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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14817 Views

7 replies

11 likes

Security
  • 14817 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

553935 Views

991 replies

116 likes

Account
  • 553935 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131203 Views

74 replies

12 likes

Account
Login
Premium
  • 131203 Views
  • 74 replies
  • 12 likes

My account has been hacked and support wont help

Hello, this is my last bullet. Dont know what to do since the support guys wont help me and I dont recieve no answer since almost 2 weeks now. First, I've been hacked! my premium account with user "perineo" wich had my personal mail account linked to...

Casual Listener

Hello, this is my last bullet. Dont know what to do since the support guys wont help me and I dont recieve no answer since almost 2 weeks now. First, I've been hacked! my premium account with use...

Peter__

Community Legend

800 Views

5 replies

0 likes

Account
Premium
  • 800 Views
  • 5 replies
  • 0 likes

How do I access Free Spotify on my Windows Phone?

how do i do this (live in Australia, visiting England, need acess to my tunes whilst there. Help!?)

Casual Listener

how do i do this (live in Australia, visiting England, need acess to my tunes whilst there. Help!?)

Peter__

Community Legend

403 Views

4 replies

0 likes

  • 403 Views
  • 4 replies
  • 0 likes

Unable to connect to sportify through Sonos

It has been working fine now for some reason I get 'Spotify on Sonos requires a Sonos Premium account. Upgrade at...' I have re-authorised my account and spotify plays fine through the app on my iphone 5s but not through the sonos app. I have premium...

Casual Listener

It has been working fine now for some reason I get 'Spotify on Sonos requires a Sonos Premium account. Upgrade at...' I have re-authorised my account and spotify plays fine through the app on my ipho...

Peter__

Community Legend

597 Views

3 replies

1 likes

  • 597 Views
  • 3 replies
  • 1 likes

Spotify charging me premium rate when i dont have it! No reply from emails, what now!?

I put up with annoying adverts on Spotify as I dont have a premium account but yet i am being charged every month for the premium service. Spotify wont repsond to my emails so what am i to do, totally frustrating!?

Regular

I put up with annoying adverts on Spotify as I dont have a premium account but yet i am being charged every month for the premium service. Spotify wont repsond to my emails so what am i to do, totall...

Joe

Community Legend

969 Views

12 replies

0 likes

Premium
  • 969 Views
  • 12 replies
  • 0 likes

Solved!! Playback pauses all the time

I have logged out everywhere, changed password etc but still my music gets paused all the time.I have spotify on my android phone, tablet and on a Windows computer. Is there someway to see who is logged in or is pausing my music?Best regards

Regular

I have logged out everywhere, changed password etc but still my music gets paused all the time. I have spotify on my android phone, tablet and on a Windows computer. Is there someway to see who is...

texaliz

Regular

1066 Views

7 replies

0 likes

  • 1066 Views
  • 7 replies
  • 0 likes

Solved!! Spotify won't download music

Hi, I've been a premium Spotify user for several months now, and I have never had this problem before. No matter which device I am logged into Spotify on, I can't download music. Last night I tried on my computer, turned Spotify off and back on, sign...

Casual Listener

Hi, I've been a premium Spotify user for several months now, and I have never had this problem before. No matter which device I am logged into Spotify on, I can't download music. Last night I tried o...

Joe

Community Legend

190739 Views

26 replies

4 likes

Login
Premium
Subscription
Unlimited
  • 190739 Views
  • 26 replies
  • 4 likes

Cannot follow Facebook friends anymore

For a few weeks now I have this message "There are no more friends to show at this time" when I go to 'Follow' - 'Find friends'. It appeared all of a sudden, without me having done anything special in the days before that, except listening to music. ...

Casual Listener

For a few weeks now I have this message "There are no more friends to show at this time" when I go to 'Follow' - 'Find friends'. It appeared all of a sudden, without me having done anything special i...

Beatie64nl

Newbie

1929 Views

3 replies

0 likes

Account
  • 1929 Views
  • 3 replies
  • 0 likes

Solved!! Not receiving reset password email

Hello, Recently I've upgraded to Spotify premium. Now, the invoice works fine, but I can't log in because I forgot my password. If I click on "forgot password", I don't receive a notification with a new password.... I don't receive email at all! I se...

Casual Listener

Hello, Recently I've upgraded to Spotify premium. Now, the invoice works fine, but I can't log in because I forgot my password. If I click on "forgot password", I don't receive a notification with ...

DerHanzl-nl

Newbie

1058 Views

5 replies

0 likes

Account
Login
Premium
Subscription
  • 1058 Views
  • 5 replies
  • 0 likes

Solved!! I can't change password

Hi, I try to change my password but Spotify's web displays that alredy exists an account with the same mail. What can i do to change my password? Thank you a lot!

Casual Listener

Hi,   I try to change my password but Spotify's web displays that alredy exists an account with the same mail. What can i do to change my password?   Thank you a lot!

