Help Wizard

Step 1


Family Account is broken

Family Account is broken

I've had a family account for a couple of years now. Late last week, I started hearing ads and so did my kids. 


When I try and fix it... even try to "upgrade" my account, I just get a "spinning daisy of death". I've tried credit cards and paypaly and they both result in the same thing 


So... 1) the family account I've been charged for is borked 2) I can't even see if I can "upgrade" to fix the setting!


Ugh 😞 

1 Reply

Hi @digerat, welcome to the Spotify Community!


In this case, we recommend that you contact us via email here or through our official social media channels in Facebook or Twitter. This way, we'll be able to take a closer look at your account and help you restore your family subscription.


Let us know how it goes and if you have any other questions.

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