Payment Issues

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Payment Issues

memarks
Newbie

My card was charged 5 times during the time I signed up for the student premium. Help? How do I get my money back?

7 Replies
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Re: Payment Issues

Rock Star 24
Rock Star 24

Hi @memarks and welcome to the Spotify Community!

 

 

This is something Spotify Customer support can help you with. - They are super nice and can investigate this issue.

 

Contact form: http://bit.ly/SpotifyCF

Facebook: http://bit.ly/SpotifyCaresFB

Twitter: http://bit.ly/SpotifyCaresTW

MaximRock Star 24
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Re: Payment Issues

marksme
Casual Listener

How do I contact them? I did the online forum, but I want to talk to someone.


@Maximapple wrote:

Hi @memarks and welcome to the Spotify Community!

 

 

This is something Spotify Customer support can help you with. - They are super nice and can investigate this issue.

 

Contact form: http://bit.ly/SpotifyCF

Facebook: http://bit.ly/SpotifyCaresFB

Twitter: http://bit.ly/SpotifyCaresTW


 

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Re: Payment Issues

Rock Star 24
Rock Star 24

Spotify doesn't offer telephone customer support at all. The online contact form and Social Media Accounts are the only way to get in touch with Spotify Customer Support.

MaximRock Star 24
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Re: Payment Issues

marksme
Casual Listener

Well I have tried multiple times to contact them and I have yet to get any information back. I just would like my money back at this point. I did not even receive the services, they just took my money!

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Re: Payment Issues

Rock Star 24
Rock Star 24

 If you got an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

MaximRock Star 24
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Re: Payment Issues

marksme
Casual Listener

I have not received anything at all. I am not sure what else to do at this point. I guess I will contact my bank and see if they can do anything.

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Re: Payment Issues

Rock Star 24
Rock Star 24

Try using this contact form http://bit.ly/SpotifyCFA - Make sure you're logged out of Spotify while using it. It'll ask for an email address.

MaximRock Star 24
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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