Family email issues ...

[ChrisBelfast]

Hi, I have set up the premium family account for my kids, I set up an email address and it's been added and active on my family package.... when I try to create an account for my daughter it says that the email is already being used, but I only just created it via gmail just an hour ago, and can't log in as I haven't created a Spotify account attached to this email.... any ideas? Thanks.

[Robert_W]

Hey @ChrisBelfast,

Welcome to the forums!

Let's see if I can be of any help 🙂

Could you try a password reset on the account and check  to see if you get a confirmation email?

I will be right here, thanks.