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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422580 Views
  • 965 replies
  • 108 likes
  • Account
  • 422580 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187198 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187198 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103790 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103790 Views
  • 70 replies
  • 10 likes

Unable to Pay Using Credit Card

Hello, I am trying to sign up for a new account using my credit card, but it keeps saying that my card or bank is having a bad day and to try again. I have called my bank and they have indicated there are no issues and the transaction should have wen...

  • Newbie
  • Hello,   I am trying to sign up for a new account using my credit card, but it keeps saying that my card or bank is having a bad day and to try again. I have called my bank and they have indic...
  • atom1989
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 162 Views
  • 1 replies
  • 0 likes

How to upgrade to premium If I used once the trial?

Hi, I used once the trial on premium and I cancelled my subscription. I want to star paying premium but I just let me through the one month trial and off course says I already took it, and doesn't let me do the upgrade. How Can I do it?

  • Newbie
  • Hi, I used once the trial on premium and I cancelled my subscription. I want to star paying premium but I just let me through the one month trial and off course says I already took it, and doesn't le...
  • atom1989
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 134 Views
  • 1 replies
  • 0 likes

Connecting to Facebook.

Yeah that's right I actually want to connect my Facebook! I had just got a new account and my Facebook is still connected to the old one. Is there a way to change this? Please and thank you ahead of time!!

  • Newbie
  • Yeah that's right I actually want to connect my Facebook! I had just got a new account and my Facebook is still connected to the old one. Is there a way to change this? Please and thank you ahead of ...
  • atom1989
  • Community Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • Account
  • 148 Views
  • 1 replies
  • 0 likes

Abo kündigen funktionierte nicht

Letzten Monat habe ich mir das 1 Monat Premium abo zum ausprobieren geholt. Ich bin mir zu 100% sicher das ich es dann auch wieder gekündigt habe, damit es nicht automatisch verlängert wird und ich etwas bezahlen muss. Anscheinend hat dies jedoch nic...

  • Newbie
  • Letzten Monat habe ich mir das 1 Monat Premium abo zum ausprobieren geholt. Ich bin mir zu 100% sicher das ich es dann auch wieder gekündigt habe, damit es nicht automatisch verlängert wird und ich e...
  • 292 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 292 Views
  • 0 replies
  • 0 likes

deleting an account you have no access to

I deleted the email and deleted the Facebook, (not deactivated) associated with my old spotify account. It's a premium account and i need it cancelled and deleted before it charges me again. I obviously already have another premium account associated...

  • Newbie
  • I deleted the email and deleted the Facebook, (not deactivated) associated with my old spotify account. It's a premium account and i need it cancelled and deleted before it charges me again. I obviou...
  • atom1989
  • Community Legend
  • 130 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
  • 130 Views
  • 1 replies
  • 0 likes

help? - downloading to sdcard

I just joined Spotify Premium, have a Sony Xperia z3. can't download songs to sdcard1. they keep going to interns memory of which I have little to spare. help!

  • Newbie
  • I just joined Spotify Premium, have a Sony Xperia z3. can't download songs to sdcard1. they keep going to interns memory of which I have little to spare. help!
  • atom1989
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • Premium
  • 162 Views
  • 1 replies
  • 0 likes

Changing Billing schedule

I need to change my billing date. Any way to do this besides cancelling my account???

  • Newbie
  • I need to change my billing date. Any way to do this besides cancelling my account???
  • atom1989
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 159 Views
  • 1 replies
  • 0 likes

Subscriptions

Ok so I subscribed initially by paying the 9.99 per month. I couldnt get any of my on-line devices to go to Premium! Not even with removing of the app & reinstalling. I followed every instruction I could find on this subject. NOTHING WORKED!! So then...

  • Casual Listener
  • Ok so I subscribed initially by paying the 9.99 per month. I couldnt get any of my on-line devices to go to Premium! Not even with removing of the app & reinstalling. I followed every instruction...
  • atom1989
  • Community Legend
  • 173 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 173 Views
  • 3 replies
  • 0 likes

Subscription status recurring cancel free

I went to the subscription page but i can't get premium.When i press "Get Premium" i get a message that says :Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer service team who can...

Screenshot
  • Casual Listener
  • I went to the subscription page  but i can't get premium.When i press "Get Premium" i get a message that says : Unfortunately, there is no support at the moment to make this type of change to y...
  • atom1989
  • Community Legend
  • 553 Views
  • 3 replies
  • 1 likes
  • Account
    Subscription
  • 553 Views
  • 3 replies
  • 1 likes

Cancelled account reactivation without permission

I cancelled my premium account for the last two months with confirmation stating that the account was cancelled and it automatically reinstated the account. I have had two payments go out although I cancelled twice. Who do I contact to get a refund? ...

