Error Code: 410

[user-removed]

Hello,

As of yesterday I can't log in to my Spotify account using my Spotify account details.

The interface appears but I get a 410 error code forcing me in offline mode, also saying that my username or password is wrong. 

I've tried to reset the password, but I'm not getting the mail, maybe I've been hacked?

[user-removed]

Hey Peter

I did as you said to contact the customer services team but I've not recieved any replicies from them. Its been two weeks since I wrote them a mail and I would like to get this sorted out.

Update: I tried to change the password on my account (on my first tries I wrote my actual e-mail instead of my account login). It says that a mail have been sent to my email but I havent recieved anything from you. Could it be that the person changed the email on the account?

[Peter__]

That is possible, did you not even get an automated email reply when you got in touch? 

Peter

[user-removed]

Yepp, I recieved a mail that said that they recieved a mail from me but I still havent got any replies or updates since then.

Edit: Do you mean the support or the password change?

[Peter__]

Support 😉 

Can you post your case number here and I will see if I can get someone to chase it up for you? 

Peter

[user-removed]

Hmm I dont know if I found the right numbers but: 00653547

Or maybe it is   ref:_00DD0pxIW._500D0ObjDe:ref

[Peter__]

Those will do, its the first one 😄

I have escalated that for someone to look into for you. 

Peter

[user-removed]

Nice, thanks man!

How long do you think it will take?

[Peter__]

Its hard to say, I would say if not tonight (UK time) then definitely tomorrow - in fact I will plague someone tomorrow to look into it for you 😉 

Peter

[user-removed]

Fair enough, would be a great way to start the weekend 🙂

[meahtenoha]

Hey Axelsson92 - Apologies for the delay. You should have an email in your inbox shortly 🙂

[user-removed]

I have been getting an Error 410 for about a week.  I have submitted the Contact Form 2x, but have not gotten a response.  I have been completely unable to access my account.  Can someone please help me get this resolved?  (tlmichaud)

[Peter__]

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@user-removed wrote:

I have been getting an Error 410 for about a week.  I have submitted the Contact Form 2x, but have not gotten a response.  I have been completely unable to access my account.  Can someone please help me get this resolved?  (tlmichaud)

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Hey! Welcome to the community 🙂 

Do you have a case number from when you got in touch I can escalate to the community team? 

Its in the first automated email reply you get when you get in touch. 

Peter

[TomLawrence]

I'm also getting this error, and I've tried logging in with 2 different accounts.

[meahtenoha]

Hey TomLawrence - Your account looks healthy on this end. Are you signing in with your username?

[mantuss]

I get the error code 410! I logg in with my username "mantuss" i have the premium account and spotify is not working on my mobile either.  When i try to reset my password it say that its conected to facebook. But its not. My usernamn account "mantuss" has 1 password and my facebook account "[Snip-Email-SuperUser]" has another. The problem is the they both have the same e-mail adress. What to do?

[Peter__]

Hey! 🙂 

Just going to edit your email address out of your post, best to keep those details private. 

Have you tried entering your username rather than your email address on the password reset page? 

Peter

[mantuss]

Thanks Peter! Yes i have tried to enter my usernamn insteed of my e-mail 2-3 times and i have not got any mail about PW reset. I have looked in the junk mail. 

[Peter__]

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@mantuss wrote:

Thanks Peter! Yes i have tried to enter my usernamn insteed of my e-mail 2-3 times and i have not got any mail about PW reset. I have looked in the junk mail. 

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Hey again 🙂 

Sorry its so much hassle! I you email into the Spotify team directly using this form they will be able to assist you recovering your account manually. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

[user-removed]

I have two case codes: 

Spotify Case # 00669815 Spotify Case # 00684444

Neither have gotten a response yet.  I was just billed for another month even though I do not have access.

[user-removed]

Can SOMEONE please help me with this?  This "support" for a paid service is a joke.  4 emails to support, 2 postings to the community and nothing so far that can help.

Can someone please help me re-instate the service that I am paying for?  If I do not get this resolved by tomorrow I will be cancelling my subscription.