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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83222 Views

29 replies

0 likes

  • 83222 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104151 Views

10 replies

3 likes

Account
Login
  • 104151 Views
  • 10 replies
  • 3 likes

About yearly payment

Hello , i have family premium subs.I would pay for 1 year once not every month.Is that possible?

Newbie

Hello , i have family premium subs. I would  pay for 1 year once not every month. Is that possible?

Maxim

Spotify Star

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

charge still pending on cc

Why is spotify still pending a payment on my cc if they couldn't verify the school i attend and i didnt get access to the student spotify and i still have the basic free version i would like for that to come off now as its been more than 7 days since...

Newbie

Why is spotify still pending a payment on my cc if they couldn't verify the school i attend and i didnt get access to the student spotify and i still have the basic free version i would like for that...

Maxim

Spotify Star

244 Views

1 replies

0 likes

  • 244 Views
  • 1 replies
  • 0 likes

Solved!! Lost all playlist when upgrading to Premium Family

I received an invite to Spotify Premium Family from my husband, created a spotify account to my own email address, redeemed the received invite and voila - none of my playlists from his account (and none of his either) appear in my account. What to d...

Casual Listener

I received an invite to Spotify Premium Family from my husband, created a spotify account to my own email address, redeemed the received invite and voila - none of my playlists from his account (and ...

Maxim

Spotify Star

5287 Views

3 replies

0 likes

  • 5287 Views
  • 3 replies
  • 0 likes

Solved!! Gift card substription

Hi, I just received a $72 Spotify gift card for my birthday. I have followed the instructions to redeem. And my account is showing premium for 6mths.But when I go to download music it keeps offering me a premium trail and won't let me download... Am ...

Casual Listener

Hi, I just received a $72 Spotify gift card for my birthday. I have followed the instructions to redeem. And my account is showing premium for 6mths. But when I go to download music it keeps offerin...

Chick11

Casual Listener

578 Views

4 replies

0 likes

  • 578 Views
  • 4 replies
  • 0 likes

spotify family plan

I'm so confused about this. It's telling me that the account I want to add to my family plan has to be the same address, so if the phone is not at the address, it can't be on my family plan? I don't understand that. How does it check if it's from the...

Casual Listener

I'm so confused about this. It's telling me that the account I want to add to my family plan has to be the same address, so if the phone is not at the address, it can't be on my family plan? I don't ...

simonsteenberg

Newbie

980 Views

5 replies

0 likes

Account
Login
Premium
  • 980 Views
  • 5 replies
  • 0 likes

Premium account not validating

I've had a premium account for over a year now. I pay a monthly subscription through iTunes which is still valid however I'm unable to downlaod any tracks to listen to offline. I've signed in and out, deleted the app and installed it again to no avai...

Newbie

I've had a premium account for over a year now.  I pay a monthly subscription through iTunes which is still valid however I'm unable to downlaod any tracks to listen to offline.  I've signe...

Maxim

Spotify Star

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium support - security questions regarding an account hack

Hello dear SpotifySince I wasn't able to find any other way to contact you, I'd like to report an issue with my account - I think it was accessed by other entities since for an hour a different device then the ones in front of me were blocking me fro...

Casual Listener

Hello dear Spotify Since I wasn't able to find any other way to contact you, I'd like to report an issue with my account - I think it was accessed by other entities since for an hour a differen...

Maxim

Spotify Star

525 Views

1 replies

0 likes

Account
Security
  • 525 Views
  • 1 replies
  • 0 likes

Family Subscription

Hi, I recently moved in together with my partner and would like to subcribe to Spotify Family Plan. However, me and her have different address as we have both subscribe to Spotify previously before moving in. How do I change the address?

Visitor

Hi,   I recently moved in together with my partner and would like to subcribe to Spotify Family Plan. However, me and her have different address as we have both subscribe to Spotify previously...

Finchey

Regular

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes

Solved!! Cant log-in

Im from Philippines and now working here in Malaysia. When i was about to play my playlist i was directed to sign in page. When i logged in it says that i can only open the app for 14days abroad. I already changed my country and even bought premium s...

Casual Listener

Im from Philippines and now working here in Malaysia. When i was about to play my playlist i was directed to sign in page. When i logged in it says that i can only open the app for 14days abroad. I a...

Phinoh

Casual Listener

515 Views

2 replies

0 likes

  • 515 Views
  • 2 replies
  • 0 likes

spotify accts hacked

Hello how can i deactivate spotify premium .. Someone change the email and pass of my spotify ....someone help how can i deactivates that

Newbie

Hello how can i deactivate spotify premium .. Someone change the email and pass of my spotify ....someone help how can i deactivates that

Maxim

Spotify Star

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes

Payment

I have paid but I have not for Spotify premium It says i have Spotify free?

