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Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80453 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
654009 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
734483 Views
18 replies
29 likes
I Accidentally subscribed to premium on an unused account that was signed in on my Device while trying to subscribe for my main account.I was charged twice but didn't pay much attention since it was a very small promotion price.I recently unsubscribe...
I Accidentally subscribed to premium on an unused account that was signed in on my Device while trying to subscribe for my main account. I was charged twice but didn't pay much attention since it wa...
Spotify Star
964 Views
1 replies
1 likes
My son and I share spotify. On Saturday we lost all premium features. Can't log in from phone and desktop app states I'm using free version. What is going on? This has worked smoothly since we started and all of a sudden we have an issue.
My son and I share spotify. On Saturday we lost all premium features. Can't log in from phone and desktop app states I'm using free version. What is going on? This has worked smoothly since we starte...
Casual Listener
229 Views
2 replies
0 likes
I did a trial with Spotify for 3 months free for $.99 or $1. Can't quite remember. Either way, I cancelled premium so I wouldn't be charged, and I was charged any way. Who do I need to talk to when Spotify hasn't answered my emails?
I did a trial with Spotify for 3 months free for $.99 or $1. Can't quite remember. Either way, I cancelled premium so I wouldn't be charged, and I was charged any way. Who do I need to talk to when S...
Spotify Star
198 Views
1 replies
1 likes
Hi, Logging on to spotify (free account), the system indicates that my country doens't match my profile. I am in The Netherlands, which is also in my profile. ??????? I have a satelite internet connection, which i suspect to cause this indication. An...
Hi, Logging on to spotify (free account), the system indicates that my country doens't match my profile. I am in The Netherlands, which is also in my profile. ??????? I have a satel...
Spotify Star
189 Views
1 replies
0 likes
My account stopped working because I had no money on my card so I went to the account settings to try and update my subscription info to a different card. There is no longer any place to do this in the account settings, and when I try to go to the su...
My account stopped working because I had no money on my card so I went to the account settings to try and update my subscription info to a different card. There is no longer any place to do this in t...
Casual Listener
526 Views
5 replies
0 likes
Just moved to the US and all of a sudden a lot of music has disappeared, like most of Lars Winnerbäcks albums. Is this due to my move, or is it a temporary thing? What can I do here?
Just moved to the US and all of a sudden a lot of music has disappeared, like most of Lars Winnerbäcks albums. Is this due to my move, or is it a temporary thing? What can I do here?
Casual Listener
312 Views
3 replies
0 likes
My premium subscription was going to be renewed on the 28th. However, I cancelled it in my account on the 27th and have the email to prove it. Despite this, my credit card was charged 9.99 to renew my subscription on the 28th! How do I contact Spotif...
My premium subscription was going to be renewed on the 28th. However, I cancelled it in my account on the 27th and have the email to prove it. Despite this, my credit card was charged 9.9...
Spotify Star
205 Views
1 replies
0 likes
Hey guys, seriously, what's going on. Can it really be so difficult to get me my Premium back? To enable payments? I can't even update billing details if I wanted to. It's been half a day now. Companies have been founded and gone bust In the meantime...
Hey guys, seriously, what's going on. Can it really be so difficult to get me my Premium back? To enable payments? I can't even update billing details if I wanted to. It's been half a day now. Compan...
Spotify Star
283 Views
3 replies
0 likes
I bought my sister 3 months of premium back in December, but she forgot to cancel before she left on her trip to Germany and I got charged $9.99 renewal fee. So basically, I was wondering if that could either be refunded or have premium moved over to...
I bought my sister 3 months of premium back in December, but she forgot to cancel before she left on her trip to Germany and I got charged $9.99 renewal fee. So basically, I was wondering if that cou...
Community Legend
240 Views
1 replies
0 likes
Hi, I am in a band called SLOES. We have only just got on Spotify so are having to aquire 250 followers before we can have an official band account. As a result at the moment our profile had no pic. I read that the only way to have a pic was to sync ...
Hi, I am in a band called SLOES. We have only just got on Spotify so are having to aquire 250 followers before we can have an official band account. As a result at the moment our profile had...
Community Legend
302 Views
1 replies
0 likes
Hello, I've been trying to set up a device password to help me login at work. Our work uses a pretty intense firewall and I have to sign in via proxy. Worked great for a while, but now I can't even log in. At home, I log in through Facebook, but when...
Hello, I've been trying to set up a device password to help me login at work. Our work uses a pretty intense firewall and I have to sign in via proxy. Worked great for a while, but now I can...
Casual Listener
370 Views
2 replies
0 likes
Hi, was wondering if anyone could let me know what's going on. Three months ago I signed up to spotify premium with an offer: "Three months for £1". Two or so months in, I cancelled the premium service to make sure I wasn't charged. My bank now recor...
Hi, was wondering if anyone could let me know what's going on. Three months ago I signed up to spotify premium with an offer: "Three months for £1". Two or so months in, I cancelled the prem...
Casual Listener
275 Views
2 replies
0 likes
Hi, When I try to create my spotify account I get a message saying "We're sorry, that email is taken". But when I try to retrieve my password using the Password Reset form, I get "The email address you provided is not associated with an active Spotif...
Hi, When I try to create my spotify account I get a message saying "We're sorry, that email is taken". But when I try to retrieve my password using the Password Reset form, I get "The email ...
Newbie
25363 Views
7 replies
7 likes
For the past 3 months I had premium from the deal going on around Christmas time, 3 months for $9.99. It expired on the 28th, so I cancelled my subscription on the 27th so I wouldn't get charged. I still wanted premium, but had to unsubscribe in orde...
For the past 3 months I had premium from the deal going on around Christmas time, 3 months for $9.99. It expired on the 28th, so I cancelled my subscription on the 27th so I wouldn't get charged. I s...
Spotify Star
502 Views
1 replies
0 likes
My Spotify is showing that I have 5 notifications but when I click on it, it won't show me what they are. Does anybody have an idea of how to fix this?
My Spotify is showing that I have 5 notifications but when I click on it, it won't show me what they are. Does anybody have an idea of how to fix this?
Spotify Star
284 Views
1 replies
0 likes
Have a premium account but when I upgrade to family nothing happens? It takes me to my profile but i'm unable to add anyone - please help it's driving me mad!
Have a premium account but when I upgrade to family nothing happens? It takes me to my profile but i'm unable to add anyone - please help it's driving me mad!
Spotify Star
190 Views
1 replies
0 likes
I signed up through Playstation Music but I accidentily linked the wrong facebook account. My spotify username is 12182441384 I have read that support must unlink the account. I have disconnected it from the Facebook side. Can you help me? Thanks,Jay
I signed up through Playstation Music but I accidentily linked the wrong facebook account. My spotify username is 12182441384 I have read that support must unlink the acc...
Newbie
438 Views
3 replies
0 likes
I see that they say the problem is fixed. My account on my Mac and Iphone 6 is still showing FREE. I deleted and reinstalled spotify and this did not work. I pay for the family plan. Thank you, Tori
I see that they say the problem is fixed. My account on my Mac and Iphone 6 is still showing FREE. I deleted and reinstalled spotify and this did not work. I pay for the family plan. ...
Casual Listener
3850 Views
17 replies
9 likes
Hi. So I was trying premium for 7 days but I decided to add my credit card for that 1.5 USD offer for 3 months...but now it keeps telling me to upgrade or suscribe. What will happen now? Has a charge been done to my credit card? Or will it be made wh...
Hi. So I was trying premium for 7 days but I decided to add my credit card for that 1.5 USD offer for 3 months...but now it keeps telling me to upgrade or suscribe. What will happen now? Has a charge...
Spotify Star
185 Views
1 replies
0 likes
