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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

82775 Views

9 replies

2 likes

Account
Login
  • 82775 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

658549 Views

13 replies

4 likes

Account
  • 658549 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

740129 Views

18 replies

29 likes

  • 740129 Views
  • 18 replies
  • 29 likes

NUS discount card not working

I've been trying to get the NUS discount for a few days now and I havent had any luck. I've gone though the NUS spotify discnus disNUS,Premium,Subscriptioncount, Premium, Subscription,ounus discount, Premium, Subscription,nt link, signed in but after...

Casual Listener

I've been trying to get the NUS discount for a few days now and I havent had any luck. I've gone though the NUS spotify discnus disNUS,Premium,Subscriptioncount, Premium, Subscription,ounus discount,...

hughjass

Casual Listener

592 Views

6 replies

0 likes

Premium
Subscription
  • 592 Views
  • 6 replies
  • 0 likes

Spotify quit working

I received an ad asking if I wanted to upgrade my free service to a free trial premium for one week. I kept trying to decline but it would not let me -- the message remained on my iPad screen. I could no longer play music. Then I clicked that I agree...

Newbie

I received an ad asking if I wanted to upgrade my free service to a free trial premium for one week. I kept trying to decline but it would not let me -- the message remained on my iPad screen. I coul...

MattSuda

Spotify Star

212 Views

1 replies

0 likes

Subscription
  • 212 Views
  • 1 replies
  • 0 likes

Can't go back to free

I'm trying to cancel my premium subscirption because I can't pay for it right now, but since the website says it is under construction/being fixed, I can't get to the page to unsubsribe from premium. Help

Casual Listener

I'm trying to cancel my premium subscirption because I can't pay for it right now, but since the website says it is under construction/being fixed, I can't get to the page to unsubsribe from premium....

MattSuda

Spotify Star

682 Views

6 replies

2 likes

Account
  • 682 Views
  • 6 replies
  • 2 likes

Delete account

Hi can you delete my account sam-arsenalboy as i don't want that username thanks

Newbie

Hi can you delete my account sam-arsenalboy as i don't want that username thanks

MattSuda

Spotify Star

218 Views

1 replies

0 likes

Account
  • 218 Views
  • 1 replies
  • 0 likes

Subscription cant be cancelled

My membership is going to run out in 5 days so i want to cancel it before i get charged for the next month as i wont be able to use it, however i cant cancel it as changes are being made to the website. Is there any way to get around this?

Newbie

My membership is going to run out in 5 days so i want to cancel it before i get charged for the next month as i wont be able to use it, however i cant cancel it as changes are being made to the websi...

jean3601

Community Legend

1675 Views

18 replies

2 likes

Account
Free
Other
Premium
Subscription
  • 1675 Views
  • 18 replies
  • 2 likes

Delete account

Hi I'd like to delete this current account as I am using a different one. I'd like to delete this so I can connect the one that I'm currently using to my fb. Thanns

Newbie

Hi I'd like to delete this current account as I am using a different one. I'd like to delete this so I can connect the one that I'm currently using to my fb. Thanns

MattSuda

Spotify Star

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

cancelacion de cuenta no cursada

Hola, cancelé mi cuenta en Spotify hace varios meses (por lo menos 5) y veo que aún me están cobrando!!!! TODOS LOS MESES!!!Trato de ingresar a la pagina y no puedo....esto a mi juicio es una estafa!

Newbie

Hola, cancelé mi cuenta en Spotify hace varios meses (por lo menos 5) y veo que aún me están cobrando!!!! TODOS LOS MESES!!! Trato de ingresar a la pagina y no puedo....esto a mi juicio es una estaf...

MattSuda

Spotify Star

314 Views

1 replies

0 likes

Premium
  • 314 Views
  • 1 replies
  • 0 likes

Solved!! Forgot Email/Username/Password Of Premium Account

I Accidentally subscribed to premium on an unused account that was signed in on my Device while trying to subscribe for my main account.I was charged twice but didn't pay much attention since it was a very small promotion price.I recently unsubscribe...

Newbie

I Accidentally subscribed to premium on an unused account that was signed in on my Device while trying to subscribe for my main account. I was charged twice but didn't pay much attention since it wa...

MattSuda

Spotify Star

964 Views

1 replies

1 likes

Account
  • 964 Views
  • 1 replies
  • 1 likes

Paying for premium but only have access to free account

My son and I share spotify. On Saturday we lost all premium features. Can't log in from phone and desktop app states I'm using free version. What is going on? This has worked smoothly since we started and all of a sudden we have an issue.

Casual Listener

My son and I share spotify. On Saturday we lost all premium features. Can't log in from phone and desktop app states I'm using free version. What is going on? This has worked smoothly since we starte...

petelow

Casual Listener

235 Views

2 replies

0 likes

Premium
Subscription
  • 235 Views
  • 2 replies
  • 0 likes

Charged for premium after cancelled

I did a trial with Spotify for 3 months free for $.99 or $1. Can't quite remember. Either way, I cancelled premium so I wouldn't be charged, and I was charged any way. Who do I need to talk to when Spotify hasn't answered my emails?

Newbie

I did a trial with Spotify for 3 months free for $.99 or $1. Can't quite remember. Either way, I cancelled premium so I wouldn't be charged, and I was charged any way. Who do I need to talk to when S...

MattSuda

Spotify Star

201 Views

1 replies

1 likes

Account
Premium
Security
Subscription
  • 201 Views
  • 1 replies
  • 1 likes

County doesn't match profile

Hi, Logging on to spotify (free account), the system indicates that my country doens't match my profile. I am in The Netherlands, which is also in my profile. ??????? I have a satelite internet connection, which i suspect to cause this indication. An...

