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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4046 Views
  • 0 replies
  • 9 likes
  • Security
  • 4046 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 462178 Views
  • 974 replies
  • 110 likes
  • Account
  • 462178 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1204521 Views
  • 119 replies
  • 117 likes
  • Account
  • 1204521 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112523 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112523 Views
  • 72 replies
  • 12 likes

spotify premium

Hi everyone! I just payed for three months of Spotify Premium but I'm not upgrade. I logged out and logged in twice but I'm still not upgrade. What shoul I do?

  • Casual Listener
  • Hi everyone! I just payed for three months of Spotify Premium but I'm not upgrade. I logged out and logged in twice but I'm still not upgrade. What shoul I do?
  • MattSuda
  • Spotify Star
  • 204 Views
  • 2 replies
  • 0 likes
  • Premium
  • 204 Views
  • 2 replies
  • 0 likes

Student discount - Still paying normal price for subscription

Hi there, I have a NUS card which I have been using to get a discount on Spotify. I have been doing this for some time which has been great at £4.99, then all of a sudden it has gone to £9.99, this has come out the last 2 payments, I'm not sure why t...

  • Newbie
  • Hi there,   I have a NUS card which I have been using to get a discount on Spotify. I have been doing this for some time which has been great at £4.99, then all of a sudden it has gone to £9.9...
  • MattSuda
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 184 Views
  • 1 replies
  • 0 likes

Solved!! just paid for premium but it still says i have a free subscription on my phone

i just purchased spotify premium and when im logged in on my laptop it says i have premium but when i go onto the mobile app it still says a have a free subsciption. i have logged in and out multiple times and i have also reinstalled the app a couple...

  • Casual Listener
  • i just purchased spotify premium and when im logged in on my laptop it says i have premium but when i go onto the mobile app it still says a have a free subsciption. i have logged in and out multiple...
  • MattSuda
  • Spotify Star
  • 965 Views
  • 12 replies
  • 0 likes
  • Premium
  • 965 Views
  • 12 replies
  • 0 likes

Is spotify having server issues today?

Logged in, tried to search, keep getting the "Something went wrong" message.

  • Casual Listener
  • Logged in, tried to search, keep getting the "Something went wrong" message.  
  • MattSuda
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • Premium
  • 222 Views
  • 1 replies
  • 0 likes

Premium stoppen, no new subscription possible!?

Hi guys, My premium account stopped working two weeks ago. I thought it would renew itself on a monthly basis? It says it ended on April 28th (in german: "Dein im Voraus gezahltes Premium läuft am 2015-04-28 aus. Schließ ein Abo ab und genieße Musik ...

  • Newbie
  • Hi guys,   My premium account stopped working two weeks ago. I thought it would renew itself on a monthly basis? It says it ended on April 28th (in german: "Dein im Voraus gezahltes Premium lä...
  • MattSuda
  • Spotify Star
  • 443 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 443 Views
  • 2 replies
  • 0 likes

Solved!! money back please

i joined by using a free trial month button, still i was charged, how do i get my money back (i never used spotify this trialmonth because i couldnt download the app to my samsung)

  • Newbie
  • i joined by using a free trial month button, still i was charged, how do i get my money back (i never used spotify this trialmonth because i couldnt download the app to my samsung)
  • MattSuda
  • Spotify Star
  • 650 Views
  • 3 replies
  • 0 likes
  • Account
  • 650 Views
  • 3 replies
  • 0 likes

Solved!! Can't redeem $0.99 offer

Everytime i try to redeem it, it says that I've already used it before, which i havent. Could it be saying this if im using the same card that another account used to get their offer? Thanks for the help!

  • Casual Listener
  • Everytime i try to redeem it, it says that I've already used it before, which i havent. Could it be saying this if im using the same card that another account used to get their offer? Thanks for the ...
  • MattSuda
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 284 Views
  • 1 replies
  • 0 likes

Can't redeem $0.99 offer

I tried to redeem the 3 months for $0.99 offer using my Paypal account but I got sent to an empty page without doing the payment.The empty page's link is https://www.spotify.com/us/purchase/product/premium/?country=US#__billing-paypalWhat's wrong?

  • Regular
  • I tried to redeem the 3 months for $0.99 offer using my Paypal account but I got sent to an empty page without doing the payment. The empty page's link is https://www.spotify.com/us/purchase/pr...
  • MattSuda
  • Spotify Star
  • 369 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Other
  • 369 Views
  • 5 replies
  • 0 likes

0.99$ for 3 Months - Charged, and Never Recieved

Hello,I made an account here seeing as 0.99$ for 3 months was well worth it. In the midsts of making it, I had received the purchase on my credit card, but I had not seen it on my account even after restarting both the website and the browser. I had ...

  • Visitor
  • Hello, I made an account here seeing as 0.99$ for 3 months was well worth it. In the midsts of making it, I had received the purchase on my credit card, but I had not seen it on my account even afte...
  • MattSuda
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 184 Views
  • 1 replies
  • 0 likes

Someone using my account

Hi can you sign me out of all accounts? I have clicked sign out everywhere and it has not worked the same person is controlling my account. Thanks

  • Casual Listener
  • Hi can you sign me out of all accounts? I have clicked sign out everywhere and it has not worked the same person is controlling my account. Thanks
  • MattSuda
  • Spotify Star
  • 220 Views
  • 3 replies
  • 0 likes
  • Security
  • 220 Views
  • 3 replies
  • 0 likes

Can't activate my Spotify card since I bought it in The Netherlands

Hi guys, I have an issue with my spotify card.I've been buying my spotify cards in The Netherlands for about 8 months now (I live in Belgium. just over the Dutch border.) It has been working for me for the past months but when I bought one now it giv...