Newbie

I have paid but I have not for Spotify premium It says i have Spotify free?

Bearfootrecords

Community Legend

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

Payment with Paypal

I want to pay my Premium Acc with Paypal but it is not possible, my Paypal Account is already autorisized. I use the Student Discount . Please help me

Newbie

I want to pay my Premium Acc with Paypal but it is not possible, my Paypal Account is already autorisized. I use the Student Discount . Please help me 🙂  

Maxim

Spotify Star

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes

Account hacked

Hello everyone, I need a little help to get back my acc. Someone changed my password and email address. I have access to account via facebook. I sent request to spotify but at the end i will not recive answear because it won't be send to my email. Id...

Newbie

Hello everyone,  I need a little help to get back my acc. Someone changed my password and email address. I have access to account via facebook. I sent request to spotify but at the end i will n...

Bearfootrecords

Community Legend

388 Views

1 replies

0 likes

Account
Security
  • 388 Views
  • 1 replies
  • 0 likes

Time to renew !

HelloI have an account (premium - US) now I am in Australia and bought a gift card from Australia. I can not use it until my account subscription ended and expired. I want to know if I let my account expires and after that I change the country to Aus...

Music Fan

Hello I have an account (premium - US) now I am in Australia and bought a gift card from Australia. I can not use it until my account subscription ended and expired.   I want to know if I let...

Bearfootrecords

Community Legend

370 Views

1 replies

0 likes

Account
Premium
  • 370 Views
  • 1 replies
  • 0 likes

Vodafone AU Spotify Premium Issue

Hi, I am having some issues with my free 12mth subscription to Spotify through Vodafone. I previously had a spotify account that was linked to my vodafone account and everything was fine, but when I deleted facebook I was no longer able to use that s...

Casual Listener

Hi,   I am having some issues with my free 12mth subscription to Spotify through Vodafone.  I previously had a spotify account that was linked to my vodafone account and everything was fi...

EvieBee

Casual Listener

433 Views

2 replies

0 likes

Account
Free
Subscription
  • 433 Views
  • 2 replies
  • 0 likes

Spotify premium

Newbie

iranspotify

Music Fan

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution TESTAMENT NEW ALBUM DOES NOT WORK !!!!

hello everyone , testament new album BROTHERHOOD OF THE SNAKE's tracks number 5,6 and 7 doesn't work on spotify..They are starting but breaking at the half of songs..Please help aout it

Regular

hello everyone , testament new album BROTHERHOOD OF THE SNAKE's tracks number 5,6 and 7 doesn't work on spotify.. They are starting but breaking at the half of songs.. Please help aout it

user-removed

Not applicable

5018 Views

57 replies

4 likes

  • 5018 Views
  • 57 replies
  • 4 likes

Account Highjacked, Proof inside, please help

I'm able to log in because my client on the computer has not logged out, but someone has hijacked my account, changed the email assosciated, and then changed my password. My email was changed from jakelurie@gmail.com to 423758246udas@gmail.com The hi...

Newbie

I'm able to log in because my client on the computer has not logged out, but someone has hijacked my account, changed the email assosciated, and then changed my password. My email was changed from ja...

lenik

Casual Listener

332 Views

1 replies

0 likes

Account
Login
Premium
Security
  • 332 Views
  • 1 replies
  • 0 likes

Student discount went automatically back to regular price without notification

I'm was using the student discount but when I realized I was being charged $9.99 again I cancelled my subscription. I then proceeded to check my receipts and saw I was bileld $10. I researched further and saw the student discount is only valid 12 mon...

Casual Listener

I'm was using the student discount but when I realized  I was being charged $9.99 again I cancelled my subscription. I then proceeded to check my receipts and saw I was bileld $10. I researched ...

lilpoundcake

Newbie

323 Views

1 replies

0 likes

Account
Premium
Subscription
  • 323 Views
  • 1 replies
  • 0 likes

premium family won't allow 3 users at one time...

We are three users who keep bumping each other off. We play music on our iphones and i use my laptop for the "library". Is there a max or something we should be doing? Thanks!

Casual Listener

We are three users who keep bumping each other off. We play music on our iphones and i use my laptop for the "library". Is there a max or something we should be doing?  Thanks!  

Jodihayes

Casual Listener

297 Views

2 replies

0 likes

  • 297 Views
  • 2 replies
  • 0 likes