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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14879 Views

7 replies

11 likes

Security
  • 14879 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554505 Views

991 replies

116 likes

Account
  • 554505 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131250 Views

74 replies

12 likes

Account
Login
Premium
  • 131250 Views
  • 74 replies
  • 12 likes

60 day free trial

I have just subscribed to the 60 day free trial but my email conformation says 7 days? Feeling disappointed

Newbie

I have just subscribed to the 60 day free trial but my email conformation says 7 days? Feeling disappointed

MattSuda

Spotify Star

272 Views

1 replies

0 likes

Account
Premium
Subscription
  • 272 Views
  • 1 replies
  • 0 likes

Can't log in

When I try to log in my account, a message appers saying that I can't because I already used my 14 days at other country ? Pleeeeease help my to fix that

Newbie

When I try to log in my account, a message appers saying that I can't because I already used my 14 days at other country ? Pleeeeease help my to fix that

241 Views

0 replies

0 likes

Account
Login
  • 241 Views
  • 0 replies
  • 0 likes

Solved!! Still getting advertisements after buying premium

Hello Spotify I just bought spotify premium Im now able to listen offline from my mobile device but I still get advertisements on my computer.

Casual Listener

Hello Spotify   I just bought spotify premium Im now able to listen offline from my mobile device but I still get advertisements on my computer.

stef1978

Newbie

2700 Views

26 replies

0 likes

  • 2700 Views
  • 26 replies
  • 0 likes

Easier way to access a playlist

To access a playlist I created and play a lot, I have to enter this in the search box: spotify:user:childonfire:playlist:1vESRp40NNaTNgls1MJFnc Is there a way to make a permanent link to this in the side bar on the desktop player, so I don't have to ...

Casual Listener

To access a playlist I created and play a lot, I have to enter this in the search box:   spotify:user:childonfire:playlist:1vESRp40NNaTNgls1MJFnc   Is there a way to make a permanent li...

childonfire

Casual Listener

290 Views

2 replies

0 likes

Account
Premium
  • 290 Views
  • 2 replies
  • 0 likes

Payment failed

Hi, my payment failed to Spotify as i had to cancel my card due to damage and forgot to update my details on my Spotify account. I've updated it now but when will I be able to use spotify again???

Newbie

Hi, my payment failed to Spotify as i had to cancel my card due to damage and forgot to update my details on my Spotify account. I've updated it now but when will I be able to use spotify again???

266 Views

0 replies

0 likes

Account
Premium
Subscription
  • 266 Views
  • 0 replies
  • 0 likes

Solved!! 60 Day Free Trial? Hardly...

"Hi , Can we tempt you back with 2 free months of Premium? This is our best offer ever and it’s on for a limited time. But don’t wait too long, you’ll need to redeem by Sunday, November 3rd*." Click the link, pop in my info... "We're sorry, you've be...

Regular

"Hi ,  Can we tempt you back with 2 free months of Premium? This is our best offer ever and it’s on for a limited time.  But don’t wait too long, you’ll need to redeem by Sunday, November ...

Entiro

Casual Listener

3055 Views

24 replies

0 likes

Free
Premium
  • 3055 Views
  • 24 replies
  • 0 likes

BIG PROBLEM WITH IPHONE

Hey guys! I've got a very big problem with my sopitfy on my iphone.I made the upgrade from the free versio to the premium version and it lasted 3 days! I tried to remove and redownload the app but it didn't work! I payed two months ago and I'm still ...

Newbie

Hey guys! I've got a very big problem with my sopitfy on my iphone. I made the upgrade from the free versio to the premium version and it lasted 3 days! I tried to remove and redownload the app but ...

196 Views

0 replies

0 likes

Premium
Security
Unlimited
  • 196 Views
  • 0 replies
  • 0 likes

Launch it in India

Spotify is not available in my country , And i m unable to get my location songs also the payment not get easier from here. I hope here in my country it is a right or profitable market for you. Kindly launch it soon i m still waiting, thanks.

Casual Listener

Spotify is not available in my country , And i m unable to get my location songs also the payment not get easier from here. I hope here in my country it is a right or profitable market for you. Kindl...

322 Views

0 replies

1 likes

  • 322 Views
  • 0 replies
  • 1 likes

Solved!! Not receiving songs in to inbox

My friend sent to me song but I didn't receive it also I sent to her song she didn't receive it. Any ideas? Thank you.

Casual Listener

My friend sent to me song but I didn't receive it also I sent to her song she didn't receive it. Any ideas? Thank you.

Toño

Regular

3546 Views

46 replies

1 likes

  • 3546 Views
  • 46 replies
  • 1 likes

Not Receiving Notifications/Inbox Messages

I can receive notifications in my inbox on Facebook but nothing on Spotify. I've tried everything I can think of. I've tried reinstalling, changeng settings on Facebook, changeng setting on spotify and nothing.... Any help would be greatly appreciate...

