ERR_TOO_MANY_REDIRECTS & Cant login with facebook, error 3.

[zSn0w]

Cannot log to my account on desktop /mobile/web client

when i try to log in spotify site to see my account i get ERR_TOO_MANY_REDIRECTS

when i try to log in using facebook i have this error - "ERROR: 3"

when i try to reset my password i have this error - "The username or email you provided is not associated with an active Spotify account."

[IsoLight]

same problem 😞

[zSn0w]

😞

[user-removed]

I searched Google for a while and looks like you can try to fix this issue by deleting your browser cookies and cache, you can do that with a CCleaner which is free software.

If this doesn't help let me know.

PS: I also faced this problem and I solved it by reinstalling Spotify Desktop App, first I uninstalled it and then I restarted my computer and then reinstalled and problem disappeared.

You can uninstall Spotify by following this tutorial below.

https://support.spotify.com/uk/using_spotify/troubleshooting2/reinstallation-of-spotify/

[zSn0w]

I've tried with 5 different browsers. nothing changes.

[user-removed]

Did you clean your cache and cookies before you tested those 5 browsers? You can also try to disable your antivirus temporarily and reset your router back to factory settings. Also make sure you don't have any added lines in your Hosts file.

[zSn0w]

nothing changes. I've tried to log in in others computers and android phones.

[IsoLight]

i try that too, but it doesn't work 😞

[user-removed]

Looks like you are not the only one with this issue, check below.

(Actual thread is older but it has 3 more new message in page 3)

https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/This-webpage-has-a-redirect-loop/td...

(Another old thread but it also has 1 more new post)

https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Redirect-Loop-Error/m-p/1179013#M16...

I contacted a Rock Star who can contact Spotify Staff so they can figure out what is causing this issue.

[zSn0w]

Okay, I'll wait for an answer

[Bittencourt]

Have you guys tried using not the email, but just the username?

Instead of username@gmail.com, just type in username.

 (Note, this is for the app, not the browser)

[zSn0w]

I've tried, same thing. error 3; http://i.imgur.com/jqoBFfC.png

[zSn0w]

up

[Bittencourt]

Ok @zSn0w,

I recommend you use the contact form 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Let me know if it works!

[zSn0w]

I've do it too, nobody help me.

[user-removed]

Did you check your Spam/Junk folder? You have to also reply back to that email you received from Spotify even if it's from a No-Repli email address.

[zSn0w]

yes. I've checked.

[zSn0w]

up

[user-removed]

I suggest you to create a new email address and then use the contact form below.

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

The contact form above is a Anonymous contact form which means that you add your newly created email address there, remember to clear your browser cache before filling up this Anonymous contact form.

Make sure to include as much information as possible about the account.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply email address) and one of the customer services agents will get back to you as soon as possible. Give it 24 to 48hrs, also make sure you're checking your Spam folder because sometimes emails might end up there.

[zSn0w]

and my playlists? songs saved? ¬¬