Device limit trouble. can i delete

[LemonTreex3]

I installated spotify on my old pc. After a big pc issue i had to install a new OS on my pc and installated spotify again. A few days later my pc crashed again, because the mainboard got big problems. My brother gaves me his laptop as long as ism waiting for the new pc and i installated spotify also and i also have spotify on my android phone. I opened spotify on my android yesterday. at the first time it says i reached the limit of 3devices. after that i can start spotify and it closed after 3 seconds without any message. I cant delete/de-synch spotify on my old pc, but even with the old pc all should be ok. 1: old pc. 2: laptop 3: android = 3 devices. I reinstalled spotify on my android over 10 times and delete all datas but i still have thr problem i wont be possible to install spotify at mynew pc and cant synchr. my android. Is it possible to delete all synchronisated devices of my account? if not i cant use spotify in the future and have to cancle my spotify premium account, because i csnt use on new pc and android.

[Sam · Accepted solution]

Hi,

Welcome to the Community. I can clear your devices if you'd like, but you'll lose any offline music you've stored. Would you like me to do so? Hopefully, it'll sort it.

[LemonTreex3]

Hi,

thanks for your answer. It would be nice if you can clear my devices. At the moment i cant even open the Spotify app on my android and the offline music is already lost. Also i want to install spotify on my new pc (which will be here monday or tuesday) so im also not interessed at the offline music on this laptop. i just want to hear music on new pc and on my mobile phone.

Should i do something or have to prepare something for the devices reset? If not, just clear it.

Thank you in advance.

LemonTreex3

[Sam]

I've just cleared those devices for you. I'd also suggest giving the new preview Android app a try, as this has cleared a few bugs up. Just head here: http://www.spotify.com/download/previews/

[LemonTreex3]

Hi,

finally i can listen to my music with my android again 🙂

Thank you very much!!

I also tried the new android app and i like the new design and interface.

Thank you again!

LemonTreex3

[davidgljay]

I just upgraded my iOS and had the same problem. Is there an automated way to remove old devices, or do we need to contact support?

[Peter__]

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@davidgljay wrote:

I just upgraded my iOS and had the same problem. Is there an automated way to remove old devices, or do we need to contact support?

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Hey! Welcome to the community 🙂 

You can request your offline devices to be reset here on the community, just drop a post onto this topic and a member of staff will be able to do that for you. I would suggest you read the first post closely, as all your current offline content will be lost. 

Peter

[nielsenn96]

please help me, i have to many devices now and i cant get any music on my iphone, please help

[Peter__]

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@nielsenn96 wrote:

please help me, i have to many devices now and i cant get any music on my iphone, please help

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Hey! Welcome to the community 🙂 

If you want a device reset if you are having issues, just drop a post saying "Reset please" onto this official topic and a member of the team will be able to do that for you.

Peter

[rokoben]

Same problem, can i have some help clearing my devices?

[Joe]

Please check the post above yours 🙂

[Lexers27]

Somebody is using my spotify account, can you please clear all the devices from my account. I am aware what will happen. Thank you so much.

[Sam]

Done. We'd suggest changing your password too, just in case.

[vmw31895]

Reset please!

[Peter__]

To request an offline device reset, please head over to the official topic here where a member of the Spotify team will be able to help you out. 

I am going to close this topic to try and keep all of the posts in the one place. If you need a reset, go to the link above 🙂 

Peter