Downloaded songs disappearing

[AnaBanana1]

Hello!

I have dowloaded songs into my SD card and all of them disappeared this morning. What is wrong? I have been paying premium purposely for this so i can play my music playlist everywhere i go OFFLINE.  Now this is no longer serving my needs. Please help.

[SergioDavid]

Hey @AnaBanana1, welcome to the Community!

How long has this been going on for? What device, operating system, and Spotify version are you using? 

Also, do you have any cache clearing apps installed on your device? If so, disabling it could help with this.

Let us know how it goes.

[AnaBanana1]

This has been going on for 2 weeks now.
Device Name: Samsung Galaxy S5 Neo
OS: Android 5.1.1 upgraded to 7.0 (Lollipop)Spotify Version: 8.4.49.462

No cache clearing app installed.