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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1785 Views
  • 0 replies
  • 8 likes
  • Security
  • 1785 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 448306 Views
  • 970 replies
  • 108 likes
  • Account
  • 448306 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199515 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199515 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108637 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108637 Views
  • 72 replies
  • 11 likes

Can't log in

I get the message already registered

  • Newbie
  • I get the message already registered
  • ant0n1
  • Roadie
  • 236 Views
  • 1 replies
  • 0 likes
  • Login
  • 236 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium with Rogers

Just upgraded my Rogers plan that includes Spotify Premium. But an error occured in Rogers system cause they changed my account number.Since, I can't retrieve my Spotify Premium..... I tried to log ... log out ... re-log .... re-log out .... create a...

  • Casual Listener
  • Just upgraded my Rogers plan that includes Spotify Premium. But an error occured in Rogers system cause they changed my account number. Since, I can't retrieve my Spotify Premium.....    ...
  • NaomiBraganza
  • Newbie
  • 2008 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
    Unlimited
  • 2008 Views
  • 3 replies
  • 0 likes

Changing the Picture for Discovery Weekly

The picture that is associated with my discover weekly picture is an old profile picture of me and my ex from Facebook. My account was created with Facebook, so I can't disconnect it from my spotify account. I'd really like to update the picture, as ...

  • Newbie
  • The picture that is associated with my discover weekly picture is an old profile picture of me and my ex from Facebook. My account was created with Facebook, so I can't disconnect it from my spotify ...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

How can I create a Spotify account for a music festival ?

Hello, I manage the Brussels Summer Festival social networks and I would like to create a branded account to create playlists, etc. How is it possible?

  • Regular
  • Hello, I manage the Brussels Summer Festival social networks and I would like to create a branded account to create playlists, etc. How is it possible?
  • Maxim
  • Spotify Star
  • 1053 Views
  • 1 replies
  • 0 likes
  • Account
  • 1053 Views
  • 1 replies
  • 0 likes

Can't log out on previous account, now I can't get in again

I deleted the app and I have just re downloaded it, and everytime I try and get set up again, it tells me that my username is still logged in. I don't know how to log out again if I can't get in! Please help!

  • Newbie
  • I deleted the app and I have just re downloaded it, and everytime I try and get set up again, it tells me that my username is still logged in. I don't know how to log out again if I can't get in! Ple...
  • Maxim
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Solved!! Artist Page help

I had my music placed on Spotify through Tune core but it's under the wrong artist with the same name. I tried making my own artist page but keep getting stuck at the Get Access page because I can't link my own artist page because I don't have one......

  • Newbie
  • I had my music placed on Spotify through Tune core but it's under the wrong artist with the same name. I tried making my own artist page but keep getting stuck at the Get Access page because I can't ...
  • MattSuda
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Can't log into Spotify on my new phone

Every time I try to log in it says log in failed you've already created an acct with this email

  • Newbie
  • Every time I try to log in it says log in failed you've already created an acct with this email
  • Maxim
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Desconto estudante

Isso está acontecendo com vários clientes universitários Spotify.Eu fiz o cadastro Premium para estudantes foi debitado da minha conta do cartão R$ 10,00 e NÃO R$ 8,50 e ainda assim não disponibilizaram a assinatura Premium!Eu também não consegui env...

  • Newbie
  • Isso está acontecendo com vários clientes universitários Spotify. Eu fiz o cadastro Premium para estudantes foi debitado da minha conta do cartão R$ 10,00 e NÃO R$ 8,50 e ainda assim não disponibili...
  • 321 Views
  • 0 replies
  • 1 likes
  • 321 Views
  • 0 replies
  • 1 likes

Can't change the country in account settings

Hello, I can't chnage country in my account, it only has one country which is UK "GB" I need to switch my account to us then go premium, any ideas how to do that?

  • Newbie
  • Hello, I can't chnage country in my account, it only has one country which is UK "GB" I need to switch my account to us then go premium, any ideas how to do that?
  • kahed007
  • Newbie
  • 263 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 263 Views
  • 1 replies
  • 0 likes

Solved!! Do not want to pay for spotify premium after free 48 hour trial.

This may be a stupid question, but bear with me. I recently signed up for spotify and did not realize that there was a free and premium subscription. I was automatically put on a 48 free trial for premium, but I do not want to start paying for premiu...

  • Casual Listener
  • This may be a stupid question, but bear with me.  I recently signed up for spotify and did not realize that there was a free and premium subscription.  I was automatically put on a 48 free ...
  • lugnetdahlin
  • Newbie
  • 90928 Views
  • 43 replies
  • 4 likes
  • 90928 Views
  • 43 replies
  • 4 likes

Solved!! Artist vs User profile

I'm an artist, but on a song I'm featured on, the link sends us to an "artist account" to my name that I didn't create, and therefore do not control... How can I or the artist link the song to my User profile, or make my user profile an artist profil...