  • Newbie
  • Hi guys, I have an issue with my spotify card. I've been buying my spotify cards in The Netherlands for about 8 months now (I live in Belgium. just over the Dutch border.) It has been working for ...
  • MattSuda
  • Spotify Star
  • 474 Views
  • 3 replies
  • 0 likes
  • 474 Views
  • 3 replies
  • 0 likes

Can I change the way I login in Spotify with Facebook and receive a username and password?

I have used facebook login option, just to try the free version. When I started to be a Spotify premium user I don't received a username and password. I'd have to continue logging in with my Facebook account and I don't want that way, because I'd hav...

  • Newbie
  • I have used facebook login option, just to try the free version. When I started to be a Spotify premium user I don't received a username and password. I'd have to continue logging in with my Facebook...
  • MattSuda
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • Login
  • 240 Views
  • 1 replies
  • 0 likes

I upgraded to premium for 3 months. Why does my account renew on May 30, 2015 for $9.99?

I upgraded to premium for 3 months for .99 on May 29th 2015. Why does my account renew on May 30, 2015 for $9.99?

  • Newbie
  • I upgraded to premium for 3 months for .99 on May 29th 2015. Why does my account renew on May 30, 2015 for $9.99?
  • MattSuda
  • Spotify Star
  • 223 Views
  • 2 replies
  • 1 likes
  • 223 Views
  • 2 replies
  • 1 likes

Spotify thinks im in Portugal but im in UK

As in topic. Spotify language is OK as I want. But advertisments I recieve are in Portuguese. They were in english two weeks ago, as they should. For addition: Google.com also redirects me to Google.pt (portugal). For no reason. By typing google.com ...

  • Casual Listener
  • As in topic.  Spotify language is OK as I want. But advertisments I recieve are in Portuguese. They were in english two weeks ago, as they should.   For addition: Google.com also redirec...
  • MattSuda
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 226 Views
  • 1 replies
  • 0 likes

I didn't want the premium trial

On my spotify account it says that I have the premium trial and I didn't ask to have it. By any chance can I delete it?Please and Thank you.

  • Newbie
  • On my spotify account it says that I have the premium trial and I didn't ask to have it. By any chance can I delete it? Please and Thank you.
  • MattSuda
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • Free
  • 272 Views
  • 1 replies
  • 0 likes

Premium account turned into a free account

On saturday i sent a mail regarding an issue with my premium account that turned into a free account. Yesterday(sunday) at 13.30 i recieved an answer from spotify support telling me about my problem and how to solve it. In someway, i don't know how b...

  • Casual Listener
  •   On saturday i sent a mail regarding an issue with my premium account that turned into a free account.  Yesterday(sunday) at 13.30 i recieved an answer from spotify support telling me ab...
  • MattSuda
  • Spotify Star
  • 483 Views
  • 6 replies
  • 0 likes
  • Account
  • 483 Views
  • 6 replies
  • 0 likes

Can't Upgrade

Just finished my suscription via Movistar (Spain), but now I'm trying to renew suscription directly with Spotify and I only get the error "This product is not available" What can I do? Now i'm trapped.

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  • Newbie
  • Just finished my suscription via Movistar (Spain), but now I'm trying to renew suscription directly with Spotify and I only get the error "This product is not available"   What can I do? Now i...
  • MattSuda
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 172 Views
  • 1 replies
  • 0 likes

Change Country

So I was studying abroad for 4 months and in order to listen to spotify abroad I had to change my country to Spain but now that I am back in the U.S. I have been locked out of my account and Spotify won't let me change my country back to U.S. I don't...

  • Newbie
  • So I was studying abroad for 4 months and in order to listen to spotify abroad I had to change my country to Spain but now that I am back in the U.S. I have been locked out of my account and Spotify ...
  • MattSuda
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 211 Views
  • 1 replies
  • 0 likes

I've just been charged twice for an account I haven't even got?!

So what's just happened is I went to sign up to spotify premium using the discount student service as it lets you have it for £4.99, and yes I am a student. When I got to the end, it said I had to fill out a code. Whatever the code was, I know I don'...

  • Visitor
  • So what's just happened is I went to sign up to spotify premium using the discount student service as it lets you have it for £4.99, and yes I am a student. When I got to the end, it said I had to fi...
  • MattSuda
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 159 Views
  • 1 replies
  • 0 likes

Inability to Change Country

Hi All, I'm trying to change my country for my sister, and we've been encountering the following problem: the country changing scroll doesn't even show up. When I follow the instructions on the FAQ page, I click edit profile and am then shown this: A...

SpotifyCountryProblem.jpg
  • Casual Listener
  • Hi All,   I'm trying to change my country for my sister, and we've been encountering the following problem: the country changing scroll doesn't even show up.   When I follow the instruc...
  • MattSuda
  • Spotify Star
  • 431 Views
  • 8 replies
  • 1 likes
  • Account
    Free
  • 431 Views
  • 8 replies
  • 1 likes