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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422580 Views
  • 965 replies
  • 108 likes
  • Account
  • 422580 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187201 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187201 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103792 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103792 Views
  • 70 replies
  • 10 likes

how to check address for family premium

hello, i kindly forgot the address that i registered for the family premium, is there any way i can see it , i know that some ppl said need to cancel the current and resub, but is there any other alternative.

  • Newbie
  • hello, i kindly forgot the address that i registered for the family premium, is there any way i can see it , i know that some ppl said need to cancel the current and resub, but is there any other alt...
  • mxtthmx
  • Music Fan
  • 12848 Views
  • 1 replies
  • 0 likes
  • 12848 Views
  • 1 replies
  • 0 likes

Non voglio la versione premium

Io per sbaglio ho schiacciato la versione Premium solo che non voglio pagare neanche un centesimo e vorrei toglierla come devo fare???

  • Newbie
  • Io per sbaglio ho schiacciato la versione Premium solo che non voglio pagare neanche un centesimo e vorrei toglierla come devo fare???
  • MattSuda
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Accounts removed from the family plan

Good afternoon, my premium plan subaccounts have all been removed, how do I recover accounts and playlists? User: odairjreis

  • Newbie
  • Good afternoon, my premium plan subaccounts have all been removed, how do I recover accounts and playlists? User: odairjreis
  • MattSuda
  • Spotify Star
  • 724 Views
  • 1 replies
  • 0 likes
  • 724 Views
  • 1 replies
  • 0 likes

Facebook linked but name and profile pic are not showing up

When I check my Facebook for apps linked to it, Spotify shows up. However, my friends who follow me only see my username as opposed to my name, and no profile picture shows up on Spotify.I have tried linking and unlinking my Spotify to Facebook sever...

  • Newbie
  • When I check my Facebook for apps linked to it, Spotify shows up. However, my friends who follow me only see my username as opposed to my name, and no profile picture shows up on Spotify. I have tri...
  • MattSuda
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 186 Views
  • 1 replies
  • 0 likes

14 Days Abroad

Spotify won't allow me to log back into my account. I am not back home from a two day trip from a province close to me and it's quite frustrating when I pay for an account and can't log in, in my own town. Please tell me what I'm doing wrong or help ...

  • Newbie
  • Spotify won't allow me to log back into my account. I am not back home from a two day trip from a province close to me and it's quite frustrating when I pay for an account and can't log in, in my own...
  • MattSuda
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • Login
  • 189 Views
  • 1 replies
  • 0 likes

facebook account loskoppelen

wanneer ik me in log via facebook kom ik in mijn ex vriend zijn account. Hoe koppel ik dit los, zodat ik met mijn nieuwe, eigen account kan aanmelden op facebook?

  • Casual Listener
  • wanneer ik me in log via facebook kom ik in mijn ex vriend zijn account. Hoe koppel ik dit los, zodat ik met mijn nieuwe, eigen account kan aanmelden op facebook?
  • burcukalkan1
  • Casual Listener
  • 461 Views
  • 2 replies
  • 0 likes
  • 461 Views
  • 2 replies
  • 0 likes

Address change

I moved from the US to Chile, and I want to reset my address. After I moved back, we started a family plan with my sister. Moreover, she didn't enter her information correctly (even for postal code I think she had 12345...). Since our address don't m...

  • Newbie
  • I moved from the US to Chile, and I want to reset my address. After I moved back, we started a family plan with my sister. Moreover, she didn't enter her information correctly (even for postal code I...
  • MattSuda
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 174 Views
  • 1 replies
  • 0 likes

Urgent login problem

I couldnt login since last update. Then i login with facebook but my premium account dont work with it. I want to use my premium account with my account or cancel my premium immediately.

  • Casual Listener
  • I couldnt login since last update. Then i login with facebook but my premium account dont work with it. I want to use my premium account with my account or cancel my premium immediately.
  • MattSuda
  • Spotify Star
  • 252 Views
  • 3 replies
  • 0 likes
  • 252 Views
  • 3 replies
  • 0 likes

can't login + can't reinstall win spotify app

hi,os: win10 creative update.at first i could not open the spotify app that worked before but today gave error 11(not enough disk space or ram, why is not clear?(+300gb 16gb)), try reinstalling but giving the same error when installation tried to sta...

  • Newbie
  • hi, os: win10 creative update. at first i could not open the spotify app that worked before but today gave error 11(not enough disk space or ram, why is not clear?(+300gb 16gb)), try reinstalling b...
  • 127 Views
  • 0 replies
  • 0 likes
  • Login
  • 127 Views
  • 0 replies
  • 0 likes

Logged into account on friends phone who also has spotify now we are linked

I logged into my account on a friends phone one night. He logged out of mine but now everytime he listens to a song the same time as me, his music interrupts mine and starts playing his......it asks me if I want to listen to music on my device or his...

