Spotify charging me premium rate when i dont have it! No reply from emails, what now!?

[kcm]

I put up with annoying adverts on Spotify as I dont have a premium account but yet i am being charged every month for the premium service. Spotify wont repsond to my emails so what am i to do, totally frustrating!?

[Merik]

Hey there @kcm, welcome to the community!

Sorry to hear about this! I'd contact Spotify directly here and they'll be able to sort out this billing issue. If you already have, what's the case number?

[kcm]

Hey, thanks so much for your help but this link just brings me to my subscription page which just tells me what i already know. I also cant send another email message thought the 'contact us' section as it wont let me go futher than the first box. Last time i managed to do this they didnt respond anyway. How hard can it be, ive been trying for over a month now! 😞

[kbrooksc]

try this one instead. You don't need a login for this form. - https://www.spotify.com/about-us/contact/contact-spotify-account/.

Make sure you reply directly back to an email if you get one.

Hope that helps!

[kcm]

That was much easier, thank you! 🙂

Hopefully i will get a response.

[kcm]

Hello

Okay, no email from anyone about my premium charges on a non premium account after emaiing them three weeks ago? Im completely frustrated and angry at how terrible spoitfy is, i hear more and more negative stuff about this sort of thing on spoify from people, please restore my faith!?

Thanks

K

[Peter__]

Strange, can definitely get this looked into for you - shouldn't take that long to get a reply. Could you let us know the 8-digit case number from when you got in touch? It is normally in the subject line of the automated confirmation email.

[kcm]

Hello, I didnt receive an email confirmation from them so i have no idea what the number would be, i emailed this address - 'support@spotify.com' 

Thanks for your help

[Joe]

Please use the online contact form . If you get an automated response directing you back to the community or to the help pages, please reply to it to speed things along.

[kcm]

Yes i already did this months ago with no response so i emailed them direct using the email address someone else on this forum recommended.

I will try again.

Not hopeful.

Thanks

[Joe]

Do make sure the correct email address is shown here and keep an eye on your junk mail folder - ideally using your service provider's webmail.

[kcm]

i remember now, i couldnt use the contact form as i could only go as far as step 1 out of the three drop down box options they give you, the others were blanked out so i couldnt proceed. This has happened before and is happening now.

I will try sending the email to support again via my hotmail rather than my work email. Maybe that was something to do with it

[Joe]

This alternative contact form is likely to work quicker than email.