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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • carlosxn
  • Casual Listener
  • 262963 Views
  • 513 replies
  • 34 likes
  • Account
    Free
  • 262963 Views
  • 513 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13033 Views
  • 6 replies
  • 11 likes
  • Security
  • 13033 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529222 Views
  • 989 replies
  • 113 likes
  • Account
  • 529222 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128086 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128086 Views
  • 74 replies
  • 12 likes

Solved!! Changed phone

I changed my phone number and phone my premium account didn't transfer still shows free account how do I change this

  • Visitor
  • I changed my phone number and phone my premium account didn't transfer still shows free account how do I change this
  • crematedman
  • Community Legend
  • 706 Views
  • 1 replies
  • 1 likes
  • 706 Views
  • 1 replies
  • 1 likes

Solved!! Confusing charged payment

Hi, I'm from Malaysia and had subscribed Rm2 for 3 months premium promotion. But, I am still charged for rm14.90. Can I have someone to look at this matter? Thanks

  • Newbie
  • Hi,  I'm from Malaysia and had subscribed Rm2 for 3 months premium promotion. But, I am still charged for rm14.90. Can I have someone to look at this matter? Thanks 🙂
  • crematedman
  • Community Legend
  • 273 Views
  • 1 replies
  • 1 likes
  • Premium
    Subscription
  • 273 Views
  • 1 replies
  • 1 likes

Solved!! When i log on with my facebook, I log on my sisters spotify, how do i remove my facebook from her ac

When i log on with my facebook, I log on my sisters spotify, how do i remove my facebook from her account?

  • Newbie
  • When i log on with my facebook, I log on my sisters spotify, how do i remove my facebook from her account?
  • crematedman
  • Community Legend
  • 243 Views
  • 1 replies
  • 1 likes
  • 243 Views
  • 1 replies
  • 1 likes

Solved!! 2 membership

Hi. My family subscriptions failed because my credit card was cancelled. I log in with my email and fixed new subscriptions, but realized it was a new user name?? I cancelled the subscription and open my other user an started my family subscriptions ...

  • Newbie
  • Hi. My family subscriptions failed because my credit card was cancelled. I log in with my email and fixed new subscriptions, but realized it was a new user name?? I cancelled the subscription and ope...
  • crematedman
  • Community Legend
  • 303 Views
  • 1 replies
  • 1 likes
  • 303 Views
  • 1 replies
  • 1 likes

Solved!! Corrupted track - Faith no more - Sol invictus

Buenas tardes hace unos días intentó pasar a Premium y me sale Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro método de pago. Siempre que lo inten...

  • Visitor
  • Buenas tardes hace unos días intentó pasar a Premium y me sale Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nu...
  • crematedman
  • Community Legend
  • 324 Views
  • 1 replies
  • 1 likes
  • 324 Views
  • 1 replies
  • 1 likes

Solved!! Can view my Receipts

Hey, I work for a business and have spotify premium through their card. I need to turn in receipts for every month on this item but the page sems to be broke where the receipts are. How can I get my receipt?

  • Newbie
  • Hey, I work for a business and have spotify premium through their card. I need to turn in receipts for every month on this item but the page sems to be broke where the receipts are. How can I get my ...
  • crematedman
  • Community Legend
  • 399 Views
  • 1 replies
  • 1 likes
  • 399 Views
  • 1 replies
  • 1 likes

Superuser Contribution Purchased premium as a gift

I purchased Spotify premium as a gift. The recipient was supposed to receive an email today and has not yet received it. Both inbox and spam folder have been checked multiple times today.

  • Casual Listener
  • I purchased Spotify premium as a gift. The recipient was supposed to receive an email today and has not yet received it. Both inbox and spam folder have been checked multiple times today.
  • Danipal
  • Casual Listener
  • 371 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 371 Views
  • 2 replies
  • 0 likes

Cancelling subscription

I want to cancel subscription. I have follwed your directions but under subscription it says i have the free version but i am getting $12.00 regularly deducted from my account.

  • Casual Listener
  • I want to cancel subscription. I have follwed your directions but under subscription it says i have the free version but i am getting $12.00 regularly deducted from my account.
  • Millzyb123
  • Casual Listener
  • 339 Views
  • 5 replies
  • 0 likes
  • 339 Views
  • 5 replies
  • 0 likes

Loging in via facebook -AND- via user/pass directly (security failure)

Hi, All! I am a family premium active member and my account is linked to FB. That is not a problem for me, but now it is being a problem.My Spotify's password (which is different from FB's) was hacked, and this password gives full access to my accoun...

  • Newbie
  • Hi, All!   I am a family premium active member and my account is linked to FB. That is not a problem for me, but now it is being a problem. My Spotify's password (which is different from FB's...
  • Scorpio2177
  • Casual Listener
  • 913 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 913 Views
  • 1 replies
  • 1 likes

Billing date change when upgrading to Family plan

I upgraded to the family plan today. The billing date has changed from the 1st day of the month to the 22nd of the month. Is there something or someone I can get to change this? I have looked around for a change for this and the only option is to can...

