Gift card undelivered

[mariebducharme_]

Hi Community!

I purchased a Spotify gift e-card for Spotify Premium to send to my niece for her birthday. I set the date to September 16th, last Friday. So far, she has not received her gift card and the payment passed on my credit card.

I wrote to the support team but they replied to address the Community first...

Can anyone suggest me a solution for this?

[crematedman · Accepted solution]

@mariebducharme_ sorry to hear about that marie! Would be annoying.

have you confirmed the recipient email is correct? and checked the spam email folder? 

If that doesn't resolve the issue, use the spotify support form again, and if you receive the same response, reply to the email saying you've sought help here to no avail!

[mariebducharme_]

Yes, very!

I hope that this issue will be resolved soon!

[mariebducharme_]

Finally I got in touch with the support team and everything is fine!

[ayrinpeace]

Hi,

I have the same problem as you had..how exactly did you solve it with the help of the support team?

Is there anything I can do apart from checking my friend's email inbox (spam included) before getting in touch with the support team?

Thank you

[mariebducharme_]

I solved it through the support team. They send me an email with the code number my niece could use to get her subscription. I forward it to her and it worked. But I am not sure she ever received the card.
Good luck!

[ayrinpeace]

Then I suppose I could do the same, sending my friend the code I received in the Spotify receipt email.

I'm sorry she won't get the email as a surprise for her birthday as I planned, but at least she'll get the gift!

Thank you very much for your help