Duplicate Account Issue?

[mrliviusj]

I'm having too many troubles trying to change my password. First, I keep getting knocked out of my own account because it is being used elsewhere, which is aggravating enough. Second, when I go to prevent this by changing my password, I cannot because it says "Another account is already registered with this email address." I've deleted the app on Facebook. Someone. Please. Help. 

[Josh]

Hello @mrliviusj, welcome to the community!

Was the account created using Facebook?

[Peter__]

The email address error is definitely a sign of a duplicate account, Spotify support will need to lend a hand to remove that duplicate for you before you can change your password. I would suggest that you get in touch with them directly so they can assist you further with this. There are several ways to get in touch!

If you have Twitter, following and dropping a Tweet to @SpotifyCares (English), @SpotifyAyuda (Spanish) or @SpotifyAjuda (Portuguese) is often the fastest way to get a reply and they can deal with the majority of issues excluding payment/billing issues.

Alternatively, you can email them (in any language) using the online contact form. There is also a special contact form if you can't remember your login details or the email address on your account is incorrect. The contact form support team should be able to handle absolutely any issue you are having!

When getting in touch via the contact forms, if you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the support agents will get back to you as soon as possible.