  • Newbie
  • I cancelled my premium account for the last two months with confirmation stating that the account was cancelled and it automatically reinstated the account. I have had two payments go out although I ...
  • atom1989
  • Community Legend
  • 248 Views
  • 1 replies
  • 1 likes
  • Account
  • 248 Views
  • 1 replies
  • 1 likes

premium

Hi I am getting charged with premium and im still receiving free access. I reinstall the app. Logged back in. And nothing is working!

  • Newbie
  • Hi I am getting charged with premium and im still receiving free access. I reinstall the app. Logged back in. And nothing is working!
  • atom1989
  • Community Legend
  • 123 Views
  • 1 replies
  • 0 likes
  • Premium
  • 123 Views
  • 1 replies
  • 0 likes

Made account, bought premium and can't log in.

I made a Spotify account with a made up email(i thought I has that email) i bought premium and before buying premium it asks me to entre my account information so I did and proceeded with the CC info. Then I did the eliminaré cache thing, tried to lo...

  • Casual Listener
  • I made a Spotify account with a made up email(i thought I has that email) i bought premium and before buying premium it asks me to entre my account information so I did and proceeded with the CC info...
  • atom1989
  • Community Legend
  • 183 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 183 Views
  • 4 replies
  • 0 likes

HELP MY SPOTIFY SCREEN is black

PLS contact me re: account am not able to get ANYTHINGHow do I get a hold of the people who take my money?????luciehartley@gmail.com

  • Newbie
  • PLS contact me re: account am not able to get ANYTHING How do I get a hold of the people who take my money????? luciehartley@gmail.com
  • atom1989
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • Premium
  • 164 Views
  • 1 replies
  • 0 likes

I cant subscribe to premium after my previous month subscription expired

i went back to free after my previous month subscription expired. so i tried to subscribe to premium so that i can use my spotify even im offline. unfortunately i am stuck with this message everytime i try to subscribe "There is no support at the mom...

  • Newbie
  • i went back to free after my previous month subscription expired. so i tried to subscribe to premium so that i can use my spotify even im offline. unfortunately i am stuck with this message everytime...
  • atom1989
  • Community Legend
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

stop recurring subscription

Hi guys, I registered a new Email address to register the spotify and I upgrade to the premium. however I forgot the username and Email address, so I cannot log in to cancel subscription. Is there any other way to cancel that?

  • Newbie
  • Hi guys, I registered a new Email address to register the spotify and I upgrade to the premium. however I forgot the username and Email address, so I cannot log in to cancel subscription. Is there an...
  • MichaelJerzak
  • Composer
  • 131 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 131 Views
  • 1 replies
  • 0 likes

Need help-confused about spotify 7 day free trial

Clicked 7 day free trial on spotify app for iPhone. It said it was to expire on the 13/05/15. However, it still says my subscription is premium :s I haven't given any card details or paid for anything so I don't know why it hasn't changed back after ...

  • Casual Listener
  • Clicked 7 day free trial on spotify app for iPhone. It said it was to expire on the 13/05/15. However, it still says my subscription is premium :s I haven't given any card details or paid for anythin...
  • Suzanne090294
  • Casual Listener
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Unauthorized Charge

I just checked my bank account today, and it had a spotify charge of $5.33. I did not buy spotify premium and it's not on my account. I tried to call the number 646-837-5380 but it only asked me to leave me a message. How do I cancel this charge?

  • Casual Listener
  • I just checked my bank account today, and it had a spotify charge of $5.33. I did not buy spotify premium and it's not on my account. I tried to call the number 646-837-5380 but it only asked me to l...
  • HerbieTheCar
  • Casual Listener
  • 263 Views
  • 2 replies
  • 0 likes
  • Premium
  • 263 Views
  • 2 replies
  • 0 likes

Solved!! spotify help needed

I can listen to any song on my console but on my phone I can't it says I need premium also somehow my cousins works on his phone without premium what is going on???

  • Visitor
  • I can listen to any song on my console but on my phone I can't it says I need premium also somehow my cousins works on his phone without premium what is going on???
  • user-removed
  • Not applicable
  • 311 Views
  • 4 replies
  • 0 likes
  • 311 Views
  • 4 replies
  • 0 likes

PLEASE HELP!!!

My premium spotify account has been stolen. I cannot log in anymore as it tells me there is no user name or email associated with my account. I noticed my account was being listened to on a random device and now everything is closed for me. I am disp...

  • Newbie
  • My premium spotify account has been stolen. I cannot log in anymore as it tells me there is no user name or email associated with my account. I noticed my account was being listened to on a random de...
  • atom1989
  • Community Legend
  • 111 Views
  • 1 replies
  • 0 likes
  • Premium
  • 111 Views
  • 1 replies
  • 0 likes