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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4994 Views
  • 1 replies
  • 9 likes
  • Security
  • 4994 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • placeboinme
  • Newbie
  • 468354 Views
  • 977 replies
  • 111 likes
  • Account
  • 468354 Views
  • 977 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206595 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206595 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 117937 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 117937 Views
  • 72 replies
  • 12 likes

Solved!! Change Country Settings

HiI'm having some trouble logging into spotify. I live in Denmark, but I went on exchange to Australia for 3 months. On this occation I changed my country to Australia which resulted in me not being able to access spotify, when I returned to Denmark....

  • Newbie
  • Hi I'm having some trouble logging into spotify. I live in Denmark, but I went on exchange to Australia for 3 months. On this occation I changed my country to Australia which resulted in me not bein...
  • kbrooksc
  • Community Legend
  • 375 Views
  • 1 replies
  • 1 likes
  • Account
  • 375 Views
  • 1 replies
  • 1 likes

Ridiculous Email Spam

How do I get Spotify to stop sending me emails? I have unsubscribed through the emails, through my account, even CHANGED MY EMAIL ADDRESS and they continue to spam me. I have screenshots showing that I am not subscribed to any emails, and that I have...

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  • Newbie
  • How do I get Spotify to stop sending me emails? I have unsubscribed through the emails, through my account, even CHANGED MY EMAIL ADDRESS and they continue to spam me. I have screenshots showing that...
  • 752 Views
  • 0 replies
  • 0 likes
  • Account
  • 752 Views
  • 0 replies
  • 0 likes

resetting password error message

When i try to reset my password and i enter my email it says email not found/no account and then when i try again it bring up an error message. i keep geting emails from spotify on this email that im trying to get the password reset. how can i get my...

  • Casual Listener
  • When i try to reset my password and i enter my email it says email not found/no account and then when i try again it bring up an error message. i keep geting emails from spotify on this email that im...
  • TJUlrich19
  • Casual Listener
  • 237 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Login
    Security
  • 237 Views
  • 2 replies
  • 0 likes

Solved!! START DATE

as of the date on which you signed up as a user! I can't find the email of validate...

  • Casual Listener
  • as of the date on which you signed up as a user! I can't find the email of validate...
  • lichpham
  • Newbie
  • 586 Views
  • 6 replies
  • 0 likes
  • 586 Views
  • 6 replies
  • 0 likes

Solved!! Can't change credit card

I have a premium subscription in the US, and when I try to change my credit card on record, I get this infinite loop of subscribe buttons, but am never taken to a screen where I can update my information. Have tried this on Safari, Firefox and Chrome...

  • Casual Listener
  • I have a premium subscription in the US, and when I try to change my credit card on record, I get this infinite loop of subscribe buttons, but am never taken to a screen where I can update my informa...
  • Jonathan8
  • Newbie
  • 727 Views
  • 7 replies
  • 0 likes
  • Premium
  • 727 Views
  • 7 replies
  • 0 likes

Spotify in Romania

Ok i am willing to buy a premium and keep up with this Web service for the next several years. The problem is Spotify is not available in Romania now the big thing is i am using a Proxy, i want to know if this is legal because iwant asap to upgrade m...

  • Newbie
  • Ok i am willing to buy a premium and keep up with this Web service for the next several years. The problem is Spotify is not available in Romania now the big thing is i am using a Proxy, i want to kn...
  • kbrooksc
  • Community Legend
  • 459 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 459 Views
  • 1 replies
  • 0 likes

Spotify Family and Region Issues

Firstly just want to point out I have tried every browser with the link. Anyway my wife changed her account from US to GB via the billing method as stated on the help pages. However she is linked to the Facebook account and when looking at the profil...

  • Newbie
  • Firstly just want to point out I have tried every browser with the link.   Anyway my wife changed her account from US to GB via the billing method as stated on the help pages. However she...
  • kbrooksc
  • Community Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 355 Views
  • 1 replies
  • 0 likes

Transfer

I have my spotify linked up to my old facebook but i want it to be linked to my new facebook. I dont want to lose my playlists or anything. All i wanna do is change the email addresses because the one i use for spotify through facebook doesnt even ex...

  • Newbie
  • I have my spotify linked up to my old facebook but i want it to be linked to my new facebook. I dont want to lose my playlists or anything. All i wanna do is change the email addresses because the on...
  • kbrooksc
  • Community Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • Premium
  • 136 Views
  • 1 replies
  • 0 likes

Heellpppp

I just paid 99 cents for 3 months of premium it took my money out of my account told me that my subscription was good until 9/1/2015...But also says unfortunately there is no support to make this type of change can....Has anyone else had this problem...

  • Newbie
  • I just paid 99 cents for 3 months of premium it took my money out of my account told me that my subscription was good until 9/1/2015...But also says unfortunately there is no support to make this typ...
  • kbrooksc
  • Community Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 141 Views
  • 1 replies
  • 0 likes

Premium trial finished after 1 week

I applied for the 30 days free trial no more than a week ago on the app, and I just got a notification saying my 30 days free has concluded.How do I rectify this?

  • Newbie
  • I applied for the 30 days free trial no more than a week ago on the app, and I just got a notification saying my 30 days free has concluded. How do I rectify this?
  • kbrooksc
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 212 Views
  • 1 replies
  • 0 likes

Solved!! Unable to change country in my profile

Hi,I just came back to France after spending several months in Canada, so I need to change the country in my profile.However, the normal way to change it doesn't work for me (see screenshot). I tried contacting support, but they just sent me the link...

