Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I recently tried to upgrade to Spotify premium, but my payment info was declined. I tried two separate accounts, each of which work with all other places except Spotify.
I upgraded to premium last night on the student discount and it charged me 4 times on my debit card. How do I get them to fix it?
Hello. I was wondering if there's any chance to change your profile name? I am aware that you can not change the username, but that's not the case. I recently linked Facebook with my Spotify account, and upon disconnecting from Facebook (via Preferen...
I am a premium subscriber. I subscribed to Spotify with a Faebook Account. I want to get Sptoify on my smart TV, Squuzebox and my phone, but I need a password to do this. I follow th edirections TO A T and get caught in this never ending cycle. I bel...
Hey my ex has my spotfiy details and is still using it can you please log him out and change my password
Will they charge me every three months for this or when the trial is over? When I cancel the subscription will it cancel the three months I just paid for or will it cancel the subscription that's after the 3 month period?
II just changed my account from premium to family - during that process I noticed, that my account is set to france - but I am in germany? I have been to Paris three weeks ago, maybe it has something to do with that. I am not able to change my countr...
Spotify, First off, I love you, I love your service, it's amazing. However, I've noticed over the past 6 months that it's getting very difficult for me to justify paying for this service when I see the free tier continuing to get all of the innovatio...
I cancelled my account the other day , as I wanted the payment to come around on another day - as I don't have much money in my bank at the moment . I was shocked to see that the payment had still been taken out my bank account .. Don't see why this ...
Premium won't work on my new phone but still works on my old one help but I set the account up with Facebook however I can't remember the password for the email address I set my Facebook up so I now have a new email address Joejas96@mail.com helllpp!...
I heard on the pub that if i go Premium it doesn't used my monthly cell network. How does it work?Sorry for my english i ususlly talk french.Thank you
Hello guys, I need help. I made my spotify account many years ago using my Facebook information. So I always used to log in using my Facebook account information. I never had a Spotify UserID/password. It was always Facebook loging info which I used....
When I first made my account i had it set to US becasue that's where it was, I went to the UK last year for about a month and changed it to UK. When i came back i changed it back to US and it had been working fine, I lived in one state (washington) a...
Hi guys, i register accidentally a wrong email and connect it with my paypal account.Now i can´t log on into the account.I contact Spotify two times, but i only got a standard answer.What can I do now?Can I delet the account? Great regards Robin
Hi Spotify community! Want to start this off by saying I already have a ticket at the spotifysupport but i figured i might give this a shot too. A month back my creditcard expired and i got a new one - Spotify flagged for it and asked me to update my...
Turned off online playing for a night and when I returned to the app when I woke up it said I was using free and would have to resubscribe to premium. This is the second time this has happened to me. I signed in and out and still says I need to re su...
Hi, I'm using Spotify Chile, I want PREMIUM account but unfortunately Spotify does not give me the option to pay with Paypal (strangely the rest of the world if) ... please enable the PayPal option as many of us if we want to improve our bills and we...
HiI want to add family subscriptons to my plan but I have it through Vodafone spoke to them and they said to go through spotify so want to pay for the service my self but don't no how to set it upThanks andy
My premium spotify account has been disabled. please enable it again. i cannot login on spotify anymore. account:
I upgraded to spotify premium and used it for two weeks with no issues. When I went to use it the other day on my iPhone, I was logged out of my account. I tried to log back in and it said my username was invalid. I sent myself an email to reset my p...