Merik

Community Legend

677 Views

3 replies

0 likes

  • 677 Views
  • 3 replies
  • 0 likes

Can't Change my Password

I seem to be having the same problem as other people here and I cannot for the life of me change my password. I've tried on my account page and all I get is the message about 'that email is already being used'. I'm not trying to update my email, obvi...

Regular

I seem to be having the same problem as other people here and I cannot for the life of me change my password. I've tried on my account page and all I get is the message about 'that email is already b...

northofantastic

Regular

432 Views

6 replies

0 likes

Account
  • 432 Views
  • 6 replies
  • 0 likes

Solved!! My account got overwritten

I originally created my Spotify account through Facebook and I had been using it for over a year and a half and had saved a large amount of songs on it. I recently tried to log in on my Android and ended up accidentally creating a new Spotify account...

Visitor

I originally created my Spotify account through Facebook and I had been using it for over a year and a half and had saved a large amount of songs on it. I recently tried to log in on my Android and e...

user-removed

Not applicable

423 Views

2 replies

0 likes

Account
Login
  • 423 Views
  • 2 replies
  • 0 likes

Premium for my phone

How can i find my username?

Casual Listener

How can i find my username?

Joe

Community Legend

159 Views

1 replies

0 likes

  • 159 Views
  • 1 replies
  • 0 likes

Playlists not appearing after changing country ?

I'm from Brazil, and I started a premium trial on my Android phone yesterday. The thing is I use a VPN on my phone, so spotify thought I was coming from the US. I loved the playlist choices. This morning I decided to input my payment details to get e...

Newbie

I'm from Brazil, and I started a premium trial on my Android phone yesterday.   The thing is I use a VPN on my phone, so spotify thought I was coming from the US. I loved the playlist choice...

Taylor

Community Legend

444 Views

1 replies

0 likes

  • 444 Views
  • 1 replies
  • 0 likes

FB email account already changed but Spotify insists that I change my email through FB

I am trying to update the email address on my Spotify account. When I try to do so, I'm told to go to FB and change my email account there. I have already updated my email address on FB but Spotify doesn't seem to recognize that fact and won't allow ...

Newbie

I am trying to update the email address on my Spotify account. When I try to do so, I'm told to go to FB and change my email account there. I have already updated my email address on FB but Spotify d...

Joe

Community Legend

595 Views

1 replies

0 likes

  • 595 Views
  • 1 replies
  • 0 likes

Error 114 peru

Im having this issue with my spotify. Can't search artist and play song except the ones that are already in my playlist. HELP PLEASE!!! error 114

Community Legend

Im having this issue with my spotify. Can't search artist and play song except the ones that are already in my playlist.   HELP PLEASE!!!   error 114

user-removed

Not applicable

245 Views

1 replies

0 likes

Account
Login
Premium
Unlimited
  • 245 Views
  • 1 replies
  • 0 likes

Solved!! Account upgrade to Premium via voucher - NO more MUSIC playable!!

Yesterdays I was upgrading my free account via a voucher of a friend to a 30days trial Premium. And now, and that´s a real pity, have all the lists gone and are not playable people sent me. I can read what would be IN the list, but´s it not active (b...

Visitor

Yesterdays I was upgrading my free account via a voucher of a friend to a 30days trial Premium. And now, and that´s a real pity, have all the lists gone and are not playable people sent me. I can rea...

1245255739

Newbie

1074 Views

10 replies

0 likes

Account
Premium
  • 1074 Views
  • 10 replies
  • 0 likes

Payment without the service

I put my card details to sign up for a premium account, but I do not receive the services and I receive the charge month by month in my card. I don´t know what can I do, because when I get my subscription account says I have none and I'm using Spotif...

Newbie

I put my card details to sign up for a premium account, but I do not receive the services and I receive the charge month by month in my card. I don´t know what can I do, because when I get my subscri...

user-removed

Not applicable

224 Views

1 replies

0 likes

Premium
  • 224 Views
  • 1 replies
  • 0 likes

Upgrade to Unimited not showing up?

I upgraded my account from free to Unlimited, received my confirmation email but my account page is still saying that I have a free account. I logged out and back in as well as uninstalled and reinstalled the App on my Mac and it's still not showing ...

Casual Listener

I upgraded my account from free to Unlimited, received my confirmation email but my account page is still saying that I have a free account. I logged out and back in as well as uninstalled and reinst...

user-removed

Not applicable

525 Views

8 replies

0 likes

Subscription
Unlimited
  • 525 Views
  • 8 replies
  • 0 likes

Solved!! Playlist is gone.

Hi. I was updating a playlist. I logged out and ran an errand. I logged back in, but it logged me in with my facebook account and my playlist is gone. It had over 300 songs. Normally, when I start up my computer, Spotify automatically starts up. It d...

Casual Listener

Hi. I was updating a playlist. I logged out and ran an errand. I logged back in, but it logged me in with my facebook account and my playlist is gone. It had over 300 songs. Normally, when I start up...

parish3000

Casual Listener

501 Views

5 replies

0 likes

  • 501 Views
  • 5 replies
  • 0 likes