Giftcard code invalid

[Majkii]

I bought a giftcard yesterday. And when I enter the code it says it is invalid, altho its not. I've tried on 3 different platforms (don't know why but I did). I've been back to the place I bought it but the code is activaded and they are just the middlehand so they couldn't help me.

PS: I really think you should have a telephone support aswell.

[Risto]

Hey,

I just redeemed my code and it said you have been credited one month of premium to your account.  Well when i closed spotify and restarded it was still on spotify free, and my account details still say spotify free, and it works like spotify free.  So whats the problem? Have I lost my redeem code for nothing? Or can we get it to work.  I need some help have my card here safe and sound still.

Risto

[BinaryBlob]

I also have this problem, bought my card today and received the error when I tried to enter it.

[Peter__]

It looks like the issue regarding redeeming codes is still ongoing.

I'm sure the staff are working hard to get this sorted, we will all have to just wait patiently until it is. 

Anyone who's code is failing to go through, have you tried the suggestions in the staff post on the previous page? 

Also anyone who is desperate for premium can still subscribe using a debit/credit card and add their code on later, which should just act as a month without a recurring payment.

Peter

[mrstooor]

Still can't redeem the code.... what to do?

[ChrisHurrDurr]

I've also got that issue, not only that one also when I will enter the code this messege comes up :"Oops! Something went wrong, please try again or check out our help area"

[mrstooor]

now it said that it all was done, that the code has been redeemed and i have 1month of premium, but i dont...

[ChrisHurrDurr]

i got the same problem

[Jigbring]

I also have this problem, als tried to add the code yesterday and got the same error " Oops! Something went wrong, please try again or check out our help area ". And im in big need of Spotify Premium!!!
If anyone have a solution please contact me on flowball.carlsson@gmail.com. 

[sannas96]

I got one for my sister and im experiencing the same problem. Any solution? ps. I agree, you should really have telephone support aswell. It's very frustrating not being able to get a direct answer. 

[morten299]

Have the same problem. i bought mine 5. oktober. 

Waited the hole weekend. still the same message " Oops! Something went wrong, please try again or check out our help area" 

please fix it.

[zipert]

Same problem. Sunday the 7th.

[Hecnone]

Same problem here... =(

[meahtenoha]

Hi everyone - Could you all give that redeemation another try? We've had users reporting that all is well this morning. 

If you're still having trouble please let me know. 

[Hecnone]

still not working!!

[meahtenoha · Accepted solution]

Hi Hecnone - I can see you've already filled in our contact form. I've got a response on the way to you now. 

Take a look in your inbox when you've got a second. 

[plejboj]

I got one of these spotify prepaidcards for my birthday today and  the code doesen't work, i have tried it many times but it wont work! 😞 it only says: "Oops! Something went wrong, please try again or check out our help area"

Please help me 😞

[raachel]

I need help too! Purchased a giftcard today and my pin won't work! 😞 

[iamseverin]

Same problem here.    iamseverin

[Marielespinoza]

I have the same problem! And it's so frustrating!

I already filled out a form to get help, please, I need my music, or did I just lose 60 dlls?

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[meahtenoha]

Hi everyone - If you're having trouble with a gift card we can help via the contact form. 

Please be sure include the pin code in your message so we can investigate.