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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

293928 Views

529 replies

34 likes

Account
Free
  • 293928 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13745 Views

6 replies

11 likes

Security
  • 13745 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

542072 Views

990 replies

115 likes

Account
  • 542072 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129771 Views

74 replies

12 likes

Account
Login
Premium
  • 129771 Views
  • 74 replies
  • 12 likes

Superuser Contribution In the UK for a year, French credit card

Hi there!I'd like to get premium but Spotify won't let me use my French credit card to pay! I'm a student so I wanted to use the 50% off offer but when I give my credit card details it says that I can't pay for a UK account with a French card... It t...

Casual Listener

Hi there! I'd like to get premium but Spotify won't let me use my French credit card to pay! I'm a student so I wanted to use the 50% off offer but when I give my credit card details it says that I ...

Anyk17

Spotify Star

646 Views

6 replies

0 likes

Other
Premium
Subscription
  • 646 Views
  • 6 replies
  • 0 likes

Premium for Family - subscription status question

I joined Spotify Family, my husband accepted and joing but when I invited my daughter, she accepted via the link and it said 'Congratulations you are a Premium User' but when she logs into the app on her phone it still says she is still on a Free sub...

Casual Listener

 I joined Spotify Family, my husband accepted and joing but when I invited my daughter, she accepted via the link and it said 'Congratulations you are a Premium User' but when she logs into the ...

Lisaaa17

Casual Listener

213 Views

2 replies

0 likes

  • 213 Views
  • 2 replies
  • 0 likes

Can't join Premium for family

Tried to upgrade from Premium to Premium for family because my daughters want to play music separately and we can only run one playlist at a time. They both live in my house, one has her own apple i.d. and one is on mine. Sent both of them the link b...

Newbie

Tried to upgrade from Premium to Premium for family because my daughters want to play music separately and we can only run one playlist at a time.  They both live in my house, one has her own ap...

anilozirmak

Newbie

1158 Views

3 replies

0 likes

Account
  • 1158 Views
  • 3 replies
  • 0 likes

Solved!! My family is in premium and some how I can't get premium and I'm the one paying for this

I am extremely frustrated with this company I'm trying to get a problem solved and I can't find anybody to answer me. Nor can I find a way to contact or speak to anyone. HOW CAN I GET THIS PROBLEM SOLVED

Casual Listener

I am extremely frustrated with this company I'm trying to get a problem solved and I can't find anybody to answer me. Nor can I find a way to contact or speak to anyone. HOW CAN I GET THIS PROBLEM SO...

antone2863

Roadie

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

pago y no soy premium

Hola, he pagado la suscripcion a premium ya que me sale refejado en la cuenta del banco con el numero p00296a135 pero no me llego ningun correo validando nada y sigo sin ser premium. los 0.99€ me dan igual lo que no quiero es que no los disfrute y a ...

Newbie

Hola, he pagado la suscripcion a premium ya que me sale refejado en la cuenta del banco con el numero p00296a135 pero no me llego ningun correo validando nada y sigo sin ser premium.   los 0.9...

user-removed

Not applicable

389 Views

1 replies

1 likes

Account
Premium
Subscription
  • 389 Views
  • 1 replies
  • 1 likes

Superuser Contribution Migrate my premium account to someone else's family plan

Hi guys! I have a premium account and I want to join my friend's family plan's last spot. Is there any way to keep my profile and songs and playlists transfering to the new plan? Thanks!

Casual Listener

Hi guys! I have a premium account and I want to join my friend's family plan's last spot. Is there any way to keep my profile and songs and playlists transfering to the new plan?   Thanks!

Alejandro_C

Spotify Legend

3224 Views

6 replies

0 likes

Premium
  • 3224 Views
  • 6 replies
  • 0 likes

premium won't go through to my app on my phone

I paid and signed up for premium on my lap top and when i went to use spotify on my phone, it still says I do not have premium when I have the reciept saying I paid for it. Help me please

Newbie

I paid and signed up for premium on my lap top and when i went to use spotify on my phone, it still says I do not have premium when I have the reciept saying I paid for it. Help me please

MartinStoichkov

Community Legend

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

error in signing up to family instead of premium

HelloI signed up for premium last night, and then I had a page appear with all the file spotify memberships, at the bottom of this page it had a button click here to activate your premium account, which I did, however it had signed me over to family,...

Newbie

Hello I signed up for premium last night, and then I had a page appear with all the file spotify memberships, at the bottom of this page it had a button click here to activate your premium account, ...

serrahscarlett

Newbie

273 Views

2 replies

0 likes

Subscription
  • 273 Views
  • 2 replies
  • 0 likes

Superuser Contribution Inloggegevens

Ik ben mijn inloggegevens vergeten en mijn emailadres gebruik ik niet meer omdat hij is gehacked. Ik gebruik Spotify premium en er wordt dus nu elke maand geld afgeschreven en ik wil hem opzeggen, maar ik weet niet hoe.

Newbie

Ik ben mijn inloggegevens vergeten en mijn emailadres gebruik ik niet meer omdat hij is gehacked. Ik gebruik Spotify premium en er wordt dus nu elke maand geld afgeschreven en ik wil hem opzeggen, ma...

