Customer Service

[user-removed]

Terrible customer service. Had to call my bank to have them dispute the charge from Spotify since they charged me for premium and then tried to tell me that the charge didn't go through. I've gone almost a week now without a service that I paid to use. Case numbers 02068802, 02072295, 02073276, 02073275 (yes, I had to contact them several times just to have them tell me, "You can pay for the subscription by clicking this link. Don't forget to follow us on Twitter and Facebook for updates". No thanks.

[Peter__]

Is that the only response you have received from them?

I've asked someone to look into this for you.

[Greg]

Hi @user-removed 

It looks like we replied to your last email earlier today, at just after 10am (GMT).

Get back to us on that thread and we'll get things sorted. 

[user-removed]

Yes, they replied, but the issue is still unresolved. All they do is ask me if I have any other usernames or email addresses, which I don't. The account where I have all of my music is the one I access using my Facebook login, which I provided to customer service several times.

[Peter__]

If that account definitely isn't on Premium and from other reports I have seen on the community I do wonder is it possible someone has used your card fraudulently. Unfortunately if that is the case then your bank are probably the best people to deal with it.

[user-removed]

My bank disputed the charge and ended up getting the money back. So Spotify was, after all, charging me for a service I was not able to use. I can't believe that your company can charge someone and not be able to "see it in your records". 

[sandra_1988]

i've canceled my premium account before free trial was ended, but ive been charged for it ! , please could you make a refound , many thanks

[SeanMurphy112]

Hi,

Sorry to interject into the other guys query but im finding it hard to get a direct solution to my problem. I was using the premuim 30 day trail and about half way through it I upgraded to premium and downloaded all of my playlists for use offline. 2 weeks later the trial has just ended and now my account is telling me I dont have premium and ive lost my downloaded playlists, funny because you took my 15 dollars for the premium anyway? This is actually the second time this has happened and its unbelievably annoying. I want this problem fixed as soon as possible as I'll be away from shore on tour for the next 3 months, without wifi. This is absolutly unnacceptable customer service and support. Thanks for robbing me twice...

Seán