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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422580 Views
  • 965 replies
  • 108 likes
  • Account
  • 422580 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187199 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187199 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103790 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103790 Views
  • 70 replies
  • 10 likes

Superuser Contribution Free Spotify

Each time I choose an artist it tells me I have picked Premuin content and I am unable to play?

  • Newbie
  • Each time I choose an artist it tells me I have picked Premuin content and I am unable to play?  
  • Anyk17
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Support

Ich weiß mein Passwort kann mich jedoch auf meinem neuen Handy nicht anmelden, habe es schon mit zurücksetzen versucht geht jedoch nicht .

  • Newbie
  • Ich weiß mein Passwort kann mich jedoch auf meinem neuen Handy nicht anmelden, habe es schon mit zurücksetzen versucht geht jedoch nicht .
  • Anyk17
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't get premium

Hello. I had 1 TL for 3 months premium till today and today i bought a spotify 1 month premium and internet receipt from vodafone. I had my receipt accepted from vodafone and I used my 500 mb too but i can't apply premium to my account.when i open li...

  • Visitor
  • Hello. I had 1 TL for 3 months premium till today and today i bought a spotify 1 month premium and internet receipt from vodafone. I had my receipt accepted from vodafone and I used my 500 mb too but...
  • Anyk17
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Family Plan log in issues

I have activated my account under our family plan, but my app on my phone will not update.

  • Newbie
  • I have activated my account under our family plan, but my app on my phone will not update.
  • Anyk17
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Studenterabatt mit Paypal zahlen

Ich habe mich vor einem Monat dazu entschlossen Spotify-Premium kostenloszu testenund bin jetzt so angetan, dass ich es kostenpflichtig abonieren will. Da ich Studentin bin wollte ich natürlich den Studentenrabatt nutzen, jedoch kann ich dort nur mit...

  • Newbie
  • Ich habe mich vor einem Monat dazu entschlossen Spotify-Premium kostenloszu testenund bin jetzt so angetan, dass ich es kostenpflichtig abonieren will. Da ich Studentin bin wollte ich natürlich den S...
  • Anyk17
  • Spotify Star
  • 434 Views
  • 1 replies
  • 1 likes
  • 434 Views
  • 1 replies
  • 1 likes

Solved!! Fewer days

I got subscription on 30 days, but then I by mistake changed it to family premium and my subscription changed to 20 days. I dont know how to change it back.

  • Newbie
  • I got subscription on 30 days, but then I by mistake changed it to family premium and my subscription changed to 20 days. I dont know how to change it back.
  • Maxim
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

New phone. Spotify thinks I'm abroad

Hello. I reside in Canada, I always have since signing up for Spotify premium. Went on holiday for a week, and returned with no issue. I changed my phone and Spotify won't let me login; keeps saying I'm abroad. Please help!!!

  • Newbie
  • Hello. I reside in Canada, I always have since signing up for Spotify premium. Went on holiday for a week, and returned with no issue. I changed my phone and Spotify won't let me login; keeps saying ...
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Connecting FB - Username change

I created my account without facebook, now if I connect this account with facebook can I switch from my username to my name and surname?

  • Casual Listener
  • I created my account without facebook, now if I connect this account with facebook can I switch from my username to my name and surname?
  • Camille-S-Seana
  • Music Fan
  • 206 Views
  • 1 replies
  • 0 likes
  • Account
  • 206 Views
  • 1 replies
  • 0 likes

Does the current Premium plan get cancelled when joining a family plan?

I was paying for two Premium's account: mine and my son's. I just upgraded to the Family plan. Obviously, my Premium plan will be converted to the Family plan but what about my son's Premium plan? If I invite him to my Family plan and he accepts it, ...

  • Casual Listener
  • I was paying for two Premium's account: mine and my son's. I just upgraded to the Family plan. Obviously, my Premium plan will be converted to the Family plan but what about my son's Premium plan? If...
  • Camille-S-Seana
  • Music Fan
  • 1546 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 1546 Views
  • 2 replies
  • 0 likes

Charged for free trial

I was charged for the 30 days free trial, how do I get my money back?

  • Visitor
  • I was charged for the 30 days free trial, how do I get my money back?
  • KatesHere
  • Community Legend
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Solved!! Premium for Family question about location

My husband works two weeks out and comes to visit one week in. His address is different than mine for most of the year. Can we still share a Family package if we are not living in the billing address?

  • Casual Listener
  • My husband works two weeks out and comes to visit one week in. His address is different than mine for most of the year. Can we still share a Family package if we are not living in the billing address?
  • elliotck
  • Newbie
  • 692 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 692 Views
  • 2 replies
  • 0 likes

Solved!! Paypal: Choose bank account

Hi community, I am a new premium user and could not choose my banking account in the process of registration. Normally I can choose in the options if i want to pay with my „private“ or my „business“ account. But in the process from spotify there was ...

  • Visitor
  • Hi community,   I am a new premium user and could not choose my banking account in the process of registration. Normally I can choose in the options if i want to pay with my „private“ or ...
  • user-removed
  • Not applicable
  • 1095 Views
  • 2 replies
  • 0 likes
  • Premium
  • 1095 Views
  • 2 replies
  • 0 likes

I pay but only have a free account

HelloI pay through my mobile service provider (salt, switzerland) and it worked for a long time (on PC and Android), but since July I have only a free account again. I have discussed this with the mobile service provider, but they say I have to conta...

  • Newbie
  • Hello I pay through my mobile service provider (salt, switzerland) and it worked for a long time (on PC and Android), but since July I have only a free account again.   I have discussed ...
  • hans_ploem
  • Newbie
  • 199 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 199 Views
  • 2 replies
  • 0 likes

Non spotify region credit card

I recently moved to dubai from LA & changed my banks offcourse.now im trying to purchase the premium but it says my card is from a non spotify region.HELP PLEASE

  • Newbie
  • I recently moved to dubai from LA & changed my banks offcourse.now im trying to purchase the premium but it says my card is from a non spotify region.HELP PLEASE
  • Maxim
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes