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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84630 Views

9 replies

2 likes

Account
Login
  • 84630 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

661119 Views

13 replies

4 likes

Account
  • 661119 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

742898 Views

18 replies

29 likes

  • 742898 Views
  • 18 replies
  • 29 likes

Solved!! [french] Spotify famille

Bonjour à tous, J'ai souscrits à Spotify famille, inscrit les adresses mail des personnes de ma famille à inviter mais ils ne reçoivent pas le mail d'invitation de la part de Spotify. J'ai donc envoyé le lien directement avec ma propre adresse mail, ...

Newbie

Bonjour à tous,   J'ai souscrits à Spotify famille, inscrit les adresses mail des personnes de ma famille à inviter mais ils ne reçoivent pas le mail d'invitation de la part de Spotify. J'ai d...

KatesHere

Community Legend

6924 Views

6 replies

1 likes

  • 6924 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Unable to see friends on Friends Feed

Hi there! I have one problem which I could not solve by myself. I hope someone can give an answer for this. I use Facebook as login option however I can not see anyone in my friends feed. I think my account is not linked with Facebook somehow. I trie...

Casual Listener

Hi there!  I have one problem which I could not solve by myself. I hope someone can give an answer for this. I use Facebook as login option however I can not see anyone in my friends feed. ...

MaryS

Roadie

603 Views

5 replies

0 likes

Account
Login
Other
Premium
  • 603 Views
  • 5 replies
  • 0 likes

Family Sub when living away from family

Hi, How can I solve this issue? My family is in my hometown but I live in another country. I still want to buy the family subscription but I am worried that there might be technical issues since we are not sharing the same address. Is there any worka...

Newbie

Hi,   How can I solve this issue? My family is in my hometown but I live in another country. I still want to buy the family subscription but I am worried that there might be technical issues s...

Maxim

Spotify Star

192 Views

1 replies

0 likes

  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription suspension

This happened last year and I was able to update it but this happened again this week. I've been asked several times over the last week to update payment on my account or they would cancel it. I'd logged in , input my credit details etc and did every...

Visitor

This happened last year and I was able to update it but this happened again this week. I've been asked several times over the last week to update payment on my account or they would cancel it. I'd lo...

user-removed

Not applicable

335 Views

2 replies

0 likes

  • 335 Views
  • 2 replies
  • 0 likes

Signing in

I have been trying to use the free service of Spotify but for some reason it is not possible for me to sign in anymore.after I sight out it was for some reason impossible to sign in again.the app tells me that either the email address or the password...

Newbie

I have been trying to use the free service of Spotify but for some reason it is not possible for me to sign in anymore. after I sight out it was for some reason impossible to sign in again. the a...

OviiiOne

Community Legend

482 Views

3 replies

0 likes

Login
  • 482 Views
  • 3 replies
  • 0 likes

Superuser Contribution Me amenazan con quitarme suscripción premium

No pasó el pago de mi tarjeta porque ahora estoy usando tarjetas prepagadas.Recién redimí una tarjeta y me siguen cobrando.... Ya no quiero que me sigan amenazando con quitarme mi suscripción por falta de pago.No se a dónde dirigir mi queja. Usuario:...

Newbie

No pasó el pago de mi tarjeta porque ahora estoy usando tarjetas prepagadas. Recién redimí una tarjeta y me siguen cobrando....  Ya no quiero que me sigan amenazando con quitarme mi suscripció...

Alejandro_C

Spotify Legend

560 Views

1 replies

0 likes

Subscription
  • 560 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Connect] old facebook user name still on spotify account

So, it's just i got not the wrong, but the old "user name" of facebook, actually now i don't have none on it, just the account name, how to update spotify facebook account?

Newbie

So, it's just i got not the wrong, but the old "user name" of facebook, actually now i don't have none on it, just the account name, how to update spotify facebook account?

Alejandar

Spotify

812 Views

1 replies

0 likes

Connect
  • 812 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Usuarios distintos en Spotify-listas y community

Hola,Hace poco estoy como Premium.Creé un user A en Spotify (premium), no me gusta nada este user ahora que quiero compartir alguna lista.En listasSpotify he creado cuenta con un user B que me gusta para compartir y sea mejor reconocido.Antes de mete...

Newbie

Hola, Hace poco estoy como Premium. Creé un user A en Spotify (premium), no me gusta nada este user ahora que quiero compartir alguna lista. En listasSpotify he creado cuenta con un user B que me ...

Anyk17

Spotify Star

394 Views

1 replies

0 likes

Account
  • 394 Views
  • 1 replies
  • 0 likes

Superuser Contribution Studentenrabatt

Hallo,ich hab einen Monat lang das Test Abo benutzt und möchte jetzt den Studentenrabatt nutzen. Eigentlich hatte ich mich bereits bei Unidays verifiziert, aber es wurden mir trotzdem 10€ Gebühren abgezogen.Kann mir damit jemand helfen? Viele Grüße

Newbie

Hallo, ich hab einen Monat lang das Test Abo benutzt und möchte jetzt den Studentenrabatt nutzen. Eigentlich hatte ich mich bereits bei Unidays verifiziert, aber es wurden mir trotzdem 10€ Gebühren ...

Anyk17

Spotify Star

350 Views

1 replies

0 likes

Premium
  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo assinar Spotify Family.

