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HELP DELETING PREVIOUS ACCOUNTS ON FAMILY PLAN

HELP DELETING PREVIOUS ACCOUNTS ON FAMILY PLAN

domeestefano

 

My Question or Issue

Hi, on 2018 I was the manager of a family premium account with my sisters, but they were never able to use it due to some adress mix up. So after a few months I cancelled it and just payed for my personal Spotify Premium, but ever since that they were never able to upgrade to a premium account on their own cause according to Spotfy they are still linked to that family account which I had already previously cancelled. I have been trying to change that or delete them as family memebers but according to Spotify I cant cause I do not own a family account currently. Please help. 

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1 Reply

OneByBoo

Hi there @domeestefano,

thanks for reaching out to the community !

 

When the owner of a Premium family decides to cancel their subscription, it revokes the action of the invited members and it "downgrades" their account to the previous account they had before joining.

 

For example, if i was a member of your Premium family who joined with a Free account this is the account i'll see when you cancel the Premium family account.

 

If you family members are still shown as on Premium family it might be due to the fact you may still have an active account. 

Let's start by using this help page to locate all of the accounts listed with your details.

 

In addition, you can visit your account overview page and check your account's status and receipts.

Go through them and check that you've indeed canceled your subscription properly.

 

These are first indication steps.

Keep me posted on any progress 🙂

OneByBooRock Star 19
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