Giftcard code invalid

[Majkii]

I bought a giftcard yesterday. And when I enter the code it says it is invalid, altho its not. I've tried on 3 different platforms (don't know why but I did). I've been back to the place I bought it but the code is activaded and they are just the middlehand so they couldn't help me.

PS: I really think you should have a telephone support aswell.

[Majkii]

It actually pisses me off that noone of the mods doesnt reply..

[meahtenoha · Accepted solution]

Hi Majjkii - We've forwarded your query to the customer service department. A member of our support team will be in touch shortly--keep an eye on your personal inbox.

If you think you're also experiencing a payments/ gift card issue, please get in touch via the contact form.

[Fatboy73]

Hi I have exactly the same problem. I purchased a 300sek giftcard. Once I redeem the code I got this message "invalid code", and then the system asks me to check it again.The code I entered is the correct one so the answer does'nt help at all. So the people in the store where I bought it. Nobody knows there how it works.

My question is, have I lost my almost 30€ or I am missing something?

Thanks in advance for any help

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@Majkii wrote:

I bought a giftcard yesterday. And when I enter the code it says it is invalid, altho its not. I've tried on 3 different platforms (don't know why but I did). I've been back to the place I bought it but the code is activaded and they are just the middlehand so they couldn't help me.

PS: I really think you should have a telephone support aswell.

---

---

@Majkii wrote:

I bought a giftcard yesterday. And when I enter the code it says it is invalid, altho its not. I've tried on 3 different platforms (don't know why but I did). I've been back to the place I bought it but the code is activaded and they are just the middlehand so they couldn't help me.

PS: I really think you should have a telephone support aswell.

---

[Sam]

Fatboy73 - We'll be able to look into it for you, but you'll need to contact our payments team here.

We can't sort anything out here, too many security details needed.

[Fatboy73]

Hi,

I still have the same problem. Nobody contacted me. Looks like customer service is not working as it should

[Fatboy73]

still waiting for your reply!

[Fatboy73]

Are you guys on vacation?
It's been far too long since I contacted you and still have no solution to my problem.
In fact you haven't contacted me for 3 days now!!

I demand a solution NOW

[meahtenoha]

Hi there - You should've received an email from my colleague just today. She can keep helping via that email thread. 

[Cj]

I just bought and the code says We are currently not able to redeem this code! HELP!

[HPatronen]

Im having the same problem! Although I bought my code 24.08.2012... im pretty sure it hasnt been 12 months since then 

[meahtenoha]

We're currently looking into the redeeming process for you. Please see Dave's post here. 

As soon as there's an update we'll let you know. 

[seveneleven764]

I have the same problem, pretty frustrating.

[ERAZMUS2]

Same problem here!

[ruurd01]

Same problem here!!

[Risto]

Im also having this problem with my prepaid card...I bought one for myself, and my sister for her birthday and my sisters one isnt working , havent tried mine yet because of this.  Could you please inform me when its working again!

Risto

[meahtenoha]

Hi everyone, quick update. As a first port of call can you all try the steps found here: http://community.spotify.com/t5/Accounts-Subscriptions-and-Music/We-are-currently-not-able-to-redeem...

If you're still unable to redeem that code please fill out our contact form. Be sure to include the code you are trying to redeem so we can investigate. 

[Clive]

same problem with me, I've tried 2 different cards

[1123945986]

I'm also having problems with redeeming a gift card. I've been trying for 4 hours now- sometimes I get a success message but when checking my account i'm still on the free version!

[dcarlier1970]

I get two messages

"Oeps! er is iets misgegaan probeer het later opnieuw............"

And

we wer not able to redeem this code....... ( or something along those lines)

I filled in a Contact form and checked out the blog, no solutions!

Can I please get what I paid for?