  • Casual Listener
  • Hi, I just came back to France after spending several months in Canada, so I need to change the country in my profile. However, the normal way to change it doesn't work for me (see screenshot)...
  • kbrooksc
  • Community Legend
  • 779 Views
  • 5 replies
  • 0 likes
  • Mac
  • 779 Views
  • 5 replies
  • 0 likes

Facebook duplicated account

Hi everyone! First of all, sorry for my english. My native language is spanish.I have seen some messages similar to mine, but this is a bit different,I had two accounts in spotify:- a facebook account: 4 followers- an user account: 1 follower (with a...

  • Newbie
  • Hi everyone! First of all, sorry for my english. My native language is spanish. I have seen some messages similar to mine, but this is a bit different, I had two accounts in spotify: - a faceb...
  • MattSuda
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
  • 208 Views
  • 1 replies
  • 0 likes

I can't change the country in my account

Hello, in the past I used my spotify account in Belgium (Account was registered using Facebook). This Year I moved to Lithuania.I cannt use my spotify account anymore.When I try to change my account data it is written "You can edit your email address...

  • Newbie
  • Hello, in the past I used my spotify account in Belgium (Account was registered using Facebook). This Year I moved to Lithuania. I cannt use my spotify account anymore. When I try to change my ac...
  • kbrooksc
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • Account
  • 241 Views
  • 1 replies
  • 0 likes

Premium from ps4 still on free

Hi,I paid for the premium subscription on spotify from the ps4, but I am still as free user. I tried everything, logging out and in again, reinstalled spotify in all the platform I am using it, but nothing, on the ps4 it says the I am on premium, but...

  • Casual Listener
  • Hi,I paid for the premium subscription on spotify from the ps4, but I am still as free user. I tried everything, logging out and in again, reinstalled spotify in all the platform I am using it, but n...
  • MattSuda
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 236 Views
  • 1 replies
  • 0 likes

Subscription Issues, Clueless Support

Hi Let me give a bit of background... Several months ago, my NUS premium subscription was randomly cancelled. I tried to resubscibe but it didn't go well... I then got a premium code as a prize - and forgot about my predicament. After that, I couldn'...

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  • Community Legend
  • Hi 🙂 Let me give a bit of background...   Several months ago, my NUS premium subscription was randomly cancelled. I tried to resubscibe but it didn't go well... I then got a premium code...
  • James
  • Spotify
  • 496 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 496 Views
  • 2 replies
  • 0 likes

Customer Support Not Responsive After 2 Weeks - Duplicate Charges

Spotify Case # 03031414Spotify Case # 03015392Spotify Case # 03001225Spotify Case #: 02927555 Would LOVE it if someone at Spotify would respond to any of the 4 cases that I've submitted to try to get my duplicate charges resolved. Same story as other...

  • Casual Listener
  • Spotify Case # 03031414 Spotify Case # 03015392 Spotify Case # 03001225 Spotify Case #: 02927555   Would LOVE it if someone at Spotify would respond to any of the 4 cases that I've submitte...
  • Jordi
  • Community Legend
  • 283 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
    Subscription
  • 283 Views
  • 3 replies
  • 0 likes

Being "charged" after 1 month of the 3 months subscription I bought for $1

Hey there, SO I "bought" 3 month spotirfy for $1 and then I get after 1 month my card declined. Why's this? I thought it was for 3 months?

  • Casual Listener
  • Hey there, SO I "bought" 3 month spotirfy for $1 and then I get after 1 month my card declined. Why's this? I thought it was for 3 months?
  • ahmedopz
  • Casual Listener
  • 753 Views
  • 6 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 753 Views
  • 6 replies
  • 1 likes

Premium deals vs payment

On my account settings it says that I am a premium user but I don't know if i am paying for this or if it is a free trial. I don't have the money to pay for a full premium account so I really need help ASAP! How can I tell if I am paying for this or ...

  • Casual Listener
  • On my account settings it says that I am a premium user but I don't know if i am paying for this or if it is a free trial. I don't have the money to pay for a full premium account so I really need he...
  • DasPeter
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 177 Views
  • 1 replies
  • 0 likes

CUSTOMER SUPPORT HELP

My free trial ended on April 24, in my account i went to click on UPGRADE to upgrade and start paying for premium, and it reads me this message "Unfortunately, there is no support at the moment to make this type of change to your subscription. Contac...

  • Casual Listener
  • My free trial ended on April 24, in my account i went to click on UPGRADE to upgrade and start paying for premium, and it reads me this message "Unfortunately, there is no support at the moment to ma...
  • Nevaehthorn
  • Newbie
  • 403 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 403 Views
  • 5 replies
  • 0 likes

Is someone else using my account?

Random "recently listened to"s keep showing up which I didn't listen to. I log in through Facebook and changed my Facebook password but it's still happening. How do I make it stop?

  • Casual Listener
  • Random "recently listened to"s keep showing up which I didn't listen to. I log in through Facebook and changed my Facebook password but it's still happening. How do I make it stop?
  • JayDP123
  • Casual Listener
  • 193 Views
  • 2 replies
  • 0 likes
  • Account
  • 193 Views
  • 2 replies
  • 0 likes