  • Newbie
  • I logged into my account on a friends phone one night. He logged out of mine but now everytime he listens to a song the same time as me, his music interrupts mine and starts playing his......it asks ...
  • MattSuda
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • Login
  • 162 Views
  • 1 replies
  • 0 likes

WHy across all platforms does spotify stop playing?

This service has become useless the past 6 months, randomly deciding to stop after x many songs. Which was really stupid for you people to start trying to maximize profits and cut back on quality when the amaziong red youtube has came out. Cause now ...

  • Regular
  •  This service has become useless the past 6 months, randomly deciding to stop after x many songs. Which was really stupid for you people to start trying to maximize profits and cut back on quali...
  • armachian
  • Casual Listener
  • 211 Views
  • 1 replies
  • 0 likes
  • Other
  • 211 Views
  • 1 replies
  • 0 likes

Change country but keep the same users

I should leave uk for go to live in spain, I should stop my premium here and start one in spain.. I could keep the same account or I will lose all the songs?

  • Newbie
  • I should leave uk for go to live in spain, I should stop my premium here and start one in spain.. I could keep the same account or I will lose all the songs?
  • MattSuda
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

My other premium account has been hacked plz help guys!

My other premium account has been hacked, i had to make this one to get help. Pls i pay good money for this service,and im scared atm. My other premium account name is theonewhodabs

  • Newbie
  • My other premium account has been hacked, i had to make this one to get help. Pls i pay good money for this service,and im scared atm. My other premium account name is theonewhodabs
  • MattSuda
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Is there a solution for my problem with KPN Spotify

In my contract with KPN we have a Spotify account. I want to upgrade my account to family, but KPN haven't the possibility to do that. What can I do, without buying a new account directly?

  • Newbie
  • In my contract with KPN we have a Spotify account. I want to upgrade my account to family, but KPN haven't the possibility to do that. What can I do, without buying a new account directly?  
  • 113 Views
  • 0 replies
  • 0 likes
  • 113 Views
  • 0 replies
  • 0 likes

logging into email-connected account on desktop version

Hey, sorry if this has been beat to death already.Background: I created a new account on Spotify using my email, for which I bought premium. However, several years ago, I created a normal Spotify account through facebook, that still exists currently....

  • Newbie
  • Hey, sorry if this has been beat to death already. Background: I created a new account on Spotify using my email, for which I bought premium. However, several years ago, I created a normal Spotify a...
  • MattSuda
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Deactivating Facebook

Hello everyone, I can see this is an ongoing issue. Wondering how and what steps I need to do in order to recreate a spotify account without losing my playlists? I want to deactivate Facebook. Cannot believe there is not an option here, Spotify must ...

  • Newbie
  • Hello everyone,   I can see this is an ongoing issue. Wondering how and what steps I need to do in order to recreate a spotify account without losing my playlists? I want to deactivate Faceboo...
  • Maxim
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

MY ACCOUNT DOESN'T COME UP IN SEARCH.

I have a problem. My account is connected to facebook and is called "Maddy Jennings" I am also on spotify free. But when you type my name up into search it does not come up. It comes up with two other "maddy jennings" who are not me. I got some of my...

  • Casual Listener
  • I have a problem. My account is connected to facebook and is called "Maddy Jennings" I am also on spotify free. But when you type my name up into search it does not come up. It comes up with two othe...
  • Maxim
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • Account
  • 295 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium Ad Free Experience

Hello! Today while listening to Kendrick's new darn. on my account with spotify premium, the album cover was replaced with an ad by rap genius for multiple of the songs. A tap on the image and it reverted back to the darn cover. I really dislike Ads ...

  • Newbie
  • Hello!   Today while listening to Kendrick's new darn. on my account with spotify premium, the album cover was replaced with an ad by rap genius for multiple of the songs. A tap on the image a...
  • MattSuda
  • Spotify Star
  • 629 Views
  • 1 replies
  • 0 likes
  • 629 Views
  • 1 replies
  • 0 likes

Cannot connect to Facebook!

I just bought the premium through the app and it's already connected to my Facebook same exact email it says already connected to Facebook account help pls?

  • Newbie
  • I just bought the premium through the app and it's already connected to my Facebook same exact email it says already connected to Facebook account help pls?
  • MattSuda
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

My USERNAME appears as numbers

I am able to link my account to facebook (and I login with facebook), but when I make collaborative playlists with friends and stuff, my username comes up as numbers? Would really like to change this...any suggestions? Thanks!

  • Newbie
  • I am able to link my account to facebook (and I login with facebook), but when I make collaborative playlists with friends and stuff, my username comes up as numbers?    Would really like...
  • Sebasty
  • Community Legend
  • 197 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 197 Views
  • 2 replies
  • 0 likes