Payment Issues

[memarks]

My card was charged 5 times during the time I signed up for the student premium. Help? How do I get my money back?

[Maxim]

Hi @memarks and welcome to the Spotify Community!

This is something Spotify Customer support can help you with. - They are super nice and can investigate this issue.

Contact form: http://bit.ly/SpotifyCF

Facebook: http://bit.ly/SpotifyCaresFB

Twitter: http://bit.ly/SpotifyCaresTW

[marksme]

How do I contact them? I did the online forum, but I want to talk to someone.

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@Maximapple wrote:

Hi @memarks and welcome to the Spotify Community!

This is something Spotify Customer support can help you with. - They are super nice and can investigate this issue.

Contact form: http://bit.ly/SpotifyCF

Facebook: http://bit.ly/SpotifyCaresFB

Twitter: http://bit.ly/SpotifyCaresTW

---

[Maxim]

Spotify doesn't offer telephone customer support at all. The online contact form and Social Media Accounts are the only way to get in touch with Spotify Customer Support.

[marksme]

Well I have tried multiple times to contact them and I have yet to get any information back. I just would like my money back at this point. I did not even receive the services, they just took my money!

[Maxim]

 If you got an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

[marksme]

I have not received anything at all. I am not sure what else to do at this point. I guess I will contact my bank and see if they can do anything.

[Maxim]

Try using this contact form http://bit.ly/SpotifyCFA - Make sure you're logged out of Spotify while using it. It'll ask for an email address.