Help Wizard

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Facebook issues

Facebook issues



I've had spotify since it was released in the US. When it became available to connect to facebook, I did so. I've been paying for the premium 10/month for a while now and I love it. But I deactivated my facebook the other day, and now i'm unable to log-in to my spotify at all, while still being charged the 10/month. It tells me to enter the e-mail address I used when i began using spotify and I did. It then proceeds to tell me it appears i'm logging-in with facebook and to just log-in that way. 


I then decided to reactivate my facebook for a quick second, and I went under my account subscription and its telling me that I have a free account instead of a premium account, when my bank statement is showing charges and premium is what i HAVE.





1 Reply

Hey Brennan, welcome to the Community.

It looks like you've got a duplicate account created during the Facebook integration. See my thread here for some instructions on how to get back to normal:
Check out our Twitter for the latest updates on any service issues: @Spotifystatus

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