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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

292472 Views

529 replies

34 likes

Account
Free
  • 292472 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13699 Views

6 replies

11 likes

Security
  • 13699 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541552 Views

990 replies

115 likes

Account
  • 541552 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129683 Views

74 replies

12 likes

Account
Login
Premium
  • 129683 Views
  • 74 replies
  • 12 likes

Solved!! Errors Logging In To Spotify After Using Facebook To Create Account

I originally ­signed up with my Fac­ebook account. So my ­Spotify account has t­he CORRECT email addr­ess, but I'm having i­ssues with creating m­y own password, say i­f I don't want to log­ into Spotify with Fa­cebook, just using my­ email & passwor...

Casual Listener

I originally ­signed up with my Fac­ebook account. So my ­Spotify account has t­he CORRECT email addr­ess, but I'm having i­ssues with creating m­y own password, say i­f I don't want to log­ into Spo...

crematedman

Community Legend

352 Views

1 replies

1 likes

Account
Free
Login
  • 352 Views
  • 1 replies
  • 1 likes

Solved!! Account upgrade

I have just bought (5 nov) the student membership during my 7 day free trial, on my account it says my account will be renewed and charged on the 10 nov? Does that mean it hasnt charged me for the new membership yet, and it wont charge me until the f...

Newbie

I have just bought (5 nov) the student membership during my 7 day free trial, on my account it says my account will be renewed and charged on the 10 nov? Does that mean it hasnt charged me for the ne...

crematedman

Community Legend

292 Views

1 replies

1 likes

  • 292 Views
  • 1 replies
  • 1 likes

Solved!! Changed phone

I changed my phone number and phone my premium account didn't transfer still shows free account how do I change this

Visitor

I changed my phone number and phone my premium account didn't transfer still shows free account how do I change this

crematedman

Community Legend

712 Views

1 replies

1 likes

  • 712 Views
  • 1 replies
  • 1 likes

Solved!! Confusing charged payment

Hi, I'm from Malaysia and had subscribed Rm2 for 3 months premium promotion. But, I am still charged for rm14.90. Can I have someone to look at this matter? Thanks

Newbie

Hi,  I'm from Malaysia and had subscribed Rm2 for 3 months premium promotion. But, I am still charged for rm14.90. Can I have someone to look at this matter? Thanks 🙂

crematedman

Community Legend

277 Views

1 replies

1 likes

Premium
Subscription
  • 277 Views
  • 1 replies
  • 1 likes

Solved!! When i log on with my facebook, I log on my sisters spotify, how do i remove my facebook from her ac

When i log on with my facebook, I log on my sisters spotify, how do i remove my facebook from her account?

Newbie

When i log on with my facebook, I log on my sisters spotify, how do i remove my facebook from her account?

crematedman

Community Legend

245 Views

1 replies

1 likes

  • 245 Views
  • 1 replies
  • 1 likes

Solved!! 2 membership

Hi. My family subscriptions failed because my credit card was cancelled. I log in with my email and fixed new subscriptions, but realized it was a new user name?? I cancelled the subscription and open my other user an started my family subscriptions ...

Newbie

Hi. My family subscriptions failed because my credit card was cancelled. I log in with my email and fixed new subscriptions, but realized it was a new user name?? I cancelled the subscription and ope...

crematedman

Community Legend

304 Views

1 replies

1 likes

  • 304 Views
  • 1 replies
  • 1 likes

Solved!! Corrupted track - Faith no more - Sol invictus

Buenas tardes hace unos días intentó pasar a Premium y me sale Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro método de pago. Siempre que lo inten...

Visitor

Buenas tardes hace unos días intentó pasar a Premium y me sale Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nu...

crematedman

Community Legend

324 Views

1 replies

1 likes

  • 324 Views
  • 1 replies
  • 1 likes

Solved!! Can view my Receipts

Hey, I work for a business and have spotify premium through their card. I need to turn in receipts for every month on this item but the page sems to be broke where the receipts are. How can I get my receipt?

Newbie

Hey, I work for a business and have spotify premium through their card. I need to turn in receipts for every month on this item but the page sems to be broke where the receipts are. How can I get my ...

crematedman

Community Legend

412 Views

1 replies

1 likes

  • 412 Views
  • 1 replies
  • 1 likes

Superuser Contribution Purchased premium as a gift

I purchased Spotify premium as a gift. The recipient was supposed to receive an email today and has not yet received it. Both inbox and spam folder have been checked multiple times today.

Casual Listener

I purchased Spotify premium as a gift. The recipient was supposed to receive an email today and has not yet received it. Both inbox and spam folder have been checked multiple times today.

