Gift card substription

[Chick11]

Hi, I just received a $72 Spotify gift card for my birthday. I have followed the instructions to redeem. And my account is showing premium for 6mths.
But when I go to download music it keeps offering me a premium trail and won't let me download... Am I doing something wrong.... Please help.

[Maxim · Accepted solution]

Hey @Chick11,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

[Chick11]

Thank you I will try that now.

[Chick11]

Thank you I will try that now.

[Chick11]

Worked like a charm. Thanks heaps.