon as I upgrade or in a month ?

Newbie

if I upgrade to premium for 9.99 will I get charged as soon as I upgrade or in a month ?

osornios

Spotify Star

479 Views

1 replies

0 likes

Account
Premium
Subscription
  • 479 Views
  • 1 replies
  • 0 likes

No puedo obtener premium

Me hicieron dos cargos a mi tarjeta de credito y sigo siendo free, necesito que me reembolsen o cambien a premium. Mi tarjeta esta en orden. Un cargo fue el 5 de marzo y el otro el 12 de marzo

Casual Listener

Me hicieron dos cargos a mi tarjeta de credito y sigo siendo free, necesito que me reembolsen o cambien a premium. Mi tarjeta esta en orden. Un cargo fue el 5 de marzo y el otro el 12 de marzo

osornios

Spotify Star

721 Views

6 replies

0 likes

Subscription
  • 721 Views
  • 6 replies
  • 0 likes

Playlists won't shuffle correctly

Hi, I am fairly new to the boards but I've had Spotify for about 2 years. I had Spoitfy Free but recently upgraded to Premium about 2 months ago. I primarily use the Spotify iPhone app, but also use desktop. Here is my issue: I have alot of playlists...

Casual Listener

Hi, I am fairly new to the boards but I've had Spotify for about 2 years. I had Spoitfy Free but recently upgraded to Premium about 2 months ago. I primarily use the Spotify iPhone app, but also use ...

blubbo

Roadie

1507 Views

2 replies

2 likes

Other
  • 1507 Views
  • 2 replies
  • 2 likes

Songs on playlist no longer playing

I'm not quite sure how long this issue has been going on because I wasn't checking it, but using the desktop version for windows, I was trying to play certain songs, and they wouldn't play. Then I noticed the preview screen jumping all over the place...

Casual Listener

I'm not quite sure how long this issue has been going on because I wasn't checking it, but using the desktop version for windows, I was trying to play certain songs, and they wouldn't play. Then I no...

Nico

Community Legend

378 Views

1 replies

0 likes

Free
  • 378 Views
  • 1 replies
  • 0 likes

Premium

I pay every month for my Spotify and try to link it with my tablet but says I do not have premium? But I have it on my phone? Why isn't it working on my tablet?

Casual Listener

I pay every month for my Spotify and try to link it with my tablet but says I do not have premium? But I have it on my phone? Why isn't it working on my tablet?

KatesHere

Community Legend

410 Views

3 replies

0 likes

Premium
  • 410 Views
  • 3 replies
  • 0 likes

Solved!! Gifting Spotify Premium to another user

Hey guys, I want to gift another spotify user an 1 month of premium, how can i do that ? If possiblly is there anyway to upgrade them without them knowing ? or if there isn't how can i buy 1 month redeemable premium code. I can't find any local store...

Community Legend

Hey guys, I want to gift another spotify user an 1 month of premium, how can i do that ? If possiblly is there anyway to upgrade them without them knowing ? or if there isn't how can i buy 1 month re...

M0HX

Community Legend

3245 Views

6 replies

0 likes

Account
Premium
Subscription
  • 3245 Views
  • 6 replies
  • 0 likes

Me hicieron cargo a la tarjeta de credito sin obtener premium

Traté de contratar Spotify Premium Familiar para 5 cuentas y al momento de introducir mi tarjeta y darle en continuar, salió un mensaje como "Tu tarjeta está teniendo un mal día, intenta de nuevo"; Pero sí me llegó el cargo a la tarjeta!!! Necesito r...

Newbie

Traté de contratar Spotify Premium Familiar para 5 cuentas y al momento de introducir mi tarjeta y darle en continuar, salió un mensaje como "Tu tarjeta está teniendo un mal día, intenta de nuevo"; P...

OviiiOne

Community Legend

414 Views

1 replies

0 likes

Account
Premium
Subscription
  • 414 Views
  • 1 replies
  • 0 likes

"Can't Play The Current Song" Error - Premiuim

My music randomly stopped playing today and gave me a "Can't Play the Current Song" error, so now it does it for anything I try to play. I tried using the Spotify Web Player and the songs just won't even start on there, so I think it may be an issue ...

Newbie

My music randomly stopped playing today and gave me a "Can't Play the Current Song" error, so now it does it for anything I try to play. I tried using the Spotify Web Player and the songs just won't ...

tkalex

Newbie

477 Views

2 replies

0 likes

Premium
  • 477 Views
  • 2 replies
  • 0 likes