Danipal

Casual Listener

373 Views

2 replies

0 likes

Premium
Subscription
  • 373 Views
  • 2 replies
  • 0 likes

Cancelling subscription

I want to cancel subscription. I have follwed your directions but under subscription it says i have the free version but i am getting $12.00 regularly deducted from my account.

Casual Listener

I want to cancel subscription. I have follwed your directions but under subscription it says i have the free version but i am getting $12.00 regularly deducted from my account.

Millzyb123

Casual Listener

349 Views

5 replies

0 likes

  • 349 Views
  • 5 replies
  • 0 likes

Loging in via facebook -AND- via user/pass directly (security failure)

Hi, All! I am a family premium active member and my account is linked to FB. That is not a problem for me, but now it is being a problem.My Spotify's password (which is different from FB's) was hacked, and this password gives full access to my accoun...

Newbie

Hi, All!   I am a family premium active member and my account is linked to FB. That is not a problem for me, but now it is being a problem. My Spotify's password (which is different from FB's...

Scorpio2177

Casual Listener

929 Views

1 replies

1 likes

Account
Login
Premium
Security
Subscription
  • 929 Views
  • 1 replies
  • 1 likes

Billing date change when upgrading to Family plan

I upgraded to the family plan today. The billing date has changed from the 1st day of the month to the 22nd of the month. Is there something or someone I can get to change this? I have looked around for a change for this and the only option is to can...

Casual Listener

I upgraded to the family plan today. The billing date has changed from the 1st day of the month to the 22nd of the month. Is there something or someone I can get to change this? I have looked around ...

PappiGentry

Casual Listener

781 Views

2 replies

0 likes

  • 781 Views
  • 2 replies
  • 0 likes

Solved!! What's happened to my £4.99/month subscription?

I have been paying £4.99/month for probably 3 years with the monthly payment coming off my credit card automatically each month. That card expired recently but the only option open to me seems to be to subscribe to Premium @ £9.99/month. I want to co...

Newbie

I have been paying £4.99/month for probably 3 years with the monthly payment coming off my credit card automatically each month. That card expired recently but the only option open to me seems to be ...

Maxim

Spotify Star

1203 Views

1 replies

0 likes

Unlimited
  • 1203 Views
  • 1 replies
  • 0 likes

Adding a child

I've just bought my 10 year old an iPod touch and invited him to be a family member through Spotify. I found his accept email but now when I go to login on his touch do I put in my username etc or create a new one for him? It's all confusing as I don...

Newbie

I've just bought my 10 year old an iPod touch and invited him to be a family member through Spotify. I found his accept email but now when I go to login on his touch do I put in my username etc or cr...

Maxim

Spotify Star

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

Solved!! DELETING AN ACCOUNT

My boyfriend deleted his facebook account which he used to sign up for Spotify. He can no longer use Spotify because of his deleted facebook. So with that being said, will he still be charged each month from Spotify even though he doesn't use it? & i...

Newbie

My boyfriend deleted his facebook account which he used to sign up for Spotify. He can no longer use Spotify because of his deleted facebook. So with that being said, will he still be charged each mo...

kirashi

Community Legend

360 Views

2 replies

1 likes

Account
Login
Other
Subscription
  • 360 Views
  • 2 replies
  • 1 likes

Not Receiving Password Reset Link

So I keep trying to reset my password, but Spotify never sends me a reset link. I've sent multiple messages asking for help, and I get the pre-written Spotify support messages sent to my email, but no password reset link. Please help, I need a passwo...

Newbie

So I keep trying to reset my password, but Spotify never sends me a reset link. I've sent multiple messages asking for help, and I get the pre-written Spotify support messages sent to my email, but n...

Maxim

Spotify Star

244 Views

1 replies

0 likes

  • 244 Views
  • 1 replies
  • 0 likes

Spotify don't let me in on my account

Hi, I have had premium for manu years. I use it on my phone, my iPad and two computers. I bought a new mobile and I downloaded Spotify again and changed my password. When I try to login again I get the message "you have already created an account wit...

Casual Listener

Hi, I have had premium for manu years. I use it on my phone, my iPad and two computers. I bought a new mobile and I downloaded Spotify again and changed my password. When I try to login again I get t...

Marrrabou

Casual Listener

278 Views

2 replies

0 likes

  • 278 Views
  • 2 replies
  • 0 likes

They charge me 4.99 and I want a refund

Hi there, yesterday I listened about Spotify for students (I was being curious, even though I'm not a student) so I searched online and I found out the page, they ask me for my credit card number and zip code, click continue and after that they ask m...

Newbie

Hi there, yesterday I listened about Spotify for students (I was being curious, even though I'm not a student) so I searched online and I found out the page, they ask me for my credit card number and...

Maxim

Spotify Star

501 Views

1 replies

0 likes

Account
Other
Subscription
  • 501 Views
  • 1 replies
  • 0 likes