Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
292472 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
541552 Views
990 replies
115 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129683 Views
74 replies
12 likes
I originally signed up with my Facebook account. So my Spotify account has the CORRECT email address, but I'm having issues with creating my own password, say if I don't want to log into Spotify with Facebook, just using my email & passwor...
I originally signed up with my Facebook account. So my Spotify account has the CORRECT email address, but I'm having issues with creating my own password, say if I don't want to log into Spo...
Community Legend
352 Views
1 replies
1 likes
I have just bought (5 nov) the student membership during my 7 day free trial, on my account it says my account will be renewed and charged on the 10 nov? Does that mean it hasnt charged me for the new membership yet, and it wont charge me until the f...
I have just bought (5 nov) the student membership during my 7 day free trial, on my account it says my account will be renewed and charged on the 10 nov? Does that mean it hasnt charged me for the ne...
Community Legend
292 Views
1 replies
1 likes
login a
login a
Community Legend
239 Views
1 replies
1 likes
I changed my phone number and phone my premium account didn't transfer still shows free account how do I change this
I changed my phone number and phone my premium account didn't transfer still shows free account how do I change this
Community Legend
712 Views
1 replies
1 likes
Hi, I'm from Malaysia and had subscribed Rm2 for 3 months premium promotion. But, I am still charged for rm14.90. Can I have someone to look at this matter? Thanks
Hi, I'm from Malaysia and had subscribed Rm2 for 3 months premium promotion. But, I am still charged for rm14.90. Can I have someone to look at this matter? Thanks 🙂
Community Legend
277 Views
1 replies
1 likes
When i log on with my facebook, I log on my sisters spotify, how do i remove my facebook from her account?
When i log on with my facebook, I log on my sisters spotify, how do i remove my facebook from her account?
Community Legend
245 Views
1 replies
1 likes
Hi. My family subscriptions failed because my credit card was cancelled. I log in with my email and fixed new subscriptions, but realized it was a new user name?? I cancelled the subscription and open my other user an started my family subscriptions ...
Hi. My family subscriptions failed because my credit card was cancelled. I log in with my email and fixed new subscriptions, but realized it was a new user name?? I cancelled the subscription and ope...
Community Legend
304 Views
1 replies
1 likes
Buenas tardes hace unos días intentó pasar a Premium y me sale Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro método de pago. Siempre que lo inten...
Buenas tardes hace unos días intentó pasar a Premium y me sale Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nu...
Community Legend
324 Views
1 replies
1 likes
Hey, I work for a business and have spotify premium through their card. I need to turn in receipts for every month on this item but the page sems to be broke where the receipts are. How can I get my receipt?
Hey, I work for a business and have spotify premium through their card. I need to turn in receipts for every month on this item but the page sems to be broke where the receipts are. How can I get my ...
Community Legend
412 Views
1 replies
1 likes
I purchased Spotify premium as a gift. The recipient was supposed to receive an email today and has not yet received it. Both inbox and spam folder have been checked multiple times today.
I purchased Spotify premium as a gift. The recipient was supposed to receive an email today and has not yet received it. Both inbox and spam folder have been checked multiple times today.
Casual Listener
373 Views
2 replies
0 likes
I want to cancel subscription. I have follwed your directions but under subscription it says i have the free version but i am getting $12.00 regularly deducted from my account.
I want to cancel subscription. I have follwed your directions but under subscription it says i have the free version but i am getting $12.00 regularly deducted from my account.
Casual Listener
349 Views
5 replies
0 likes
Hi, All! I am a family premium active member and my account is linked to FB. That is not a problem for me, but now it is being a problem.My Spotify's password (which is different from FB's) was hacked, and this password gives full access to my accoun...
Hi, All! I am a family premium active member and my account is linked to FB. That is not a problem for me, but now it is being a problem. My Spotify's password (which is different from FB's...
Casual Listener
929 Views
1 replies
1 likes
I upgraded to the family plan today. The billing date has changed from the 1st day of the month to the 22nd of the month. Is there something or someone I can get to change this? I have looked around for a change for this and the only option is to can...
I upgraded to the family plan today. The billing date has changed from the 1st day of the month to the 22nd of the month. Is there something or someone I can get to change this? I have looked around ...
Casual Listener
781 Views
2 replies
0 likes
I have been paying £4.99/month for probably 3 years with the monthly payment coming off my credit card automatically each month. That card expired recently but the only option open to me seems to be to subscribe to Premium @ £9.99/month. I want to co...
I have been paying £4.99/month for probably 3 years with the monthly payment coming off my credit card automatically each month. That card expired recently but the only option open to me seems to be ...
Spotify Star
1203 Views
1 replies
0 likes
I've just bought my 10 year old an iPod touch and invited him to be a family member through Spotify. I found his accept email but now when I go to login on his touch do I put in my username etc or create a new one for him? It's all confusing as I don...
I've just bought my 10 year old an iPod touch and invited him to be a family member through Spotify. I found his accept email but now when I go to login on his touch do I put in my username etc or cr...
Spotify Star
327 Views
1 replies
0 likes
My boyfriend deleted his facebook account which he used to sign up for Spotify. He can no longer use Spotify because of his deleted facebook. So with that being said, will he still be charged each month from Spotify even though he doesn't use it? & i...
My boyfriend deleted his facebook account which he used to sign up for Spotify. He can no longer use Spotify because of his deleted facebook. So with that being said, will he still be charged each mo...
Community Legend
360 Views
2 replies
1 likes
So I keep trying to reset my password, but Spotify never sends me a reset link. I've sent multiple messages asking for help, and I get the pre-written Spotify support messages sent to my email, but no password reset link. Please help, I need a passwo...
So I keep trying to reset my password, but Spotify never sends me a reset link. I've sent multiple messages asking for help, and I get the pre-written Spotify support messages sent to my email, but n...
Spotify Star
244 Views
1 replies
0 likes
Hi, I have had premium for manu years. I use it on my phone, my iPad and two computers. I bought a new mobile and I downloaded Spotify again and changed my password. When I try to login again I get the message "you have already created an account wit...
Hi, I have had premium for manu years. I use it on my phone, my iPad and two computers. I bought a new mobile and I downloaded Spotify again and changed my password. When I try to login again I get t...
Casual Listener
278 Views
2 replies
0 likes
Hi there, yesterday I listened about Spotify for students (I was being curious, even though I'm not a student) so I searched online and I found out the page, they ask me for my credit card number and zip code, click continue and after that they ask m...
Hi there, yesterday I listened about Spotify for students (I was being curious, even though I'm not a student) so I searched online and I found out the page, they ask me for my credit card number and...
Spotify Star
501 Views
1 replies
0 likes
