Unable to Pay Using Credit Card

[Guardian4ngel]

Hello,

I am trying to sign up for a new account using my credit card, but it keeps saying that my card or bank is having a bad day and to try again. I have called my bank and they have indicated there are no issues and the transaction should have went through. They even confirmed there were 4 transactions (number of times I clicked Start My Free Trial) and each transaction was successful. Trying another card also gives the same error. Help!

[atom1989]

Hey @Guardian4ngel and welcome. 

I suggest you to contact customer support.

https://www.spotify.com/about-us/contact/contact-spotify-support/?contact
or Twitter @SpotifyCares

If support replies you to check community for a solution or if you received your case number (#XXXXXXXX), please reply back even if there is "no reply" tag and tell that you still need help. If your inbox is empty please check spam.

Support usually replies within 24-48 hours.