Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80348 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
653657 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
734058 Views
18 replies
29 likes
Bought a giftcard from the store and it says i cant redeem it because its not from my country
Bought a giftcard from the store and it says i cant redeem it because its not from my country 😕
Spotify Legend
256 Views
1 replies
0 likes
there is a problem on an artist page on spotify. here is the URL spotify:artist:6NPAit70mG3MHreInB1pKathere is sonny black the rapper and sonny black the blues singer... they are not the same person but managed to get on the same page somehow
there is a problem on an artist page on spotify. here is the URL spotify:artist:6NPAit70mG3MHreInB1pKa there is sonny black the rapper and sonny black the blues singer... they are not t...
Spotify Star
201 Views
1 replies
0 likes
Here's what we got from you: I had to make a new Spotify account because the old one under the user name "marian savage" has an old email address that I deleted and I got a new phone last night and I could not remember that account password. Without ...
Here's what we got from you: I had to make a new Spotify account because the old one under the user name "marian savage" has an old email address that I deleted and I got a new phone last night and I...
Roadie
218 Views
1 replies
0 likes
I was wrongly charged, my username is masamoah83
I was wrongly charged, my username is masamoah83
Spotify Star
188 Views
1 replies
0 likes
I added the family plan to my account and now I'm going to bill for family in the same month I have already paid for my monthly subscriptions. Why is this not prorated. Can I change it back without changing my billing date. Because I don't want to be...
I added the family plan to my account and now I'm going to bill for family in the same month I have already paid for my monthly subscriptions. Why is this not prorated. Can I change it back without c...
Spotify Star
181 Views
1 replies
0 likes
Looking for assistance with how to cancel an invite send to a family member through the invite function.
Looking for assistance with how to cancel an invite send to a family member through the invite function.
Roadie
449 Views
1 replies
0 likes
I live in the US, but my account shows the country as UK on my PC. I am unable to change it back to US. When I click on United Kingdom, no dropdown list appear for countries.I originally accessed this account through Facebook and it is still accessib...
I live in the US, but my account shows the country as UK on my PC. I am unable to change it back to US. When I click on United Kingdom, no dropdown list appear for countries. I originally acce...
Spotify Legend
1394 Views
1 replies
0 likes
Hi. My son can't remember which email address he has Spotify linked into and we have tried all our current emails. Any idea how to find out so we can reset password? Thanks
Hi. My son can't remember which email address he has Spotify linked into and we have tried all our current emails. Any idea how to find out so we can reset password? Thanks
Spotify Star
240 Views
1 replies
0 likes
Hi, can you please help me login to my account? My userid is 'vinuneuro'. I tried resetting the password but I'm not getting the reset email in any of my email accounts so I'm not sure what email address it is going to. Could you at least please tell...
Hi, can you please help me login to my account? My userid is 'vinuneuro'. I tried resetting the password but I'm not getting the reset email in any of my email accounts so I'm not sure what email add...
Roadie
672 Views
1 replies
0 likes
Hi I've recently changed to family from premium however when I go onto my account it just says premium and I can't see any family members added , does this mean I will have 2 accounts and therefore will be paying twice how can I avoid this and find o...
Hi I've recently changed to family from premium however when I go onto my account it just says premium and I can't see any family members added , does this mean I will have 2 accounts and therefore w...
Roadie
259 Views
3 replies
0 likes
I been getting charge $12.99 per monthWho knows for how long I would like to know why and if I can get all my money back that they overcharge me? ASAP!
I been getting charge $12.99 per month Who knows for how long I would like to know why and if I can get all my money back that they overcharge me? ASAP!
Community Legend
216 Views
1 replies
0 likes
I was trying to join my wife's family premium plan through the email invitation. It gave me an error saying I had 2 subscriptions in the past 12 months and it wouldn't let me continue to getting premium. What do I need to do to clear this up and get ...
I was trying to join my wife's family premium plan through the email invitation. It gave me an error saying I had 2 subscriptions in the past 12 months and it wouldn't let me continue to getting...
Roadie
273 Views
1 replies
0 likes
Hello! I have trouble logging in my account. It says "enjoting your trip? If you want to listen more than 14 days abroad change your country". I tried to change my country (from Argentina to Colombia) in "edit profile" but it wont let me. By the way,...
Hello! I have trouble logging in my account. It says "enjoting your trip? If you want to listen more than 14 days abroad change your country". I tried to change my country (from Argentina to Colombia...
Roadie
236 Views
1 replies
0 likes
Paguei o boleto, recebi o e-mail confirmando o pagamento, mas o premium não foi liberado ainda! O que faço?
Paguei o boleto, recebi o e-mail confirmando o pagamento, mas o premium não foi liberado ainda! O que faço?
Spotify Star
171 Views
1 replies
0 likes
Hey,I have paid the Spotify Premium Family Abo for a while now, but since this morning my family and me are having only an Gratis Account. I looked up the evidence in the web and they said that I have already paid the money for Spotify Premium this m...
Hey, I have paid the Spotify Premium Family Abo for a while now, but since this morning my family and me are having only an Gratis Account. I looked up the evidence in the web and they said that I h...
Spotify Star
229 Views
1 replies
0 likes
Hi,I just readed online that we also can have a discount. But I can't find it anywhere. So how can I do it and is it really True that we also have a student discount for studentes in the Netherlands ?
Hi, I just readed online that we also can have a discount. But I can't find it anywhere. So how can I do it and is it really True that we also have a student discount for studentes in the Netherla...
Newbie
6254 Views
5 replies
0 likes
Hello! I'm wondering if there is an opportunity to pay an enitre year upfront. I prefer to pay in full vs. paying on a monthly basis. Does anyone know if this can be done? If so, how? Thanks!
Hello! I'm wondering if there is an opportunity to pay an enitre year upfront. I prefer to pay in full vs. paying on a monthly basis. Does anyone know if this can be done? ...
Spotify Star
5175 Views
5 replies
0 likes
I recently got a new phone and am now trying to login to the app. On the first screen I have an option to login or sign up. I selected login and on the next screen put in my information. I am getting an error saying " login failed. You have already c...
I recently got a new phone and am now trying to login to the app. On the first screen I have an option to login or sign up. I selected login and on the next screen put in my information. I am getting...
Spotify Star
194 Views
1 replies
0 likes
I have family premium with my wife and son as active members. When my wife and I both try to listen on our phones we get a pop-up notice that they other is trying to use the service. I can continue or let her listen? We should both be able to listen ...
I have family premium with my wife and son as active members. When my wife and I both try to listen on our phones we get a pop-up notice that they other is trying to use the service. I ca...
Spotify Star
200 Views
1 replies
0 likes
