Data lost after ending Premium subscription. How do I get them back?

[SilviaSantos]

• None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Lost data, playlists, favourite songs...all

[Jose_M]

Hello @SilviaSantos!

Thanks for reaching out. I'll be here to help. It sounds like you might’ve accidentally created a second account and signed into that one instead. I'd recommend you try logging in with any other logging details you might own. It might also be worth checking out this Support article for more help finding the login details.

Let me know how it goes!