Newbie

I can receive notifications in my inbox on Facebook but nothing on Spotify. I've tried everything I can think of. I've tried reinstalling, changeng settings on Facebook, changeng setting on spotify a...

Toño

Regular

1173 Views

3 replies

0 likes

  • 1173 Views
  • 3 replies
  • 0 likes

Solved!! Dad can't get 1$ discount even though he has never had premium.

A few months ago my dad created a brand new spotify account, and has never taken the free trial of premium or bought spotify premium on that account since then. Today he attempted to buy premium on his account to take advantage of the 1$ for 3 months...

Newbie

A few months ago my dad created a brand new spotify account, and has never taken the free trial of premium or bought spotify premium on that account since then. Today he attempted to buy premium on h...

MattSuda

Spotify Star

297 Views

1 replies

0 likes

Account
Premium
Subscription
  • 297 Views
  • 1 replies
  • 0 likes

I need to delete my Spotify account now.

I'm deleting my Facebook so I'm starting over. Side question, can you get the free trial using the same email?

Newbie

I'm deleting my Facebook so I'm starting over. Side question, can you get the free trial using the same email?

MattSuda

Spotify Star

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

Login Troubles

I created my acount on PS4 using my email account. This works fine. However I try setting up Spotify on my iphone or PC it keeps on telling me my ID or password is wrong. I know it is right. I have changed my password three times and it still won't l...

Newbie

I created my acount on PS4 using my email account. This works fine. However I try setting up Spotify on my iphone or PC it keeps on telling me my ID or password is wrong. I know it is right. I have c...

MattSuda

Spotify Star

318 Views

1 replies

0 likes

Account
Login
  • 318 Views
  • 1 replies
  • 0 likes

playlist

On my iPhone 6 it won't allow me to select a song from my playlist, I am having to press shuffle and Listen to each song, why is this?

Casual Listener

On my iPhone 6 it won't allow me to select a song from my playlist, I am having to press shuffle and Listen to each song, why is this?

MattSuda

Spotify Star

408 Views

5 replies

0 likes

  • 408 Views
  • 5 replies
  • 0 likes

Country

I am unable to change country. Bovk is gray and I am unable to click on it. I am unable to change payment info because there is no button to click to update on this page. Unable to see current payment info. I want to change my country to USA. Please ...

Casual Listener

I am unable to change country. Bovk is gray and I am unable to click on it. I am unable to change payment info because there is no button to click to update on this page. Unable to see current paymen...

MattSuda

Spotify Star

520 Views

2 replies

0 likes

Mac
  • 520 Views
  • 2 replies
  • 0 likes

Is there any way i can change my payment date?

is there anyway to change the payment date as my Payment comes out a day before i get paid.

Newbie

is there anyway to change the payment date as my Payment comes out a day before i get paid.

Comrade_Stalin

Casual Listener

13984 Views

6 replies

3 likes

  • 13984 Views
  • 6 replies
  • 3 likes

Not able to fill out contact form

I am trying to delete my free account. In order to do this, I have seen that you need to fill out a contact form. I try to do this and get a message saying that my facebook email isn't valid and therefore I can't fill out a contact form. It keeps tel...

Casual Listener

I am trying to delete my free account. In order to do this, I have seen that you need to fill out a contact form. I try to do this and get a message saying that my facebook email isn't valid and ther...

MattSuda

Spotify Star

949 Views

5 replies

0 likes

Account
Free
  • 949 Views
  • 5 replies
  • 0 likes

Been wrongly charged

I have been charged on my phone bill for £9.99 but i haven't used Spotify. Vodafone are able to refund me for two months but not the month. I want a full refund Asap. Looks like this has been happening to others and i will be contacting watch dog. Pl...

Newbie

I have been charged on my phone bill for £9.99 but i haven't used Spotify. Vodafone are able to refund me for two months but not the month. I want a full refund Asap. Looks like this has been happeni...

MattSuda

Spotify Star

228 Views

1 replies

0 likes

Account
  • 228 Views
  • 1 replies
  • 0 likes

Unable to login through app on iPhone 6

I've been trying to cancel my free trial for the last few hours with no success! I'm not sure I've even registered properly for it? Now for some reason when I try log in through my it doesn't recognise my username or password. Pleas help???!!

Casual Listener

I've been trying to cancel my free trial for the last few hours with no success! I'm not sure I've even registered properly for it? Now for some reason when I try log in through my it doesn't recogni...

MattSuda

Spotify Star

361 Views

3 replies

0 likes

Account
Login
Other
Subscription
  • 361 Views
  • 3 replies
  • 0 likes