E-card not arrived, wrong account subscription

[danielons]

Hi, I've just bought an e-card for 3 months Spotify premium to give as a present, The person didn't receive the email with the code and I accidentally activated it on my account, is it possible to disable it from my account and give it to the right person?

tnx 

[Peter__]

Hey! Welcome to the community 🙂

You will need to get in touch with the lovely customer services team directly using the online contact form and they will be able to help you out in getting it sorted! Hopefully shouldn't be an issue 🙂

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

[danielons]

very kind of you,

I'll try

[Sam]

danielons - I can see your case has come through. You should hear back shortly.

[danielons]

tnx

but nobody has asked me more precise information on the case yet, username of the person to whom I would have sent the e-card for example, etc...

is that normal?

[Sam]

Don't worry, we'll ask for all the relevant info when we get back to you. We'll get it sorted 🙂

[jacopopesce]

Hi guys...

I got the same problem...

I hope will be solved...

J

[Adam]

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@jacopopesce wrote:

Hi guys...

I got the same problem... 

J

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You'll get a response from one of our support team soon. Sit tight.