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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8530 Views
  • 1 replies
  • 9 likes
  • Security
  • 8530 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 476036 Views
  • 978 replies
  • 111 likes
  • Account
  • 476036 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1208182 Views
  • 119 replies
  • 117 likes
  • Account
  • 1208182 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119327 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119327 Views
  • 72 replies
  • 12 likes

Solved!! I'm a student but being charged full price

I'm a student in the UK and I've been paying the student rate (£4.99) since I joined, however in May the price jumped to £9.99. I'm still a full time student so why have I been being charged almost double? Thanks Edit: When I go to Subscription>Chang...

  • Newbie
  • I'm a student in the UK and I've been paying the student rate (£4.99) since I joined, however in May the price jumped to £9.99.   I'm still a full time student so why have I been being charged...
  • user-removed
  • Not applicable
  • 311 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 311 Views
  • 1 replies
  • 0 likes

Solved!! t

  • Casual Listener
  • Maxim
  • Spotify Star
  • 727 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 727 Views
  • 6 replies
  • 0 likes

Solved!! Can't log in

Hi,I created a new Spotify account recently because I wanted to give it a second try and did not want to use the old account due to the user name I had picked. To save time, I created the newer account using my Facebook details. After logging out of ...

  • Visitor
  • Hi, I created a new Spotify account recently because I wanted to give it a second try and did not want to use the old account due to the user name I had picked. To save time, I created the newer...
  • CathodeRay
  • Newbie
  • 426 Views
  • 2 replies
  • 0 likes
  • Login
  • 426 Views
  • 2 replies
  • 0 likes

Unable to log in

I am unable to log in spotify account on desktop account.I already reset my password but still problem occured.A error occurs saying "Service is temporarily down.Please try again later.Error code 2".But It's been 4 days already.Don't Know how to fix ...

  • Casual Listener
  • I am unable to log in spotify account on desktop account.I already reset my password but still problem occured.A error occurs saying "Service is temporarily down.Please try again later.Error code 2"....
  • kashyapagyat
  • Casual Listener
  • 266 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 266 Views
  • 2 replies
  • 0 likes

Album not playable

Hello,I am having problems with the album Bloodstone & Diamonds from Machine Head. It just shows as unplayable, but was perfectly playable like two weeks ago. And it is not just on my devices, but also on my friends device. We both have premimum acco...

  • Casual Listener
  • Hello, I am having problems with the album Bloodstone & Diamonds from Machine Head. It just shows as unplayable, but was perfectly playable like two weeks ago.    And it is not just ...
  • egin_28
  • Casual Listener
  • 184 Views
  • 1 replies
  • 0 likes
  • Other
  • 184 Views
  • 1 replies
  • 0 likes

Premium Charged 2x

I upgraded my account and was still charged 9.99 on 10-3 and again 14.99 on 10-14 for month of October. I was just charged 9.99 again for November and pretty positive will charge 14.99 on 14th.

  • Casual Listener
  • I upgraded my account and was still charged 9.99 on 10-3 and again 14.99 on 10-14 for month of October. I was just charged 9.99 again for November and pretty positive will charge 14.99 on 14th.
  • Trivera0902
  • Casual Listener
  • 1003 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 1003 Views
  • 2 replies
  • 0 likes

I have two accounts - I should only have one!

Hello!So, I first signed up to Spotify using an email address and used the free version.Later on, I linked (at least I thought I did) this account to Facebook.It looks like what has happened that I have actually signed up for another account through ...

  • Newbie
  • Hello! So, I first signed up to Spotify using an email address and used the free version. Later on, I linked (at least I thought I did) this account to Facebook. It looks like what has happe...
  • LordRollin
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Unable to switch credit card info after fraud

Hi, my credit card was stolen so I got a new one, before I could switch the info on my Spotify account, they sent me an email saying my account would be terminated. I tried to log in but it says I have an incorrect password, also, if I say I forgot i...

  • Newbie
  • Hi, my credit card was stolen so I got a new one, before I could switch the info on my Spotify account, they sent me an email saying my account would be terminated. I tried to log in but it says I ha...
  • LordRollin
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Non-Profit Account

Hey everyone! I'm a student representing a charity that does a lot of work with music. I've seen talk about a non-profit account and an application for such an account. Where can we find the application? Thanks!

