Announcements

Help Wizard

Step 1

NEXT STEP

Facebook Disconnect Error

Facebook Disconnect Error

So the other night my Spotify was acting up and it would show my activity from Facebook.  So I thought the smartest thing to do would be to disconncect my Facebook from Spotify and then reconnect it to fix the problem.

My problem is that once I disconnected from Facebook, I lost everything.

I tried logging back in with my Facebook but it created something new.

I have 3 years worth of playlists, followers and people I follow built up on my account.

Could someone help me figure out how to get back into my account?

I created my account through Facebook in September of 2011.

If somone could help me, that would mean so much to me!

Reply
8 Replies

Hello. Everything should still be there so no need to panic. Please log out and back in using your spotify username "Kriers". You can then reconnect to facebook from there.

Hi,

 

I have cleared your main account ready for you to login and use your playlists.  Please login using your Spotify username and password.  Once you are logged in, please go to www.spotify.com/account/overview and then connect to Facebook.  This should then let you use your Spotify account as normal.

 

 

Hi,

I've the same problem, my spotify account is connected to my facebook account. Yesterday, after login, spotify has created a new profile and i lost all my playlist. Now I've two account but I've access only one (empty profile). Sorry for my english, i hope that you can help me

Have you tried logging out then back in with your spotify username, not an email address?

I tried logging back in with my spotify user name.  It's Spencer.R.Krier 

The first time I tried that a few days ago it wouldn't let me reset my password because it was created through facebook(which I had disconnected)

It created another account, but I just want my original account back!

Is there a way I can talk to a live representative from Spotify?

You can get in touch with the support team using the online contact form . If you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly to speed things along.

I don't know what is my spotify username, where can i found it? This account (that I use now) isn't my original spotify account. I don't remember if I created a spotify account or I always connected with facebook

Please use the online contact form and someone at Spotify can help get this sorted. If you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly to speed things along.

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random