  • Casual Listener
  • I'm an artist, but on a song I'm featured on, the link sends us to an "artist account" to my name that I didn't create, and therefore do not control... How can I or the artist link the song to my Use...
  • EBW1
  • Casual Listener
  • 12350 Views
  • 10 replies
  • 0 likes
  • Account
    Other
    Premium
  • 12350 Views
  • 10 replies
  • 0 likes

change of residencial country not possible

I try to change my residencial country from US to Costa Rica but it doesnt let me do it. Somebody can help?

  • Newbie
  • I try to change my residencial country from US to Costa Rica but it doesnt let me do it. Somebody can help?
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

Unable to play music

It says account is being used on other device but i dont have any other device how do i fix this?

  • Newbie
  • It says account is being used on other device but i dont have any other device how do i fix this?
  • CryticalAce
  • Community Legend
  • 219 Views
  • 2 replies
  • 0 likes
  • 219 Views
  • 2 replies
  • 0 likes

Spotify have problem with my country's IP Addresses

Hi to alli am iranian user of the great spotify its over a mounth i have problem with my spotify with my country's ip addressesits connect and show in title bar spotify premium but it show always offline when i connect with vpn services it is work pe...

  • Casual Listener
  • Hi to all i am iranian user of the great spotify its over a mounth i have problem with my spotify with my country's ip addresses its connect and show in title bar spotify premium but it show always...
  • Maxim
  • Spotify Star
  • 644 Views
  • 3 replies
  • 0 likes
  • 644 Views
  • 3 replies
  • 0 likes

Help to log out from facebook

Yesterday I logged into Spotify with Facebook on our work computer. After that I logged out. But now my colleagues can just click "log in with Facebook" and they automatically get logged in on my Spotify account. So now they are using my Spotify and ...

  • Newbie
  • Yesterday I logged into Spotify with Facebook on our work computer. After that I logged out. But now my colleagues can just click "log in with Facebook" and they automatically get logged in on my Spo...
  • blandelli
  • Casual Listener
  • 226 Views
  • 1 replies
  • 0 likes
  • Account
  • 226 Views
  • 1 replies
  • 0 likes

ADDRESS NOT CONFIRMED (LOST PREMIUM)

This afternoon I received an email from spotify withdrawing the premium privileges for failing to confirm my address. I live in the same residence as the account administrator and even he inviting me again and putting the information back I can not g...

  • Newbie
  • This afternoon I received an email from spotify withdrawing the premium privileges for failing to confirm my address. I live in the same residence as the account administrator and even he inviting me...
  • Rafaparkinson
  • Newbie
  • 291 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 291 Views
  • 2 replies
  • 0 likes

Payment

I was a part of Spotify family plan, and lost my debit card so I had my card cancelled and had to wait for new on in the mail.. so my payment didn't go through... wen I got my new card I had to switch it because it was past time for my payment to com...

  • Newbie
  • I was a part of Spotify family plan, and lost my debit card so I had my card cancelled and had to wait for new on in the mail.. so my payment didn't go through... wen I got my new card I had to switc...
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

48.70$ on my first month?

My account charged me a total of 48.70$. It is suppose to be 10 a month. I'm not sure what happen but I would like my refund or 5 months free. If you can please fix this problem because I'm already at negative in my account.

  • Newbie
  • My account charged me a total of 48.70$. It is suppose to be 10 a month. I'm not sure what happen but I would like my refund or 5 months free. If you can please fix this problem because I'm already a...
  • Jacob
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • Premium
  • 221 Views
  • 1 replies
  • 0 likes

Solved!! Do i get a notification if someone follows me?

as the title suggests, if friend X follows my profile (not a playlist but my profile) do I get notified? Ive tried it out with a friends account and didnt get a notification but not sure if thats only because I disabled a setting or not? Thanks

  • Casual Listener
  • as the title suggests, if friend X follows my profile (not a playlist but my profile) do I get notified?   Ive tried it out with a friends account and didnt get a notification but not sure if ...
  • Tom
  • Community Legend
  • 74496 Views
  • 3 replies
  • 1 likes
  • Account
  • 74496 Views
  • 3 replies
  • 1 likes

Solved!! Maestro card option gone !!!!

yo man what's up with this man no more a maestro payment option availlble ?No way i'm gonna take a mastercard or other plastic card man!!

  • Casual Listener
  • yo man what's up with this man no more a maestro payment option availlble ? No way i'm gonna take a mastercard or other plastic card man!!
  • baziukaite
  • Newbie
  • 5516 Views
  • 2 replies
  • 0 likes
  • 5516 Views
  • 2 replies
  • 0 likes