  • Newbie
  • Hey everyone! I'm a student representing a charity that does a lot of work with music. I've seen talk about a non-profit account and an application for such an account. Where can we find the applicat...
  • LordRollin
  • Community Legend
  • 3809 Views
  • 1 replies
  • 0 likes
  • Account
  • 3809 Views
  • 1 replies
  • 0 likes

can't log in

cant open my account in spotify. i already forgot my account name and password. it keeps on charging me on my credit card. how can i stop that? please help. thanks

  • Casual Listener
  • cant open my account in spotify. i already forgot my account name and password. it keeps on charging me on my credit card. how can i stop that? please help. thanks
  • ag2526
  • Roadie
  • 223 Views
  • 3 replies
  • 0 likes
  • 223 Views
  • 3 replies
  • 0 likes

New Phone

I recently upgraded my phone from an Iphone 5 to an Iphone 7. When I did this the premium service did noit transfer to the phone, only the free service. I checked my status online and it stated that I indeed was subscibed to the premium service. At t...

  • Newbie
  • I recently upgraded my phone from an Iphone 5 to an Iphone 7. When I did this the premium service did noit transfer to the phone, only the free service. I checked my status online and it stated that ...
  • Maxim
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 156 Views
  • 1 replies
  • 0 likes

Solved!! Cannot log in. "You've already created an account"

I just got a new iphone and after the restore i get an error "You've already created an account with that email" when trying to log in. I am on the "login" page not the "create account" page. I can log into my account online and used the "log out of ...

  • Casual Listener
  • I just got a new iphone and after the restore i get an error "You've already created an account with that email" when trying to log in. I am on the "login" page not the "create account" page. I can l...
  • Dom76
  • Casual Listener
  • 656 Views
  • 2 replies
  • 0 likes
  • 656 Views
  • 2 replies
  • 0 likes

I tried paying for student discount, didn't go through, and charged me?

I went on the computer, signed up for student discount, and I wrote down all the information when there was a notice that says the processing failed. So I deleted the page, decided to try it some other time, and when I check my bank account, Spotify ...

  • Newbie
  • I went on the computer, signed up for student discount, and I wrote down all the information when there was a notice that says the processing failed. So I deleted the page, decided to try it some oth...
  • Csmith1123
  • Newbie
  • 544 Views
  • 7 replies
  • 0 likes
  • Account
  • 544 Views
  • 7 replies
  • 0 likes

Superuser Contribution Family plan

Paying for the family plan but one of my devices just stopped working. It was working perfectly then all of a sudden the premium ended

  • Newbie
  • Paying for the family plan but one of my devices just stopped working. It was working perfectly then all of a sudden the premium ended
  • Anyk17
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged twice per month

I payed the regular 10.66 payment on 10/27/2016 but I have another pending payment for 5.33 on my card from 11/02

  • Newbie
  • I payed the regular 10.66 payment on 10/27/2016 but I have another pending payment for 5.33 on my card from 11/02
  • Anyk17
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Student

Are there any immediate plans to make the student discount available in more countries?

  • Newbie
  • Are there any immediate plans to make the student discount available in more countries?
  • Anyk17
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Why am I charge full price when I am still a student?

Dear all, I am currently a student and I was charge full price (previously I wasn't). However do I contact someone to sort this out? Because it is an absolute pain and I can't find any email address to email to sort this out. Thanks, Ben

  • Newbie
  • Dear all,   I am currently a student and I was charge full price (previously I wasn't). However do I contact someone to sort this out? Because it is an absolute pain and I can't find any email...
  • Maxim
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to get premium and cant load the page?

Have tried a desktop and tablet as well as my phone and tried reinstalling the app and have tried switching between 4g and WiFi and nothing is working! All it does is gets to the pay page and never loads

  • Newbie
  • Have tried a desktop and tablet as well as my phone and tried reinstalling the app and have tried switching between 4g and WiFi and nothing is working! All it does is gets to the pay page and never l...
  • Anyk17
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switch student discount to another account

I used my student discount to go premium for an account that I no longer use and canceled the subscription and want to use the discount on my current account but it says that my student discount is still being used for my other account. How can I cha...

  • Newbie
  • I used my student discount to go premium for an account that I no longer use and canceled the subscription and want to use the discount on my current account but it says that my student discount is s...
  • Anyk17
  • Spotify Star
  • 1988 Views
  • 1 replies
  • 1 likes
  • 1988 Views
  • 1 replies
  • 1 likes