Anyk17

Spotify Star

433 Views

1 replies

0 likes

Account
Login
Premium
  • 433 Views
  • 1 replies
  • 0 likes

Superuser Contribution Password reset on mobile app and country settings on Playstation 4

I have changed my profile settings to a different country and it didn't work for my ps4. And password resets still don't work on the mobile app. Could some one please help me.

Newbie

I have changed my profile settings to a different country and it didn't work for my ps4. And password resets still don't work on the mobile app. Could some one please help me.

Anyk17

Spotify Star

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

Superuser Contribution Betalning via faktura?

Mamma vill ge mig och min lillasyster spotify premium i present, men kan inte betala via kort på internet. Går det att betala via faktura?

Newbie

Mamma vill ge mig och min lillasyster spotify premium i present, men kan inte betala via kort på internet. Går det att betala via faktura?

Anyk17

Spotify Star

4039 Views

1 replies

1 likes

  • 4039 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cancelar Suscripcion si he pagado

Si cancelo la suscripcion y recien pague este mes ya para la siguiente facturacion no deberia aparecerme ningun cobro?

Newbie

Si cancelo la suscripcion y recien pague este mes ya para la siguiente facturacion no deberia aparecerme ningun cobro?

Anyk17

Spotify Star

567 Views

1 replies

0 likes

  • 567 Views
  • 1 replies
  • 0 likes

Superuser Contribution conta vinculada ao facebook

Boa noite. Eu estava com uma conta free vinculada ao meu facebook. Porem, minha irma me adicionou a sua conta do plano familiar. Tentei aderir ao plano pela conta free que eu tinha mas nao foi possivel. Utlizei um outro e-mail e abri uma conta nova n...

Newbie

Boa noite.  Eu estava com uma conta free vinculada ao meu facebook. Porem, minha irma me adicionou a sua conta do plano familiar. Tentei aderir ao plano pela conta free que eu tinha mas nao foi...

Anyk17

Spotify Star

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook Accounts no longer premium

I was on my phone yesterday and was playing all my songs and then today it just stopped I updated my phone and now everything gone and no longer have premium account i don't know what happened? Can anyone help

Newbie

I was on my phone yesterday and was playing all my songs and then today it just stopped I updated my phone and now everything gone and no longer have premium account i don't know what happened? Can a...

Anyk17

Spotify Star

179 Views

1 replies

0 likes

  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelar todas as contas

Cancelar conta vinculada ao cartão de crédito não consigo cancelar pois informa que não existe nenhuma conta vinculada aos meus emails ou Facebook no entanto estou sendo cobrada no cartão de crédito

Newbie

Cancelar conta vinculada ao cartão de crédito não consigo cancelar pois informa que não existe nenhuma conta vinculada aos meus emails ou Facebook no entanto estou sendo cobrada no cartão de crédito

Anyk17

Spotify Star

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution Need to Link my FB account to my Premium Spotify Account

I have a new Premium Spotify account and this old account is currently linked to my facebook(this account is created via fb by the way). I would like to remove this account or deactivate this so that I can link my new Premium account with my facebook...

Newbie

  I have a new Premium Spotify account and this old account is currently linked to my facebook(this account is created via fb by the way). I would like to remove this account or deactivate this...

Anyk17

Spotify Star

203 Views

1 replies

0 likes

  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Multiple Family User listening at the same time

Hi. I have 3 accounts; one for me, one for my wife, and one for the common streaming in our house via Sonos. My personal spotify account just paused because "it was beeing used by another device" or something, but that's just the reason why I created...

Newbie

Hi. I have 3 accounts; one for me, one for my wife, and one for the common streaming in our house via Sonos. My personal spotify account just paused because "it was beeing used by another device...

Anyk17

Spotify Star

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Solved!! change card details and charged as premium not student

hey,i lost my bank card so when my new one arrived i entered it in to continue my spotfiy subscription , but this month i have been charged full price and not the student price im sgined up for. i did not cancel my subscription or anything , i just u...

Casual Listener

hey, i lost my bank card so when my new one arrived i entered it in to continue my spotfiy subscription , but this month i have been charged full price and not the student price im sgined ...

kepea

Casual Listener

514 Views

2 replies

0 likes

  • 514 Views
  • 2 replies
  • 0 likes

Superuser Contribution Switch from Family to Student Account

Hi all,how can I change my account from Family to Student?Do I have to switch to Premium first and then proof that I'm a student?Thanks!

Newbie

Hi all, how can I change my account from Family to Student? Do I have to switch to Premium first and then proof that I'm a student? Thanks!

Anyk17

Spotify Star

470 Views

1 replies

0 likes

  • 470 Views
  • 1 replies
  • 0 likes

Superuser Contribution Smart Tv Sorunu

Üyeliğime facebook üzerinden giriş yaptığım için kullanıcı adım yok. Bu yüzden smart tv için giriş yaparken cihazlar için kullanıcı adı oluşturup şifremi email adresime gönderiliyor. Ancak spotify dan herhangi bir email gelmedi. Bunu bir çok kez dene...

Visitor

Üyeliğime facebook üzerinden giriş yaptığım için kullanıcı adım yok. Bu yüzden smart tv için giriş yaparken cihazlar için kullanıcı adı oluşturup şifremi email adresime gönderiliyor. Ancak spotify da...

Anyk17

Spotify Star

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes