Plan - Premium (was Hulu + Premium)
Country - USA
My Question or Issue
I have been a longtime member. I converted my Premium membership to the Hulu + Premium. I wanted to watch this movie that required a Hulu add-on, so I needed to convert my Hulu subscription to one from Hulu to do any add-ons. I did so and cancelled my Hulu + Spotify membership, quickly realized the movie was the wrong movie and went to go back to my Spotify sourced Hulu and was unable. I chatted with someone who basically said, "Check out the community page for when that subscription comes back!" Are you kidding? I am a working adult, you want me to check this chat page every day for some arbitrary amount of time until that bundle comes back? How is that honestly even a solution to my problem? I'm offended this was even offered, email me maybe but... "Come check this chat site from time to time and hope you catch the announcement" .... .... ....
Also, if cancelling that membership cannot be undone, it needs to be made more apparent and more obvious that the aforementioned plan is no longer available before cancelling. A warning saying, "This action cannot be undone," or "This subscription is no longer available..." I don't know. I'm just mad and I felt like the customer service agent was very unhelpful.