  • Casual Listener
  • I upgraded to the family plan today. The billing date has changed from the 1st day of the month to the 22nd of the month. Is there something or someone I can get to change this? I have looked around ...
  • PappiGentry
  • Casual Listener
  • 761 Views
  • 2 replies
  • 0 likes
  • 761 Views
  • 2 replies
  • 0 likes

Solved!! What's happened to my £4.99/month subscription?

I have been paying £4.99/month for probably 3 years with the monthly payment coming off my credit card automatically each month. That card expired recently but the only option open to me seems to be to subscribe to Premium @ £9.99/month. I want to co...

  • Newbie
  • I have been paying £4.99/month for probably 3 years with the monthly payment coming off my credit card automatically each month. That card expired recently but the only option open to me seems to be ...
  • Maxim
  • Spotify Star
  • 1200 Views
  • 1 replies
  • 0 likes
  • Unlimited
  • 1200 Views
  • 1 replies
  • 0 likes

Adding a child

I've just bought my 10 year old an iPod touch and invited him to be a family member through Spotify. I found his accept email but now when I go to login on his touch do I put in my username etc or create a new one for him? It's all confusing as I don...

  • Newbie
  • I've just bought my 10 year old an iPod touch and invited him to be a family member through Spotify. I found his accept email but now when I go to login on his touch do I put in my username etc or cr...
  • Maxim
  • Spotify Star
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Solved!! DELETING AN ACCOUNT

My boyfriend deleted his facebook account which he used to sign up for Spotify. He can no longer use Spotify because of his deleted facebook. So with that being said, will he still be charged each month from Spotify even though he doesn't use it? & i...

  • Newbie
  • My boyfriend deleted his facebook account which he used to sign up for Spotify. He can no longer use Spotify because of his deleted facebook. So with that being said, will he still be charged each mo...
  • kirashi
  • Community Legend
  • 357 Views
  • 2 replies
  • 1 likes
  • Account
    Login
    Other
    Subscription
  • 357 Views
  • 2 replies
  • 1 likes

Not Receiving Password Reset Link

So I keep trying to reset my password, but Spotify never sends me a reset link. I've sent multiple messages asking for help, and I get the pre-written Spotify support messages sent to my email, but no password reset link. Please help, I need a passwo...

  • Newbie
  • So I keep trying to reset my password, but Spotify never sends me a reset link. I've sent multiple messages asking for help, and I get the pre-written Spotify support messages sent to my email, but n...
  • Maxim
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Spotify don't let me in on my account

Hi, I have had premium for manu years. I use it on my phone, my iPad and two computers. I bought a new mobile and I downloaded Spotify again and changed my password. When I try to login again I get the message "you have already created an account wit...

  • Casual Listener
  • Hi, I have had premium for manu years. I use it on my phone, my iPad and two computers. I bought a new mobile and I downloaded Spotify again and changed my password. When I try to login again I get t...
  • Marrrabou
  • Casual Listener
  • 277 Views
  • 2 replies
  • 0 likes
  • 277 Views
  • 2 replies
  • 0 likes

They charge me 4.99 and I want a refund

Hi there, yesterday I listened about Spotify for students (I was being curious, even though I'm not a student) so I searched online and I found out the page, they ask me for my credit card number and zip code, click continue and after that they ask m...

  • Newbie
  • Hi there, yesterday I listened about Spotify for students (I was being curious, even though I'm not a student) so I searched online and I found out the page, they ask me for my credit card number and...
  • Maxim
  • Spotify Star
  • 496 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 496 Views
  • 1 replies
  • 0 likes

Password problem

Hello everyone! When I try to change the password of my Spotify account it says to me this message in a red form "Si è verificato un problema durante l'impostazione della tua password", that is translate like "A problem is occurred in the setting of ...

  • Visitor
  • Hello everyone! When I try to change the password of my Spotify account it says to me this message in a red form "Si è verificato un problema durante l'impostazione della tua password", that is trans...
  • Jordi
  • Community Legend
  • 1113 Views
  • 7 replies
  • 0 likes
  • Premium
    Security
  • 1113 Views
  • 7 replies
  • 0 likes

Login problems

HiI am in a loop of trying to login to spotify and it preventing me.I created a login for my mobile I think using my facebook account, not sure. I cannot find out now what my username is or was and it does not show under the user profile information,...

  • Visitor
  • Hi I am in a loop of trying to login to spotify and it preventing me. I created a login for my mobile  I think using my facebook account, not sure. I cannot find out now what my username is or...
  • user-removed
  • Not applicable
  • 751 Views
  • 1 replies
  • 0 likes
  • 751 Views
  • 1 replies
  • 0 likes