Facebook and spotify accounts delinked

[Conorsul]

I used to log in using my facebook. This stopped working and now when I log into spotify using my old username, conorsul, it works fine except it's not linked to Facebook. When I log in using Facebook, it says it's a new account. Can this be undone. Didn't do anything i think that would have done this.

[Sam]

Hi guys,

Dunderkezo - I understand David mentioned you should try logging in with your original username. So if you log in with the username 'dunderkezo', you should be fine.

Gabbe88 - Could you log in with your username 'gabbejohanna' and your Spotify password. You should be able to reconnect to Facebook immediately.

Mattiman - Yours looks a little different. I'm just emailing you now.

Cuppcakes - Can you try logging in with your username 'cuppcakes' and your Spotify password. You'll then be able to reconnect to Facebook.

Apollouno - Could you log in with the username 'apollouno'. You'll also be able to reconnect to Facebook straight away.

Swifticus - If you could log in with the username 'swifticus' and your Spotify password.

RaspyRaspy - It looks like you've sorted it. Your 'raspyraspy' account seems to be linked to your Facebook.

Leohad - You should be able to reconnect your Facebook. If you continue to be unsuccessful, could you leave it 24 hours, then try again.

Vmcarlin - Thanks!

[overfloater]

My issue is resolved, but posting it here in case it helps troubleshoot at all:

I was unable to log in via Spotify (Windows) or the website on Sunday evening. In both places, Spotify username and FB email address suddenly complained that the password was incorrect. (The password is even saved in Chrome, so I know it wasn't a typo.)

I reset the password via the website. It seemed to take a while to filter through the system, but after 10-15 minutes I was able to log in successfully to both Spotify (Windows) and the website, using either my username or FB email. My username (my preferred login type) and FB account were still linked correctly in the Windows client.

Oddly, I logged in to Spotify (Mac) at work yesterday -- with my new password -- only to find that the Mac client wasn't linked to FB: playlists present but the lack of FB friends in the social sidebar tipped me off. It relinked via Prefs immediately and without a hitch but it was a little strange that this one client desynced my accounts, when my Spotify clients/apps for Windows, iPhone and Android all remained linked correctly even after I logged in with the new password.

The other strangeness was that relinking the Mac client to FB stated that updating to the "Timeline" FB profile style -- which had not been pushed on my account before now -- was obligatory if I wished to link my accounts. (Obviously Timeline would be heading my way eventually, but I was surprised to be forced into the update simply by relinking Spotify. Especially since the Spotify FB app was, in fact, already linked and working fine for the other platform clients.) 

[gabbe88]

it works 😄 thanx! 🙂

[Erica]

Hi there,

I want to delete my facebook account but it's my only way of logging in to spotify at the moment cos I've never had a spotify username and password- how do I get one?

Thanks,

Erica

[emilazy]

Similarly...Facebook connection has disappeared. Tried to restart, restart logging in with FB + linking (didn't work). The Connect with Facebook button under Preferences also doesn't work--it pops up for a few seconds, then disappears. Has been gone for a couple days.

Thanks!

[Lastminuteguy]

I have the same problem, since I got a Macbook.

I have managed to unlink the free account from FB and linked it to my paid account, but now my FB-friends are all numbers and I can't update my mail-adress.

[meahtenoha]

erica- Users that joined through Facebook need to keep their FB activated. 

Since you've deleted your Facebook, your Spotify account has now been deactivated. Keep an eye on your inbox as I've sent you an email with the next steps you can take. 

emilazy- Are you still having trouble? According to our system your Facebook is properly connected to your 'emleung' Spotify account already. 

lastminuteguy- Please try downloading the last release of the app on our website to see if your friends usernames are displayed.

If you're still having trouble updating your email address please fill out our contact form so our support team can help. 

[gortegarivera]

Same thing here. I connected my iPhone to use spotify and now it's logged me off all of my accounts. It seems I've lost all my starred songs as well. Help would be much appreciated.

[emilazy]

Meredith - It started working once again. It was buggy for about a week or so, with it being half-connected, almost...would see some parts of the social functions, and not others. But now, songs show on Facebook and w/in the program. Thanks.

[Lastminuteguy]

I've downloaded the newest version. But the usernames are still a bunch of numbers.

And I will fill out a contactform, since I still can't change my mail adress.

[kateboothby]

Hi, help. Just trying to connect my premium spotify account on my ipad for the first time.  using 114432849. It seems linked to my facebook account ok as I log into spotify website with it but I get

sorry but we couldnt connect your spotify account with facebook please try again

this is after putting my email address on my account (that is facebook) and facebook password and then the username above with the password.

Help! Thanks kate

[David]

Kate & Lastminuteguy - You both appear to be connected to Facebook just fine. Are you still experiencing anything strange?

[kateboothby]

Hi still not working on iPad or iPhone.... 😞 same error MSG. Cheers Kate

[kateboothby]

Hi, just downloaded spotify to my mac and same error on there! please help

Kate

[David]

Hmm, are you just using the numerical username? Or are you using your email address? If you're using the number, try the same details as you would to log into Facebook. In theory, Spotify should show up with your Facebook profile picture and name.

[kateboothby]

Hi, i put in my facebook email address and password which is successful and then it asks me for my spotify username and password. I put in the numerical one and it says the error mentioned before.

I can log into the spotify website with my facebook login details.

Thanks kate

[David]

I think there might be a misunderstanding here - For logging into the Spotify application, your Spotify username and password are the same the log in details for Facebook. The numerical username tends only to get used for logging into devices like the Sonos player.

When are you seeing this second box to use your Spotify username?

[gortegarivera]

I posted a week ago and filled out the help thing twice and my account is still the same. I've lost all my playlists and starred tracks and I don't even know if I'm going to be charged again.

[jfresh]

I tried to delete my facebook only to realize I couldn't use spotify anymore, so I reactivated it to my dismay and it made me a NEW spotify account meaning I lost all my playlists (and i've paid for premium on the past two months when I haven't even gotten to use it!)

[kateboothby]

ARhhh, thank you! so used to setting up the sonos that I assumed it was the same!!

All working now.

Thanks kate