Giftcard code invalid

[Majkii]

I bought a giftcard yesterday. And when I enter the code it says it is invalid, altho its not. I've tried on 3 different platforms (don't know why but I did). I've been back to the place I bought it but the code is activaded and they are just the middlehand so they couldn't help me.

PS: I really think you should have a telephone support aswell.

[Peter__]

@AlyJanely - Sorry for the late reply. If you could get in touch with the customer services team directly using the online contact form they should be able to get it swapped over and redeemed for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

[11165957599]

Email hola no se como Preguntar aca por eso pongo aca la PREGUNTA,

si yo compro Una 

Tarjeta electrónica Spotify Premium, Como hago párr pagarla? heno otra Formas de pagarlo Que No Sea La Tarjeta de Crédito pal o de pago? Se Puede imprimir y pagarlo?

[Jarmstrong0821 · Accepted solution]

Same thing

[Minnesjord00]

My code is invalid, what am I going to do?
Need help:)

[osornios]

@Minnesjord00

You should contact customer support through this link:

https://support.spotify.com/contact-spotify-support/

They'll help you out. They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.

[redill927]

2017, and still facing the same problem. i cant redeem the code for family plan

[Alex822]

Hi Meredith it seems that the prepaid card i bought isnt working it appears as an invalid code and i cant upgrade , can you help 😞 

[osornios]

Hey @Alex822,

You should fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.