Error Code 3 - Support Needed

[roseraven86]

I am actually writing this on my wife's free account since my paid account won't let me log in no matter what we try..online, on the desktop app, or on the iphone app.  Talk about frustrating!

So this morning Spotify decided, on its own, to log me out of my Mac and iPhone simultaneously.  I entered my username and password (which I know to be correct), and it tells me they are incorrect and I can't log in.  Tonight I get home and try on my computer again, same username and password that I tried this morning.  This time it logs me in but in the lower left hand corner (where the album cover shows up) it says "offline" in blue and about 30 seconds later logs me out again and puts me on a page saying my username and password are incorrect with an "error code: 3"?  I have tried logging in first with my email and next with my username...no dice.  I can't even log in on the website.  

I have already read all of the other posts on this topic and nothing suggested has worked for me.  Considering I have paid for this service I am hoping Spotify will reply with a solution quickly.  If anyone else has any thoughts, please let me know.

[Katerina]

Hey there @roseraven86,

Thanks for posting and welcome to the community!

First, we'd recommend resetting your password by following the steps below:

1. Go to password reset.
2. Enter the email address associated with your Spotify account and click SEND.
3. Go to your email inbox and find an email from us with the subject “Reset your password”.
   Tip: If you don’t see it, check your junk/spam folders or any other filtered folders (e.g. If you use Gmail, it might be in the Social or Promotions tabs)
4. Click the Reset password link in the email. A new web page will open.
5. Type your new password in both fields and click SEND.
6. Go back to the app and log in with the email address you used to reset your password and the new password.

If you're still having troubles or see any error messages when resetting your password, let us know and we'll be happy to take a further look. It'd be also helpful if you could send us a screenshot of any error message you see. Just make sure that any private or sensitive info is removed.

Let us know how you get on 🙂