Newbie

Hi,   Logging on to spotify (free account), the system indicates that my country doens't match my profile. I am in The Netherlands, which is also in my profile. ???????   I have a satel...

MattSuda

Spotify Star

191 Views

1 replies

0 likes

Account
Login
  • 191 Views
  • 1 replies
  • 0 likes

Won't let me subscribe or update billing

My account stopped working because I had no money on my card so I went to the account settings to try and update my subscription info to a different card. There is no longer any place to do this in the account settings, and when I try to go to the su...

Casual Listener

My account stopped working because I had no money on my card so I went to the account settings to try and update my subscription info to a different card. There is no longer any place to do this in t...

codypattersontx

Casual Listener

526 Views

5 replies

0 likes

Account
Subscription
  • 526 Views
  • 5 replies
  • 0 likes

Moved from Sweden to USA, content disappeared...?

Just moved to the US and all of a sudden a lot of music has disappeared, like most of Lars Winnerbäcks albums. Is this due to my move, or is it a temporary thing? What can I do here?

Casual Listener

Just moved to the US and all of a sudden a lot of music has disappeared, like most of Lars Winnerbäcks albums. Is this due to my move, or is it a temporary thing? What can I do here?

julbingo

Casual Listener

315 Views

3 replies

0 likes

Account
Other
  • 315 Views
  • 3 replies
  • 0 likes

Cancelled Premium subscription, but still being charged

My premium subscription was going to be renewed on the 28th. However, I cancelled it in my account on the 27th and have the email to prove it. Despite this, my credit card was charged 9.99 to renew my subscription on the 28th! How do I contact Spotif...

Casual Listener

My premium subscription was going to be renewed on the 28th.  However, I cancelled it in my account on the 27th and have the email to prove it.  Despite this, my credit card was charged 9.9...

MattSuda

Spotify Star

210 Views

1 replies

0 likes

Account
Premium
Subscription
  • 210 Views
  • 1 replies
  • 0 likes

Half a day gone and still no Premium

Hey guys, seriously, what's going on. Can it really be so difficult to get me my Premium back? To enable payments? I can't even update billing details if I wanted to. It's been half a day now. Companies have been founded and gone bust In the meantime...

Casual Listener

Hey guys, seriously, what's going on. Can it really be so difficult to get me my Premium back? To enable payments? I can't even update billing details if I wanted to. It's been half a day now. Compan...

MattSuda

Spotify Star

288 Views

3 replies

0 likes

Account
Premium
Subscription
  • 288 Views
  • 3 replies
  • 0 likes

A small issue?

I bought my sister 3 months of premium back in December, but she forgot to cancel before she left on her trip to Germany and I got charged $9.99 renewal fee. So basically, I was wondering if that could either be refunded or have premium moved over to...

Newbie

I bought my sister 3 months of premium back in December, but she forgot to cancel before she left on her trip to Germany and I got charged $9.99 renewal fee. So basically, I was wondering if that cou...

Thedev

Community Legend

244 Views

1 replies

0 likes

Account
Other
Subscription
  • 244 Views
  • 1 replies
  • 0 likes

My account is synced to my name when i don't want it to be

Hi, I am in a band called SLOES. We have only just got on Spotify so are having to aquire 250 followers before we can have an official band account. As a result at the moment our profile had no pic. I read that the only way to have a pic was to sync ...

Casual Listener

Hi,   I am in a band called SLOES. We have only just got on Spotify so are having to aquire 250 followers before we can have an official band account. As a result at the moment our profile had...

Thedev

Community Legend

305 Views

1 replies

0 likes

Account
  • 305 Views
  • 1 replies
  • 0 likes

Try To Set New Device Password, but Receive No Email

Hello, I've been trying to set up a device password to help me login at work. Our work uses a pretty intense firewall and I have to sign in via proxy. Worked great for a while, but now I can't even log in. At home, I log in through Facebook, but when...

Casual Listener

Hello,   I've been trying to set up a device password to help me login at work. Our work uses a pretty intense firewall and I have to sign in via proxy. Worked great for a while, but now I can...

maniacalmorgan

Casual Listener

371 Views

2 replies

0 likes

Account
Login
  • 371 Views
  • 2 replies
  • 0 likes

Cancelled account; charged anyway despite an outdated card on record.

Hi, was wondering if anyone could let me know what's going on. Three months ago I signed up to spotify premium with an offer: "Three months for £1". Two or so months in, I cancelled the premium service to make sure I wasn't charged. My bank now recor...

Casual Listener

Hi, was wondering if anyone could let me know what's going on.  Three months ago I signed up to spotify premium with an offer: "Three months for £1". Two or so months in, I cancelled the prem...

Mayuss

Casual Listener

277 Views

2 replies

0 likes

Premium
Subscription
  • 277 Views
  • 2 replies
  • 0 likes

We're sorry, that email is taken but not associated with an active Spotify account?

Hi, When I try to create my spotify account I get a message saying "We're sorry, that email is taken". But when I try to retrieve my password using the Password Reset form, I get "The email address you provided is not associated with an active Spotif...

Newbie

Hi,   When I try to create my spotify account I get a message saying "We're sorry, that email is taken". But when I try to retrieve my password using the Password Reset form, I get "The email ...

jmspaggi23

Newbie

25381 Views

7 replies

7 likes

Account
Login
  • 25381 Views
  • 7 replies
  • 7 likes