Daily mix

[Annefuggel]

Plan

Premium

Country

Norway

Device

Samsung galaxy s8, webplayer

Operating System

Android

My Question or Issue

For some reason I can never play my Daily Mix 1 either from my phone or computer. The other Daily Mix-lists play with no issues. I used to have this problem, and found a way to chat with Spotify Customer service-person. She couldn't resolve the issue, but reset my whole account. That way it has taken a couple of weeks before I had Daily mix' available again. Now that it is, I still can't play it. 

So my question is - does anyone know how to solve this, and also - how do I get in touch with customer service by chat? It is so well hidden I can't find it now...

[Jose_M]

Hello @Annefuggel!

In this case, I’d recommend reaching out to Spotify for more help with this. Just fill out the online contact form to create a ticket with support. If you would prefer not to send an email, you can reach them on twitter at @SpotifyCares, or on Facebook by sending a message to the Spotify Cares Facebook page.

I hope this helps! Have a nice day.