Direct debit

[pmoverley]

I pay by direct debit. I had some emails to update my card details which I couldn't do as it was in German & I pay by dd. my Spotify premium has now stopped even though payments are being taken. Help please?!

[atom1989]

Hello.

Please contact customer support.

https://www.spotify.com/about-us/contact/contact-spotify-support/?contact
or Twitter @SpotifyCares

If support replies you to check community for a solution or if you received your case number (#XXXXXXXX), please reply back even if there is "no reply" tag and tell that you still need help. If your inbox is empty please check spam.

Support usually replies within 24-48 hours.