Já tem duas semanas que tento assinar e aprece erro depois que preencho os dados do cartão dizendo que não está em data boa do cartão, sendo que não é só com um, ja tentei varios. E não é problema em nenhum dos cartões pq utilizei ele para outras com...

Newbie

Já tem duas semanas que tento assinar e aprece erro depois que preencho os dados do cartão dizendo que não está em data boa do cartão, sendo que não é só com um, ja tentei varios. E não é problema em...

Anyk17

Spotify Star

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Compra - Premium

Fiz a compra de 1 mês pelo boleto no spotify, e havia sido informado na promoção que receberia o primeiro mês grátis. Deu um mês, e não recebi o prometido, resultando no término do meu status premium. Como posso resolver?

Newbie

Fiz a compra de 1 mês pelo boleto no spotify, e havia sido informado na promoção que receberia o primeiro mês grátis. Deu um mês, e não recebi o prometido, resultando no término do meu status premium...

Alejandro_C

Spotify Legend

371 Views

1 replies

0 likes

  • 371 Views
  • 1 replies
  • 0 likes

Pagamento Premium

Ontem fiz minha assinatura Premium, automaticamente já recebi a notificação do cartão de crédito sobre a compra, porém não consigo utilizar os recursos de assinante Premium. Pq?

Newbie

Ontem fiz minha assinatura Premium, automaticamente já recebi a notificação do cartão de crédito sobre a compra, porém não consigo utilizar os recursos de assinante Premium. Pq?

francisco23

Newbie

734 Views

2 replies

0 likes

  • 734 Views
  • 2 replies
  • 0 likes

Superuser Contribution Have a free account but getting charged

Hello, I did a free trial last month and I canceled it. Both of ly Spotify accounts show that I am on Spotify Free. But I just got charged 9.99 for this month. I can't even cancel it because it says I am on Spotify free. Help please !! Jeanne

Visitor

Hello,  I did a free trial last month and I canceled it. Both of ly Spotify accounts show that I am on Spotify Free. But I just got charged 9.99 for this month. I can't even cancel it because i...

Alejandro_C

Spotify Legend

255 Views

1 replies

0 likes

Account
  • 255 Views
  • 1 replies
  • 0 likes

Student account

I moved from germany to the netherlands. I wanna get a student premium account but I cant change the country Im in, because it will only allow me to choose between Germany and Great Britain. Help, please.

Newbie

I moved from germany to the netherlands. I wanna get a student premium account but I cant change the country Im in, because it will only allow me to choose between Germany and Great Britain. Help, pl...

Maxim

Spotify Star

189 Views

1 replies

0 likes

  • 189 Views
  • 1 replies
  • 0 likes

Pagamento

Spotify Não Tem hum atendimento Direto com o CLIENTE, ISSO me deixou Muito triste em saber de when eu precisei o local FICA Dando volta em Fórum mas NÃO Chegar em Nossa Dúvida. Eu efetuei o Pagamento DO MÊS 09/2016 debitou de Meu Cartão e MESMO ASSIM...

Casual Listener

Spotify Não Tem hum atendimento Direto com o CLIENTE, ISSO me deixou Muito triste em saber de when eu precisei o local FICA Dando volta em Fórum mas NÃO Chegar em Nossa Dúvida.  Eu efetuei o Pa...

NenémeTeté

Newbie

2540 Views

9 replies

0 likes

  • 2540 Views
  • 9 replies
  • 0 likes

Superuser Contribution changing payment options

I used to be a premium family acount owner. Don't use the credit card that I made payments anymore. When I try to change credit card info Spotify just holds on forever. It does not recognize my subscription and and offers me to try the premium, then ...

Newbie

I used to be a premium family acount owner. Don't use the credit card that I made payments anymore. When I try to change credit card info Spotify just holds on forever. It does not recognize my subsc...

Anyk17

Spotify Star

182 Views

1 replies

0 likes

  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution "cannot join premium for family"

Hi I have joined spotify family recently. I have invited every familymember by emailaddress, but they all get the same error message (se the added picture). What is the problem? non of the invited email addresses have any other spotify accounts regis...

Newbie

Hi   I have joined spotify family recently. I have invited every familymember by emailaddress, but they all get the same error message (se the added picture). What is the problem? non of the i...

MaryS

Roadie

252 Views

2 replies

0 likes

Subscription
  • 252 Views
  • 2 replies
  • 0 likes

Student in a different country

Hello, I am a student in Germany (therefore my account is now in Germany for default, I didn't change that) and I can't pay to get premium because my credit card is from the country I come from. I have a German debit account but not a credit card and...

Casual Listener

Hello, I am a student in Germany (therefore my account is now in Germany for default, I didn't change that) and I can't pay to get premium because my credit card is from the country I come from. I ha...

spotifyuk2016

Casual Listener

674 Views

4 replies

0 likes

  • 674 Views
  • 4 replies
  • 0 likes

Where do i get the invitation about being a part of the family Spotify?

I can't find the invitation.. and i'm getting so angy becuase you guys are making it so difficult to understand. WHY couldn't there just be any button where it stood; accept invitation??? it's only showing up " invitation pending "

Newbie

I can't find the invitation.. and i'm getting so angy becuase you guys are making it so difficult to understand. WHY couldn't there just be any button where it stood; accept invitation??? it's only s...

Maxim

Spotify Star

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes